Be Live Experience Lanzarote Beach Hotel

We have just returned from a week stay at the "Be live experience" booked through First Choice/TUI on an "All inclusive" basis. After we checked in we walked to our room only to find out that the sea view room that we had booked was actually a pool view room with no sign of the Sea. I immediately returned to reception to find out how this could be, as they had not mentioned any issues at check in, I was told that it had been really windy and some of the sea view rooms had suffered damage so were not available. Strangely enough whilst I was having this conversation next to me on the desk was a sign advertising sea view room upgrades for 96 euro's and all the rooms seemed to be occupied with no apparent sign of damage. The man on reception asked me to return the next morning to speak with "the boss". The boss explained that the rooms had been over booked and there was no possibility of us having the room we had booked at any time during the week. I was offered a free safe and drinks upgrade as compensation which I accepted to soften the blow of a week without the Sea view. That's the bad news of the week. On the good side the hotel is in a great location and close to the 2 main beaches in Costa Teguise. The bars and restaurants are also close by. The room we had, had the sun for most of the day and was clean and quite large. The TV only had one english channel (disney) so was of little use to us. The jewel in the crown of this hotel is without doubt the staff. Every one of them were really friendly and smiling. The staff in the restaurant always looked after you and the staff in the Brandy Well Inn bar were outstanding, always willing to chat, making sure if you needed a drink you had one without a wait. The Brandy Well Inn was a great spot to have an afternoon drink in the sun and was very popular, the evening entertainment was good too. The first night the food in the restaurant was only just warm but was spot on after that although there could have been more choice of vegetables and potato's. The breakfasts were superb with the bacon top class. The pool area was clean but there was quite often more towels on the sunbeds than people especially before midday. The pool bar food was also excellent with a wide choice which differed from day to day. To sum up, my overall rating is obviously massively tainted by the room issue but am I being unreasonable to expect to be given the type of room I've booked, surely not, and the rating would have been higher without a doubt. Hopefully if you stay at this hotel (and you get the room you have booked) I have no doubt that you'll have an enjoyable holiday.

Fabulous Fantastic Friendly,,can't say one thing against this hotel..Fantastic staffing,,always smiling and can't do enough to make your holidays happy and special..Every one from check in , cleaners,,bar staff,,maintenance,,fabulous..Rooms are lovely,,beautiful wall in showers,,fantastic comfortable beds..Our room was side of pool block one so patio doors opened on 2 pool area but so quiet and peaceful..Restaurants was lovely,,choice of 3 ,,best one Mediterranean..Can't wait 2 return next year.