Old Palace Resort Sahl Hasheesh

The hotel is located in an enclosed area South of Hurghada. So you feel secure while at and around the hotel. The beach is nice and there was no problems getting sunchairs. Tip: take a look at the small coral in the swimming area of the beach. It is at 1 m water depth but we saw both Clown fish and a Lionfish. The buffet restaurant is good food and there was always something for everyone. It can sometime be busy so we found it best to arrive around opening time. The food in the Brassilian restaurant was great. Our main issue was with the service attitude at the hotel. We had to ask several times for items that was included in our package. On two occasion we were even accuse of trying to cheat. So if you are prepared to argue for the things you paied for it is a nice hotel

Very bad hotel as the rooms was delivered late for the 2nd time very dirty and more than still waiting for the rooms to be cleaned. Very delayed response from the hotel and the staff and don’t recommend to anyone for the stay

Ok so the hotel is located in a beautiful bay, the beach is so nice. The hotel offers scooters and bike service .You could take a ride at night by the beach and it’s the best thing we have done so far. However since we came, the phone is not working and we have told them several times about it but no action taken till the second day, they managed to get someone and solved the issue. The housekeeping came and my belt went missing. We overheard another guest complaining about her earrings which went missing as well, so i guess this is common?. Furthermore, the hotel wanted to charge us for extra charges per night saying that there is a mistake with our booking , and we had to go to to the reception desk and argue about it. Their absurd claim was that our superior double room is booked for single occupancy, although we had chosen the double superior room ( there was another option on Booking.com that said double room - single occupancy which we never chose). We ended up calling Booking.com to complain to them about the service, and then they solved the issue from their side. To make things worse, when we arrived tired on the first day from a long distance travel, we asked them for a baby crib , which came after an hour . We wished it came earlier because we wanted to sleep. We had to call them a couple of times till they finally brought it to our room. The crib is small for a one year old baby . Moreover, i went with my family to several hotels before but this by far is the worst breakfast i experienced so far. We all had hard time finding something to eat since everything tasted really bad . The dinner was good though to be honest. Long story short, the hotel is considerably cheap compared to other 5 star hotels , but don’t expect the 5 start treatment. They simply are not up to it . If you can enjoy the beach regardless of the the things i said then go for it.