Cleopatra Luxury Makadi Bay

Just returned back from such a great holiday with my family in Cleopatra luxury resort Makadi, this was my first holiday in this resort and definitely will not be the last. Praise to all team members working so hard to create such a great experience from Housekeeping team, service team by the pool and restaurant, chefs and good varieties of food, super friendly animation team lots of fun games during the day and interesting entertainment program in the evening time. kids had so much fun. Gardeners doing a great job to keep the resort in such beautiful shape. Special thank you for Mr. Mostafa Zedan EAM rooms and Mr. Osama EAM F&B for the warm welcome and personalized service. Mahmoud from the pool bar, Hamada, Bebo and Asia from animation team, Alina GR, Amir housekeeping attendant, whole service team in main restaurant and Italian restaurant. Thank you again can’t wait to be back ❤️

I’ve visited the hotel several times before and decided to go again once flights from the UK restarted, having been reassured that the hotel had obtained the required hygiene certificate very quickly when hotels reopened. I was pleased to see the new processes in place to protect guests and staff - all staff wearing masks, frequent cleaning, tables and sun loungers placed at appropriate distances etc - I felt very safe. Same good selection of buffet food but protected by screens with servers to put it on your plate. Cutlery was presented in sealed packages to ensure hygiene. All the staff were wonderful as usual, they really can’t do enough for you and are the reason I keep returning. I received such a warm welcome and felt like I was treated like royalty throughout my stay. Unfortunately for the hotel they were less than 50% occupied, such a shame when they’re working so hard to create a safe environment. Hopefully things will improve soon and get back to normal. I will be returning as soon as possible.

I wrote while I was still in the hotel, unfortunately, a bad experience.  The place is really nice, but it is not the best in Makadi Bay.  The room is excellent and that could have been the best need in the two days.  As for the reception, the employees' behavior is good, but why not at the level of five stars.  Regarding the sea, there are no services even though I am an all inclusive barrier.  In order to get a bottle of water or anything, I have to walk about 500 meters, which is not the best thing.  And the sea, unfortunately, the water is not suitable for descent, due to the lack of water, and I have to walk about 500 meters in order to be able to descend the sea.  As for the restaurant, it is fine, not bad, but the quality of all is not the best thing for a five-star hotel. The animation team is avialbale for two hours  in the morning, with children only. A very bad situation happened to me I was inside the room and I did not put the cleaning paper outside room, and suddenly I see the housekeeping employee inside the room after knocking on the door for two seconds only !!!!  You can imagine if this happened with a girl !!!!!  Managing the hotel needs to back off a lot of things !.