Serenity Fun City Resort

I traveled to Egypt with my family at the end of may last year (2019). Myself, boyfriend and 2 teenage boys, 14 and 16. I am a very indecisive person and had spent a lot.... of time and effort on picking this hotel, My partner is a 5 star person and likes the finer things so picking a hotel to suit him was a challenge, also having 2 teenage boys finding something to cater to them too. This was also my boys first holiday so wanted to make it memorable. Also trying to do all this on a tight budget, in the end we spent around £1600 on flights, hotel and transfers for a week. We looked on 'On the beach' and found this hotel. I had looked at all the other hotels in the area and read a million and one reviews and after ALOT of deliberations I decided to go for this one. Couldnt have been happier, from arriving at the hotel, it was beautiful, very impressive on the outside and only gets better as you enter the foyer. Huge foyer, lots of people to attend to you and ur bags, amazing receptionist, couldnt do enough to help you. On first instinct, it was exactly what i wanted. Everyone was very impressed. We had ask to change our bedroom to a family room with 2 rooms, as opposed to us all sleeping together in one room. Paid £100 extra for that but was more than happy as we had over looked the room type we had booked. Room was great, boys had a separate room, we had a balcony we could smoke on, which was good for us. We over looked immaculately keep gardens and the whole pool area. M bathroom was clean, tidy with all that we needed, shampoo, conditioner etc. Huge shower. Rooms were spacious, with wardrobes, main room had a tv and fridge too. Separate room was very big, enough room to fit another bed easy. We were on the 2nd floor about 5 mins walk from the reception hall and food court. We had gone all inclusive and boy was that a good idea, for 4 different people with very different taste, there was something for everyone. They had ur salad bar, fruit bar, dessert bar and mains there was always alot of choice. I enjoy trying different things but the rest of the family like what they like and stick to foods they are use to. My eldest son like a heathly style meal and was happy to always have fruits, veg and salads to choose from. At breakfast we always had lots of choice of bread, cakes, cereals, porridge etc, could not fault it. Pool area were amazing, super clean, staff out getting kids involved in games, making sure everyone is ok but not intrusive. Lots of pool space and very clean, lots of food stands to get pizza, hotdogs, cheaps, drinks etc so u never had to go far for a snack, great for the kids. Spent alot of time in the water park, even my partner went on the slids. Lots of choice of slides for adults and kids. Was also beautiful keep gardens if you didnt want to get into the water and just wanted to sunbathe. There was entertainment in the evening but we never went, we were knocked out by the evening so just hit the sack. They also had a funfair for the kids which was light up at night, beautiful. Beach was a short walk away, you did have to go through the sister hotel, which I didnt mind or u could wait for the bus, they came about every 5 mins. My only bug bare was the beach, was quite a stoney beach which is my only criticism. I would deffo take jelly shoes or shoes to wear in the sea as it does hurt ur feet, I ended up uo wearing my sandles, that broke but was not pleasant without them. We saw lots of fish and the water was warm. They had a diving deck which was amazing, so u could hire goggles and dive off the edge, it was a amazing experience. Lots of fish and jelly fish, I nearly had a panic attack as I was not expecting jelly fish but the life guard assumed me they were not dangerous. Was a great experience. We bought a few excursions through our travel guide. My partner and I went for a Turkish massage which was amazing. We also went on a island excursion and went diving off a reef. I wish I could remember the name of it as my son got into a bit of trouble in the water and they were so good with him. If it wasn't for the worker my son would have had a very different experience. They were amazing. The Egyptian people who work in the tourism industry are amazing, they are always smiling and can not help you enough. We also went on a submerge excursion which was great. Also went on a bedouins excursion that took us on a dune buggy ride, then a trip in to the dessert to see where and how the bedouin people live. This was awesome experience, to be in the middle of the desert was incredible. We rode camels and the stopped to see the night sky on the way back. Hotel room was cleaned everyday, new towels an everything that we need was only a question away. Also there was a gym that my kids spent alot of time in. All in all I would DEFINITELY recommend this hotel, was beautiful hotel with great amainities. Staff were happy and always there to help. Rooms were clean, spacious and functional. Food was diverse, tasty and plentiful. 10/10 for the hotel and staff. One other pointer we didnt realise we were so far away from the pyramids so was unable to see them as it was a 4hr ride or a plane away so was abit disappointed in that but was out fault. The hotel ss in the south side and all the pyramids are noth so next time we will have to get abit closer to see the pyramids. Just something to keep in mind. Great holiday, have a cousin who has also been off my recommendation and loved it.

We consider ourselves as veterans in regards to Egypt having visited every year for many many years. Our trip was cut short for obvious reasons and it was all very worrying and confusing whilst out here due to not knowing how to get home. Simply put, we couldn't have got through this without the staff at the hotel. They went above and beyond and were absolutely amazing. They put all their own fears and concerns and put us first. They were always on hand 24/7 and there was nothing that they wouldn't help with. Huge thanks to Jo at serenety beach and Wendy at serenety fun city. You guys are amazing, always put others first and always there when we needed you. We will return as soon as we can to have the holiday we missed out on and we cant wait to see you both to say thank you. Your both an important asset to the hotel and we wish you both our very best wishes, heart felt thank you and a safe few months. Couldn't fault anything here and would highly recommend and will definitely return. Stay safe guys and thank you again.

We visited Serenity fun city as a family of 5 in October 2019. Although we are a little late writing a review it is much needed as we feel the hotel is nothing more than Exellent! The hotel grounds and gardens are immaculate.The food varied and plentiful and the restaurants are superb.The Chinese and Italian were our favourite.A special mention to Ahmed Tito restaurant manager and Ahmed el Sayad bar manager who provided excellent customer service and made us and our children feel welcomed in all the bars and restaurants throughout our stay.We were also impressed with Jo at customer relations, from contact before we arrived to when we got home,provided us with all info we needed,nothing was too much trouble.We wouldn't hesitate to return or recommend this hotel as we know the service is impeccable! Thank you to all the staff especially these three for making our holiday a memorable one!👍👍😁