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Reviews
Tripadvisor Traveller RatingBased on 2917 Reviews
Traveller ReviewsRanked #30 of 465 hotels in Florence
Traveller Rating
Excellent
2170
Very Good
574
Average
120
Poor
28
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Maps18019807132 said...
Wonderful Staff and location
Travelled on 11/2025
All of the staff were kind, generous with their time, smiled, made eye contact, spoke in calming tones, kindly tolerated the five italian phrases I know.
I will always recommend this hotel and I will stay again.
At check-in, Antonietta was very kind, patient, and yuck with resolutions. I made the mistake of not reserving a twin room. No twin rooms available that evening so she offered the alternative of having hou...
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Liza d said...
A Bit Disappointed
Travelled on 11/2025
After our first experience with an NH Collection hotel in 2017, we have always looked for NH Collection whenever we're in Europe - Madrid, Barcelona, Lisbon, Porto - and they were all excellent. Sadly, Porta Rossa in Firenze was a bit disappointing. 1) Since we were staying for 9 nights, it would have been good service to give us a better, more comfortable room. We got Room 202 that was on the second floor, where...
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Yael Y said...
The best place
Travelled on 11/2025
Another fabulous stay at this hotel. I think it's one of my favorite areas. Close proximity to all the sites and stores. The rooms are modern and beautiful. Staff is great especially Nadine and Gianni. Highly recommend staying here. Breakfast is delicious with great selection....
drrpardo said...
Florencia nh ciudad centro
Travelled on 11/2025
Some noise from the street but just the night of Halloween. Perfect location and very good sleep. excellent service....
kelly d said...
Skip the bar at Porta Tossa
Travelled on 10/2025
The hotel was amazing in every way except the bar which was very disappointing. Bartender was horrible and drinks were incredibly overpriced....