Old Palace Resort Sahl Hasheesh

My wife and I have just returned from a 2 week holiday. The hotel is very clean and spacious. The staff are extremely friendly and helpful. Special mention for Omar and his team in the restaurant.Extra special mention for the ever smiling Akram in the lobby bar. A brilliant waiter.The Italian and Brazilian evenings are well worth a visit.Plenty hot and tasty food available with dinner themes changed daily.Only criticisms of restaurant are:- 1.Despite having a dress code for dinner,some diners allowed to wear baseball caps.In my opinion the height of bad manners. 2. The background music was very,very repetitive.

Had a great relaxing holiday- just back nicely tanned. Hotel is in Sahl Hasheesh and is right on the beach. On entering there is a huge spacious lobby which is very welcoming. Check- in was quick and we had a lovely room overlooking the smaller pool, but also possible to see the sea. Room was clean and had a super King bed. There was plenty of cupboard and drawer space. Fresh fruit and biscuits were there on check-in, replenished weekly. Also there were 2 large bottles of mineral water- these were replenished every day. Hares, the attendant on our floor cleaned the room very well every day and was very helpful. Only negative point on the bed was that it was very hard- we mentioned this after the first night and they provided a topper which helped. Would recommend they have different softness mattress available. Dining room is on the ground floor and is huge- you can sit outside if you want. Food was great with plenty of variety for all meals. A range of salads, vegetables and fruit were available which we were pleased to see. All the staff in bars/dining areas were great - friendly and helpful. We spent most days on the beach. It was cleaned daily. The attendants helped you set up your sun beds. We really liked the wind breakers, which you could move round depending on the direction of the wind. There are life guards on duty from 8.30 am to 6 pm every day. There is a dive centre Blue Ocean on site, which also has a range of equipment for water sports- wind surfing etc. We dived with them, they were really good. The entertainment team were great- always smiling. They covered kids activities 3 times a day plus adult ones- volleyball, yoga, aqua aerobics etc. There was a show on every night. We like walking so the 12 km walkway that runs along the area was great. Overall staff very friendly and accommodating and food was great. A lot of refurbishment was going on at the time and we look forward to going back and enjoying these. To sum up if you want a quiet holiday then Sahl Hasheesh is a great place- if you want lots of night life and shopping then Hurghada is better. Please don’t tip in coins, its not helpful to staff, it’s useless, and we ended up carrying home lots of exchanged coins!

Unfortunately we booked old palace for our honeymoon. We booked from their sales office in Cairo via mail . Staring from arrival. We reached the hotel around 10 am we were expecting early check in as the package we booked showed which was soft all inclusive. When we reached there they informed us that they have one room available for accommodating we asked for sea view options they said we got connected room and twin room we refused the agent call the bar for welcome drink it was mentioned in our package ( special welcome drink) After 15 mins we reminded him about welcome drink as we were very tired cause of our trip and wedding day before . Finally the welcome drink arrived short glass not drinkable at all juice with some pomegranate syrup. We went to the room with the bellman . He showed us the room and explained every thing clearly. After he left we started to discover the room . No bathrobes Only 2 pillows Empty mini bar should be full as part of our package No dental kit no shaving kit no fruits upon no tissues room phone wire was broken TV remote was not working and all buttons were not clear to read no room service menu in the room . I believe that all Gently I called housekeeping to get me all missing items and prayer mate . Things start to arrive after 30 mins but not all together I had call them another 5 times at least to get my things done . First time the houseman asked to don’t call and look for him outside the room and he brought me the 3 soft drinks for the mini bar and he asked me if I need more soft drinks . Later a housekeeping supervisor came to me and brought some more items which I requested I told him about the remaining items .later I called front desk to ask about the remaining items he told me it takes time to open the store and those items . We wanted to order lunch at the room but the room service menu was still not there after couple of calls we got printed A4 and we ordered our food menu was so poor in items and selection. My wife tried to use the hair dryer unfortunately it wasn’t working and we call again to get it changed. At the evening we went to have dinner food was great during our stay we passed by reception to get the rest of our request done Emad from front desk was so helpful and very smiley and friendly person we asked to for internet access he gave us the codes but when we reached the room it wasn’t working we called he told us we can go back to him to fix it we told him we will pass by next day Second day we called room service to order breakfast ( we 3 breakfast at the room free of charge part of our package) After 5 mins I got a call from front desk saying that we should order the breakfast at the room from the day before as per our package I told that person that no one informed us he apologized and asked me for the following days . We got the breakfast was good any way . After lunch we went to fix our internet issue . Front desk agent said he will call IT to get it fixed we waited for 15 mins then we went back to him and asked for the IT person he said that person came but we were not there which is not true cause we ask him to call us on mobile and we will be waiting at the lobby bar after another 15 min that person came checked our devices and asked to come with us to the room to fix it .we went there and he said there is a issue in the access point needs to be fixed our room door was open for more that 2 hours a ladder was front of our door . We decided to set with duty manager that day to inform him about all our issues throughout our stay .he was helpful and very good listener he did his best to solve it out offers free suna and jacuzzi at the spa and many other things after we spoke to him that next day we finally got our honeymoon cake which is part of our package and we got some fruits . Many thanks for Mr/Mohamed front desk manager and Emad from front desk Akram and Ahmed at the lobby bar . Omar at the pool and beach . Mohamed from blue ocean And Hisham from spa team Khaled at the main restaurant. Last thing upon check out we waited for 30 mins to get bellman. FYI our room door was facing constructions . Many other concerns about quality of service and people attitude could be added to this review but this is enough so far .