Serenity Fun City Resort

One of the best hotels ever , hygiene is to the point. rooms are fully equipped with an amazing view . the staff is very helpful. activities there are countless .thanks a lot for the unforgettable trip highly recommended for families couples and friends kids enjoyed there trip couples have their own relaxing. I have never seen an amazing beach with all of the coral beaches like that. Definitely will drop a visit again and again

We are here now in our first week and if you were thinking of cancelling due to the current situation DONT. After all the drama getting here and all the cancellations and rescheduled what a relief The hotel is virtually empty with plenty of space The systems in place are spot on and the staff as ever friendly and welcoming We have been on several occasions and the changes are very clear the work so far is amazing and there is a new restaurant being built . If it’s sun and fun your after this is the place for you Obviously entertainment is limited but they are trying a holiday it is what you make of it and with plenty of smiling faces around it’s the perfect place to forget about the real world for a bit We have already booked for next year and look forward to seeing the new changes

We were 4 x families (15 of us) from London, We decided to go ahead with our holiday August 2020 with Corona virus threatening holidays and causing mayhem for travellers, we still decided to go as our flight wasnt cancelled (london to Hurghada via Zurich). We did book Fun city but we were told that we will be going to Makadi Beach instead. As Fun city is currently closed. I was very concerned at first, How will it be with Covid, How safe is it and is everything open... Firstly, we had a fast check in and we were greeted and made to feel very welcomed. The resort is Big, spacious and Beautiful. The swimming pools were Lovely, temperature was perfect to swim. The bedroom was very Nice. The beach was a 3 min walk from our room and i really enjoyed the water. The restaurant served a nice variety of tasty food, The beach bar also had delicious food. The drinks were Amazing at the bar. I loved the mocktails. You can walk to Fun city (15 min from my room) or take a shuttle bus from front reception which operates every 10 mins. (2 minute drive). Fun city is awesome, My children did not want to leave the children's water park, They can play all day in that area. The other half of my family spent hours on the other waterslides and other parts of fun city (Boat cruise etc). The resort is Wonderful. Now, The safety part. I was Absolutely surprised how Professionally Serenity managed the hotel with Covid. All staff were wearing masks, Dining area, you are temperature checked before entering, Buffet open, with staff serving food, instead of you serving ensuring the food is safe, all cutlery was packaged. Lots of staff in dining area, serving drinks. I was highly impressed by the management. We saw the entire resort frequently cleaned and a person sanitising, spraying the roads and garden areas. Without sounding disrespectful, It was much much much better sanitised and dealt with then what im seeing in the UK. I felt very safe and the cleanliness is off High standard. This is all thanks to the staff, Its obvious they are working Super hard. I would like to thank Ahmed Fawzy (Reservation Manager), Who assisted and helped me before arriving, A Wonderful man. A Massive Thanks to JoJo Marie (Guest Relations Manager) who always ensured we were cared for and guided and Ensured we had a Memorable time, My family really adored her. There were other hotel managers, sadly i cant recall their names, day and night managers who were extremely kind to us. The Restuarant/Dining staff were So hard working, always served us with a smile. The Bar staff were Brilliant, So Friendly, always smiling and making sure were enjoying ourself. Housekeeping and cleaners did a Excellent job. Animation Staff (Yousuf) was lovable, nice guy. The Pool staff, Beach and waterpark staff were so friendly, every one of them. There was no queue, as hotel is Not full, so i got to see them frequently and they all were so friendly. Sadly, i cant recall everyones name, but every staff were either Very good OR Amazing. The only thing i wasnt happy about was the theme park and Spa being closed. BUT I totally understand why its closed and with the resort not having many international guest, Me and my family were having so much fun, that it didnt bother us the Theme park being closed. I was so impressed at the way Serenity and Hurghada as a city has managed with Covid. I will surely return and i HIGHLY RECOMMEND. This is a review for both Fun City (as we spent half the day there) and Makadi Beach.