Cleopatra Luxury Makadi Bay

I’ve reviewed this hotel before so will try not to repeat myself, apart from to say again how wonderful the staff are, they work so hard and can’t do enough for you. To respond to what some reviewers have said, I have been here 9 times and never had a bad experience. I tip at the end of the holiday and have never not received good service for not tipping each day, from the room cleaners, pool guys or bar and restaurant staff. I’ve seen guests being rude to the staff, from just not bothering with please or thank you to being downright difficult, all of which they take in their stride. Maybe they do respond better to guests who treat them with respect, and who could blame them? Special mention as usual to barmen Gerges Assad, Mahmoud Saad, Mahmoud Khairy, Mohamed Ibrahim (Mishmish), Mohamed Hamdy and Moheb King who are absolute stars and should be treasured by the hotel management. Although the hotel is busy, there are plenty of sun beds around the pools and on the beach. The people selling excursions or treatments are not allowed round the quiet pool and you can get a red flag to put on your parasol in other areas, so you don’t have to put up with this if you’re not interested. The spa is excellent with a wide variety of treatments at different prices and good facilities which can be used free of charge. Treatments are put on your room and paid for at check out. The beauty salon is independent and treatments are paid for to them at the time. I wasn’t too impressed to be honest but the choice is there. There’s always a lot of choice in the main restaurant, including freshly cooked food. The food in the fish and Italian restaurants - one visit to each is included - is top class. One thing which always strikes me is how quiet the hotel is despite being so big and busy. I always have a room by the heated pool, in that area you don’t hear anything from the rest of the hotel, you may hear music from a hotel over the bay when outside but not in the room. This is not a hotel which caters for groups of younger people and as I do not go during school holidays the guests are predominantly couples and older family groups, with such young children. This suits me perfectly, I’m not interested in dazzling nightlife, although there is a night club for anyone who is. There are several activities each day, yoga, aerobics, darts, team games etc, which you can do as much or as little of as you choose. I’ve never been to the nightly show so can’t comment, but the singers in the pool bar some evenings are good and get plenty of people on the dance floor. All in all the hotel suits me perfectly, I wouldn’t think of going elsewhere and am looking forward to my 10th trip in March.

To end a month of travel across Egypt and Morocco we booked an all-inclusive stay at this resort,(a first for us), to relax prior to the long flight home. We were nervous about the value of the all-inclusive aspect(probably cost$400 AUD more than flat fee), however after experiencing the high quality smorgasbords and good rang of included drinks we were more than happy with this choice. Another excellent option we chose was to stay at adults only part of the hotel, this provided for quiet enjoyable areas at pool(s) and beach. The size of this resort is quite astonishing, 7? pools I think, outdoor picture theatre, private jetty with a coral reef at the end, multiple restaurants etc. The only let down, and it was VERY disconcerting at the time, was when we needed to re book a connecting flight to retun home due to conflicting flight tomes, that NO help whatsoever was available from the hotel not even from the travel desk. Inexcusable. This was however not indicative of the standard of service we received from Waterfront restaurant, beach bar and reception staff, who were all very helpful and friendly at all times. Thank you to all those mentioned.