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Reviews
Tripadvisor Traveller RatingBased on 1403 Reviews
Traveller ReviewsRanked #32 of 462 hotels in Florence
Traveller Rating
Excellent
1176
Very Good
166
Average
47
Poor
6
Terrible
8
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Luvs2travelMA said...
Luxury and relaxation
Travelled on 11/2025
From check-in to check-out, the front desk personnel were very personable, courteous, and answered our questions. We took advantage of the spa, which was very relaxing after being on the train. The hotel is very clean. We enjoyed a glass of wine and sandwich in their bar area. Their breakfast was fabulous; so much to choose from. Since the hotel is a bit away from the center, we used the shuttle. Nice perk. Th...
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Mat5s said...
Small piece of luxury.
Travelled on 10/2025
Excellent hotel cannot fault anything about the staff or the hotel. We had 3 rooms, all were different but absolutely stunning and gorgeous - just beautiful. One of the rooms had a free standing bath in which was very comfortable after gill days kg walking around Florence. The breakfast was absolutely amazing and offered everything you needed/ staff very polite and helpful. I would 100% recommend this hotel if you wa...
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MauritianQueen said...
Excellent
Travelled on 10/2025
Great location as the hotel is about 35 minutes walk to town along the river but there is a free shuttle bus service that you can book which was great.
A very pretty hotel and beautifully decorated.
Comfy bed and a very clean, large room (247)
We didn't eat in the restaurant as we ate in the town every day but it looked very nice.
We did eat bar snacks in the evening and the food was lovely.
Superb breakfasts there. ...
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NickyC100 said...
A special stay. we saved the best until last on a tour of Tuscany. Lovely surroundings and very friendly team.
Travelled on 09/2025
A very special stay, lovely location and friendly team who helped make us feel very welcome. The best hotel we stayed in on our tour of Tuscany....
Culture56094780725 said...
Overpriced and overrated
Travelled on 09/2025
This was our third 5-star luxury hotel during our honeymoon, and unfortunately it was by far the most disappointing. The property is extremely overpriced for the value it delivers. The hotel itself did not feel clean, and the overall upkeep was well below the standard we expected from a luxury stay. On top of that, the location is not convenient or desirable, making it even less appealing. We truly regret choosing th...
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