Hotel Palme

I stayed here for the first 2 weeks of September. I was a bit apprehensive having read some of the reviews here. It was very clean and comfortable, though in need of updating. Staff were very friendly, and the food was good. It's in a good location, just a few minutes walk away from Garda centre and the bus stop.

This hotel is absolutely substandard! If you are British You are treated as second class!Pools have scum around the edge and didn’t once see the water hygiene checked or even cleaned! Broken pool tiles, flooring and sun loungers are dated filthy and also broken! Staff are rude and very argumentative! Witnessed many occasion (and suffered ourselves) whilst here reception and bar staff having issues with British guests, they lied and cheated them out of money we witnessed an older couple pay a bill then the bar staff make them pay again claiming they hadn’t paid!!! We tried to move rooms as the bed was broken air con didn’t work and bathroom lights didn’t work but reception was unhelpful and rude made us feel unwanted (bulb was changed)! Breakfast was the most unappetising mush going! Please avoid at all costs there are much better hotels around and if you are unlucky enough to go here please keep your receipts, because if you try and complain they won’t listen or believe you!

We stayed here 1st week of September 2019, the staff are friendly & made us welcome. We were allocated room 224, dated furniture but clean & comfortable. Spotlessly clean bathroom with good shower. Aircon in room is good also. Breakfast is very much geared for the German guests, frankfurters, smoked bacon & undercooked fried eggs each day, plus the continental spread of meats cheeses etc. You fill in a menu for the next day's dinner, a choice of soup (Which was luke warm at best), a choice of two pasta dishes, then a choice of meat or fish as a main course (you don't get a lot of it as it's plated up in the kitchen & brought to you by the waiting staff). Choice of desert was tiramisu, or some mouses in various colours, like angel delight. We did have profiterols one evening but you had to be quick, as they were gone in a trice! There is an on site "Pizzeria", which was very good. There have been some bad comments on here by previous guests about the restaurant manager, he is Tunisian by the name of "Latfi", but to us he was kindness personified, making sure that we were well catered for (I speak Italian to a tourist level & some Arabic, which he appreciated), we could not fault him! This hotel is well outside the town, ok going downhill, but the long walk back up isn't good if you have mobility problems & taxi's are expensive. There is a mosquiuto problem in the outside bar area, i got bitten on numerous occassions. Would we go back again? I don't think so.