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Reviews
Tripadvisor Traveller RatingBased on 2022 Reviews
Traveller ReviewsRanked #70 of 137 hotels in Copenhagen
Traveller Rating
Excellent
428
Very Good
967
Average
431
Poor
130
Terrible
66
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Helen R said...
Brilliant central hotel, outstanding breakfast!
Travelled on 04/2024
Excellent value for money, very near to central station and metro. Outstanding breakfast. Lidl next door which is great in this expensive city. Rooms small but still great for a city break with everything you need. Bikes available to hire from hotel. Staff so helpful....
lukas-sthlm said...
Congrats, even worse than usual
Travelled on 04/2024
In general, chain hotels in the Nordics have a very, very low standard, and Comforts arent really known for their excellence, but this specific hotel manages to be even worse that usual. Okay, the location is pretty good, but the rooms are uncomfortable, cramped, nasty, poorly cleaned and freezing with lousy water pressure. To top it off, you could hear every single word from the room next door. You would have to be...
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0061judy1003 said...
Appalling customer service
Travelled on 04/2024
It's a clean hotel at a great location however the customer service is appalling. We had a small personal parcel sent to this hotel, clearly addressed "for the customer xxx checking in on 04 April" on the package, however the hotel ruthlessly rejected it, saying "we don't provide post office service". We simply needed an address to receive it when we were travelling on holiday, and checking in & out every day. This d...
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daisy21988 said...
Not recommended for more than one night
Travelled on 03/2024
Pros: The breakfast buffet had good variety and the dining area was comfortable. The location is central and very walkable.
Cons: It feels like a very low-budget hotel. The room is dark with no storage or place to unpack clothes except for 5 hangers on a rod. There is housekeeping service only every 4 days (?!) which we were not told about upon check in, so on our third day I went to the desk and they said it's for ...
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9changp said...
Positive Aspects
Travelled on 03/2024
It is located close to the central station. Employees are friendly and polite. The bed is comfortable. The breakfast is bountiful, delicious and fresh. The WiFi connection is stable. The price is reasonable. The ambience is clean, cosy and tranquil....