Apartamentos Villa Florida

Just back from ten days at Villa Florida culminating in the lockdown decreed by the Spanish government in Madrid. From our arrival until our departure the staff went the extra mile to ensure we had a memorable holiday. On the morning after our arrival I reported a problem with the room allocated which they could not have foreseen, but could not rectify immediately so they offered to upgrade us from a standard room to a Superior room free of charge. We were obviously very grateful and appreciated the staff regularly checking if everything was alright during the rest of our stay. Then, the day before we were due to fly home, came the shutdown of all bars, restaurants, shops etc and a ban on leaving the accommodation. We, along with the other guests, were anxious to know what was happening and the reception staff in particular were under a lot of pressure. They managed to stay cheerful, remain patient and have a smile for everyone and kept us all up to date with any developments. This was supplemented by several information sheets to make sure everyone knew what was happening. I cannot speak highly enough of them and their response to a unique situation. As for the place itself, it is an excellent place to stay. It is very secure, the apartments are roomy and comfortable and the superior ones very well equipped although having a quality microwave oven is a bit pointless without having trays, bowls etc in which to put food in to cook in the microwave? The Villa grounds are beautifully laid out and maintained and the pool area is attractive, the pool being heated is a bonus. The cleaning and maintenance staff always had an 'hola' and a smile for everyone and did their jobs well. Thank you very much to all at the Villa Florida. You made our holiday. (Ryanair were excellent as well, especially with the updates on our homeward flights.)

Just returned from four day short break with wife . Complex chosen as centrally situated and modern . Upon arrival checked in by Miriam and allocated Apartment RED155 on Ground Floor . Limited literature given by Reception and no real welcome . Apartment is modern and well equipped but a little short of storage space for clothes etc . Clearly a problem in bathroom as a permanent drain smell . Large TV with a few English channels . Outside balcony equipped with table and four chairs and was in sun throughout day .. Complex is clean and is well looked after and loungers are always available around the pool . Secure Complex with key entry .

Just arrived back from our first visit to these apartments and won't be our last So clean and all you need in the apartments lovely size terraces and balconies The staff are fantastic nothing to much trouble and cleaners very thorough and friendly We was meant to be there a week but got caught up in the delay due to storm dennis and when arriving back to seek a apartment they worked really hard to get us settled they were amazing Villa florida is set in a lovely area and the grounds are spotless secure gates to come in and out which made me feel secure Local bars around 5mins walk and to thd sea We will definitely will be back big thank you to Francesca for all your help on our stay We had yellow zone first wk 180 right near the pool and second wk in the red zone 155 and both really lovely Once again you made our stay very welcomee and you have made this a lovely haven for guests to stay