Be Live Experience Lanzarote Beach Hotel

Arrived at this loverly hotel on the day they reopened after the government said we could travel to Spain without having to quarantine for two weeks. Didn’t expect much from the hotel but was pleasantly pleased. Felt totally safe, although the al a carte restaurants where not open the pool bar restaurant was the main hub of the hotel. They did open the main restaurant after a couple of days. The staff who where very friendly and helpful never stopped all day. They wore a mask all day and sanitized as soon as you moved from your chair. The food was great, the drinks where great, and more than anything the staff were great. I would definitely recommend this hotel, it’s right on the beach. We booked a pool view room but was upgraded to a sea View room on arrival. What a treat!! View was fantastic. Nice clean room. Cleaned daily with fresh towels. The only downside to this hotel was the air-conditioning was very good and it got warm during the night. And the safe had to be paid for € 2,10 daily charge. Beach towels are €15 to hire but you get it back when you check out.

First impressions count we went to our room and on entering I caught my arm on several nails on the door frame , just glad it wasn’t my 2 year old daughter. We unpacked as we went to the extremely dusty wardrobe we found a used face mask !!! Our eldest daughters bed was not made .... so we phoned reception before going out. On return the bed covers were left at the door - not a good start!! The resort looked tired and paint was falling of the walls and there was live wires covered with tape near the dungeon dining room. What can I say about the food - dry cold and disgusting we eat twice in the hotel then decided to go out. The chefs serving were also extremely rude!!! My eldest daughter is vegan and despite telling them this options were poor. No kids club or entertainment and the adults entertainment was average. No pool entertainment during the day. The bar staff were friendly and the view from the balcony was stunning but we will definitely not be back big disappointment from start to finish.

I have never had more mixed feelings about a hotel. Where to start.... Firstly we were one of the first arrivals following/during Covid and most steps in place were spot on, the staff coped well in the circumstances. Most were very friendly and helpful, especially the bar staff. We booked the best room, superior sea view adult club rooms. It was OK, large, clean and modern but no wow factor except for the view. There was no kettle or coffee maker, only one bath towel and one hand towel each which were only changed twice, had to request extra pillows and when the kettle and coffee maker arrived neither worked. No milk is provided anyway so we gave up trying. We were asked what time we would like our room cleaning (part of the VIP package), we requested 11am, she woke us at 8am. The adult sun bathing area had wooden slatted sunbeds but no mattresses so we couldn't use them. The bed was huge but very hard. The bathroom was lovely. The swimming pool was gorgeous and excellent proper steps to get in and out. One of several features that make this hotel particularly good for anyone with mobility issues. The sunbeds need replacing. The location was right on the seafront, overlooking beach and with lots of lovely shops, bars and restaurants within easy walking distance. Excellent! The entertainment was not great but that didn't bother us too much, Freddie Mercury was the best act. Drinks were very good quality. These made the all inclusive worthwhile and Club rooms get some premium brands included. The big let down is food. The buffet restaurant is underground and rather like a canteen. The choice of food was very poor but maybe Covid had something to do with that. It was largely inedible. Only one ala carte restaurant was open, food was just edible but only two choices, chicken or fish. The staff in there were great though. We ate out 80% of our holiday. Motown bar full English €2.50 was absolutely delicious. Ive never had to eat out before when staying all inclusivd but it was that bad. Soggy veg, dry pizza, no seafood, fatty meat and all lukewarm. Overall we had a nice time and we felt we paid a good price but the hotel need to sort out the food. Also not enough staff in the dining room, they were running between counters trying to serve everything due to covid and queues were 5-10 mins just to get a bread bun. The hotel has such potential but definitely needs improvement.