Tropitel Sahl Hasheesh Hotel

Just returned from 10 days at this hotel. Entrance lobby was ok..not the wow factor we were hoping for Pros..staff friendly and helpful. Natalie from customer services was good to talk to. Ahmed in piano bar great and kept our glasses full!! Wael and Houssan lunchtimes at the waves outside terrace. Mustafa..the young guy who kept the beach toilet block all clean smelling nice and tidy is a great asset. Bedroom and bathroom fine. Occasional towel art and toiletries well stocked. Food good choice and quality BUT never hot.sometimes even cold. Nice promenade to stroll along. Hire of electric cars.trikes and bikes was good. CONS. Beach for us was the most disappointing feature of this hotel esp access into it. 3ft wide sold coral stretching all along the bay. Once over this when tide was out was rough and had to walk 200yds on the jetty for a swim!! We were on beach most days by 7.30am to guarantee a sunbed. We witnessed on many occassions the beach supervisor lifting guests belongings that had been left unattended for over an hour. There are signs on ever parasol advising guests of this rule!! This rule seems to be implemented up to about 10am. Entertainment..music started on beach and poolside at 10am. Even sat in the relaxing area could be heard quite easily. Wine in the whole hotel wasnt chilled enough. Unruly children running round like headless chickens in the piano bar and lobby..few times on an electric scooter!! Staff were told about it but seemed to prefer not to confront the parents. This hotel wasnt for us but there were quite a few repeat guests whilst we were there. It was good value for money.weather was brillant 30+c every day.

Mixed reviews for this ultra polished hotel with shiny floors but limited ambience. Beautiful gardens and based on beachfront with choices of sunbeds in all areas. Pool side guys and waiters very helpful. First 2 days didn't even know there was an animation team esp round pool area ?? Lounge area was impersonal and bar staff working hard with 24hr service but no atmosphere with layout of room. Pianist (lady) looked like she was forced to sit there and never saw her smile. Lots of germans and east Europeans who didn't mix and stared rudely at anyone dressed up . 2 large buffet restaurants open which made no sense as half full but yet rarely found a table was cleared or set. One waiter for each section expected to serve drinks clear tables and re set.. impossible...watch Senior manager in blue shirt all week on mobile never assisting directing or even greeting guests. Cant stand trying to eat in while s trolley is wheeled around tables scraping plates ..yuk. well done waiters as your leaders don't help you or even direct the cooks to serve speak or smile. (PS manager visit Jaz hotels in Makidi Bay for fantastic personal excellence to ses how u should be). Ond evening there was seafood hidden up behind chef on hot plates and no signs to know it was evening there. Lunches the better for choice. Animation team when got to see them were struggling to get any one to join in do perhaps it was the demographics of staff..but they need to mix more. Spa was professional good value and massages worth having . Mexican restaurant was first class ,attentive,professional and food tasty but sadly Italian restaurant was opposite ,in fact do tired of waiting for a drink and service we left during meal...not sure they noticed! Mermaid bar had one bar man and again no atmosphere to even stop for one drink if you wanted to wait. So shiny marble floors but no 5 star management or welcoming ambience and as a frequent traveller to Eygpt throughout the year I was disappointed as my last visit in February to the other resort was hugely better.