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Reviews
Tripadvisor Traveller RatingBased on 501 Reviews
Traveller ReviewsRanked #141 of 243 hotels in Chicago
Traveller Rating
Excellent
330
Very Good
76
Average
28
Poor
15
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Florian F said...
Disgusting
Travelled on 11/2025
Additional fees for a prepaid room were not revealed at the time of the booking. Additionally, at check-in, the additional fees were not explicitly mentioned. I was just handed a slip of paper to sign and pay $100 worth in junk fees...
Chris G said...
This Hotel Stole Money From Me! DO NOT STAY HERE!
Travelled on 10/2025
In reading the other reviews, I'm going to take a different approach on this zero-stars review, and explain how they stole from me, rather than discuss the way in which they collect their ridiculous fees. Instead, I have asked 3 times for my benefits from the "benefits" amenity package, and I have not received a single response-nor any of those benefits. This is a firecracker of disappointment akin to a ritual of re...
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Danh D said...
Unexpected charges after checkout and confusing folio
Travelled on 05/2025
Stayed here this summer and the billing was a mess. I was hit with unexpected repeat charges for the same stay, and the Guest Folio at checkout listed extra line items/taxes that didnt match my booking. The charges continued after I left, and I had to get my credit card company involved to reverse them. Staff offered little help or explanation.
Room was just OK, housekeeping inconsistent, and hallway/train noise ...
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Artin J said...
Rose was horrible
Travelled on 09/2025
We stayed at this hotel for 8 nights and the only downside was a worker at the front desk named rose who didn't even give us a full name after harassing us multiple times and making countless mistakes which caused us to even get fined for late check out because of her not informing us...
Camper38350146196 said...
Overcharged, never given full amenities they charged for, broken a.c dirty sheets
Travelled on 08/2025
I wanted to share my experience so others are aware that the previous reviews are very accurate. The staff was not very nice especially Noemi. When I initially booked my reservation for 3 nights it was through trivago. I reserved the standard room which trivago said was 2 beds. I paid $336 for the room. They told me I would have to pay $202.89 at the hotel when I checked in. I understand that sometimes third parties ...
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