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Reviews
Tripadvisor Traveller RatingBased on 934 Reviews
Traveller ReviewsRanked #197 of 448 hotels in Florence
Traveller Rating
Excellent
201
Very Good
363
Average
234
Poor
88
Terrible
48
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Greg S said...
Excellent service and staff.
Travelled on 04/2024
Great for a night - Very friendly staff!! Thank you to Manuelle for all of his kindness during our brief stay in Florence. We had been traveling all throughout Tuscany and needed to stay for a night on our way back to the US. Whether it was a request for extra pillows or to hold our luggage while we toured the city, the service was excellent. Bravo!!...
luisaF7058CK said...
Great location
Travelled on 04/2024
Great location. Easy tram ride to centre of Florence. Room was clean and cute. View was amazing. Front desk staff were helpful and spoke English well. Air conditioning unit was very loud....
James G said...
Stay somewhere else. Not bad, but not good.
Travelled on 04/2024
The hotel is far from anything. Taxi to town cost 25 Euro. Our room was extremely smelly from sewage coming from the pipe. The beds were uncomfortable and lop sided. Breakfast was good. Lots of variety. Better to just book a hotel in the city center. You won't save at this place. Not worth the price....
E-H-M-H2024 said...
Poor service and amenities
Travelled on 03/2024
At check-in our reservation was cancelled (twice!) instead of us being booked in. Members of the public kept constantly interrupting, causing our check-in to be delayed even more. Instead of asking them to wait, the receptionist kept dealing with these other people instead of dealing with us. Very unprofessional.
There were only 2 electrical points in the room & no hot water. Disappointing after our stay in the sam...
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Micueva said...
No hot water no manager on duty
Travelled on 02/2024
Not a real hotel room. Beds were just two twin sized mattresses. No hot water, no phone to call front desk, went downstairs at 5am and front desk was closed. No one there until I found kitchen lady and she said she would call Manager. No one ever showed up until almost 7am when I had to leave hotel. Very disappointed not a 2 star hotel.
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