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Reviews
Tripadvisor Traveller RatingBased on 1868 Reviews
Traveller ReviewsRanked #193 of 446 hotels in Florence
Traveller Rating
Excellent
685
Very Good
772
Average
250
Poor
93
Terrible
68
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
unvalerie said...
Worst hotel
Travelled on 04/2023
Still the worst hotel I've been to. Not only is the hotel infested with bugs & mosquitoes but Francesco (GM) s very rude too in replying to negative feedback. Hotel is far from tourist spots, food is jus ok and outdated decors -- no reason to book this hotel....
dj e said...
Don't Stay Here
Travelled on 09/2023
Bedbugs. Everything else was fine but I woke up the second morning covered with bites. I should have reported this to the front desk but we were rushed to make an intercity connection. The hotel was full and booked through a tour company....
MagfromNewf said...
Nice hotel with great breakfast buffet.
Travelled on 08/2023
We werent sure what to expect after reading the reviews but this was a lovely hotel. We did upgrade to the biggest room type so that may have helped. But the upgrade price was so reasonable.
We were able to check in early which was a huge plus.
The room was very clean and there was a birthday gift for my husband (Biscotti) from the hotel which was a nice touch. Shower was great!
Close walking distance to city center...
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Laura G said...
Lovely comfortable hotel
Travelled on 08/2023
Such a lovely hotel with comfortable rooms, fantastic breakfast and the staff were so helpful. Really can't fault this hotel, it's in a good location not far from bars and restaurants although you can eat in the hotel, which we did and the food was fantastic. All in all a lovely experience. ...
Constantinos K said...
A bad experience
Travelled on 07/2023
We have visited the hotel last July. We checked in late evening since we had a long exhausting trip from Milano. First thing we needed, a shower. No hot water. The maintenance guy came but he could not do anything. The same situation next day. No hot water and no fridge since that was not working as either. Breakfast was OK....