Serenity Fun City Resort

Greeted by very friendly staff on arrival. Shown to our room and settled in. Enough sun beds for everyone. They go quicker near the first pools but staff are very helpful in getting you a bed if needed. At the aqua park there’s beds available after 10am! Bonus if you want a lie in! Great variety of food available for even the fussiest eaters! Highly recommend staying here

Thanks to Serenity for a fun filled 2 weeks. Here’s my review: We arrived late and room was clean and spacious and overlooked main pool, there was 5 of us so they brought a bed for my little one. grounds are always being cleaned, I’ve never saw staff work so hard. A real big mention to our cleaner Siaed who cleaned 5237, he left the best towel art and all our valuables were never touched. He was great, We also had pop, water, fresh toiletries and towels every day. we tipped him 50egp every day. There is some parts that could do with a paint and a fix up but on the whole this was minor compare to the service and the great time we had here. Ramadan around the man pool great with the kids, loved how great hes English was, such a friendly man. A great asset and deserves so much credit, such an amazing sense of humour. The best staff member throughout the whole hotel. Hotel entertainment, such a friendly bunch. Always chatting to you. My family enjoyed yoga, water polo and aqua aerobics. Then not to forget the club dances 😂 my only gripe would be that the evening entertainment slot for the older kids 9.30-10.15 could last a little longer. My kids thought Sam was great! I also saw jasmine always having a laugh with the children even thrown in the pool a couple of times bless her! You two are great... also Ania I think her name is. Another brilliant rep with the children 👍 Kids club: my little 6 year old thought you were great, he had fun at dinner witn you guys yesterday and it was great how you took them to the water park and enjoyed the rides with them. Another fantastic bunch. Food: The buffet is great. Such a large selection every meal time. I can’t fault it. Staff are hard working and never stop! There pasta section is amazing, Ahmed the best guy ever - making pasta up exactly how you ask, also there’s a fresh omelette section on a morning too! There bread section is fab, we ate some lovely food here. There’s also something being cooked on the bbq every night. We also sampled the al a cartes... Mexican, french, Italian, all really nice. Service was second to none in the Mexican though. We loved it. (Left a nice tip for the service). Snack bars: my kids loved. Hot dogs, burgers, cheese burgers, sandwiches, shawarma pittas, ice cream and pancakes. Great 👍 Drinks: I enjoyed the Florida’s with vodka, plenty we’re drinking beer and gin. No problems here. Lots of soft drinks for the kids. Main pool: 140cm deep which was great for my kids, warm like a bath and spotlessly clean. Lots and lots of loungers. Nice music also played around the pool. With a great touch of “party party” every so often. My kids loved him 😏 plenty of kids to play with. Inflatables everywhere 👍 Water park and wave pool: great fun for all ages, some at quite a speed Incase flyjng out one backwards and was threw off the ring 😂 Fairground: Another fab place for the kids to have an hour on before dinner and included if your kids are wearing an orange band. Really cheap anyway. Arcade area: my kids loved the cinema and enjoyed playing a few games here a few nights. Trips: we did the Glass submarine trip with the hotel 5 for £80 was such a laugh. Kids snorkeled in the sea, we had some amazing photographs done and all in all a great day. Paradise island and Dolphin house we used falcon for a private speedboat trip, What an amazing company. Really attentive, the best with children. Has such a laugh with Amir, soft drinks and snacks also! There was so many dolphins and was such a great experience! Sheraton street shopping again we used falcon for our taxi which was so cheap. Lots of hustle and bustle down here all trying to get you in there shops, we bartered and got some good bargains and had a giggle. However it gets so busy and they sometimes get a little rude which scared my little boy 😒 we also saw begging children it broke my heart. Marina: Such a beautiful place, we ate at chill and grill it was a bargain 10’people for £75 including tip , we had starters, main courses, beers , cocktails and soft drinks and we had the best service. I really recommend. We only have this weekend left and leave on Monday. I’m devastated. We’ve had the best holiday, no sickness only my little boy was unwell for 1 day and I believe it was because he was dehydrated and never drank enough. My ONE complaint I have is that the men in the white shirts in the buffet need to have more respect for the workers in the orange and the housekeeping in blue, I’ve saw all holiday they ordering them around, speaking not so nice, like there really beneath them. It’s awful to see, I’ve never saw such hard working staff than the men in the buffet none of them ever stop cleaning the floors, clearing tables etc and they do a great job. I think this should be addressed. Thanks serenity for making our stay amazing, there has also been lots of British here, were had the best time.. wish we didn’t have to go home. Xx

We spent 2 lovely weeks at Serenity Fun City. We are a family of 4 (2 adults and 2 children) from Romania. For us it was the second time here. We just love this hotel. We were so sad when we left last year and the children begged us to take them again here the following year. So we did! I would like to start with the fact that we felt very safe. This is especially for my Romanian friends that are scared of Egypt. It is the first resort ever, where we did not supervise our children all the time. Why? Because all the employees are everywhere, making sure that everything is ok for their guests. At Serenity Fun City, the staff treasures (this is the correct word to be used) their guests especially the little guests. The lifeguards have their eyes stuck to the slides or the pools. I would like to mention Ahmed, a very nice lifeguard from the slides. He was extremely friendly with my children and extra careful. We know him from last year. The rooms were very clean. The man who cleaned our rooms was very nice as well, even if we did not tip him every day. He used to make nice animals out of towels or leave flowers for us. My children could not wait to go and see what surprise they have in the room from the cleaning man. When we booked our holiday, we were very lucky to get a free upgrade to an interconnecting family room (probably because we were returning guests). This made our stay even more pleasant and much more comfortable. At check in, I explained the receptionist that I would like a room with a balcony from where I can see my children at Luna Park. Every day there are 2 hours of free Luna Park – one of my children’s favourite place. I got room 6356. The best room for us. I could see lots of improvements compared to last year. I enjoyed all the shows presented every evening. We had the possibility to go and watch shows in the other Serenity hotel as well where Alladin is the manager – a very communicative manager that loves to talk with his guests. We loved the Mango festival; the magic show with Klaus; the Brazilian, Columbian, Silk Road, belly dance, tanoura man shows etc… But the best of all we enjoyed the fire show on the beach. It was Wow, breathtaking when the little boy from the show started to juggle the fire as well. At Serenity Fun City everybody is extremely nice and polite. They try to meet all your needs. I appreciated that a lady from Guest Relations came and she asked us how we were and what do we need. She was taking notes. When she heard that we are returning guests, she rewarded us with 4 free appointments to the a la carte restaurants. We tried only the Mexican and The Asian one. Next day, a plateau of cold fruits was waiting for us, as a little present from the hotel. Will we return to Serenity Fun City? Of course, we will, especially if we will be given a free upgrade a the interconnecting family rooms again. I recommend this hotel for families. Your children will enjoy their time there. 