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    Isla Mujeres Palace

    PPPPP Plus

    InIsla Mujeres, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1876 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This small-but-perfectly-formed hotel is set on the petite Isla Mujeres. It combines luxury with island life, making it the ideal place for a romantic retreat.

    The Isla Mujeres Palace is edged by sugar-white sand and backed by island greenery. It’s geared-up for a romantic getaway – you’ll be treated to little luxuries, like an in-room hot tub and sunset dinners on the beach.

    This just-for-adults hotel has a peaceful, secluded feel to it. The grounds are freckled with thatched-roofed buildings and palms. Plus, room service runs 24/7 and you’ll have your own liquor dispenser and a minibar for nightcaps and midnight snacks.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 62
    • Floors: 3

    Things you'll love

    • Adults only
    • On a white-sand beach
    • Swim-up bar
    • Complimentary in-room spirits

    Location

    • Beachfront resort
    • 5km from downtown Isla Mujeres
    • 1.5km to Garrafon Natural Reef Park
    • Less than 10km from Cancun
    • 20 minute drive from Playa Norte beach
    • View Location
    SPECIAL OFFER

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      Just a stones throw from the beach, this large pool comes with in-pool loungers and sunbeds hugging its edges. The pool bar serves up drinks and light refreshments throughout the day.

    • Azul restaurant

      Open-air restaurant serving a Continental breakfast, lunch and dinner. It's an international buffet spread for lunch, and a range of Mexican, Asian and Italian dishes for evening meals.

    • Lobby bar

      Serving a Continental breakfast, snacks and a range of hot and cold drinks.

    Rooms

    View all rooms
    Isla Mujeres
    24 Sep , 2020 V1680BMandreak
    Juan Guinto and Alejandro were the best servers! Very personable and caring. Juan was so excited every time we saw him and made our experience that much better! Service beyond expectations! Shout out to Cristian, Pedro, Julian, Mitzy, Edy, Jessica the host, and the entire entertainment crew! The fire show was spectacular!
    Excellent service
    24 Sep , 2020 O9266ZSstephaned
    Everyone was so helpful and kind. Loved the entire resort and all the people! We can’t wait to visit again. The weather was fantastic, was supposed to rain the entire time and only rained when we left.
    Our 2nd home
    23 Sep , 2020 nightwolf5909, 41157
    We are absolutely in love with this little resort. They have become family to us and us to them. We are always welcomed with hugs and loving smiles. The resort is amazing, they work very hard at cleaning the seaweed. The rooms are very comfortable and clean. We have been coming here for the last 6 or so years. The only place we visit. The Island is just as amazing as the resort. Rent a golf cart from Ciros and explore the friendly island.
    Never disappointed
    22 Sep , 2020 beisleyrj, 30329
    Well after the covid disaster that continually postponed our vacation, we finally made it to Isla Mujeres Palace for a 2 week stay. The Staff goes above and beyond to maintain a sanitized resort. I travel for work all across the USA and have never felt more safe from covid then we did in Mexico. Gabriel handled the sanitizing of our luggage with great care upon arrival, while Rigoberto and Ishmael checked us in and made sure we had everything we could ever need the entire time of our stay. The staff at Palace are extremely gracious and welcoming. The food is fabulous and plentiful, "dont see what you want on the menu just ask for it." I wish I could give a 6 star rating just for the staff. Pilar, Alejandra, Lourdes, and Deby are wonderful ladies who can help you find plenty to do in and out of the resort. Edy, Dario, Christian and Alejandro will make sure your drink of choice is never empty. while Macedonio, Julian, Juan and Wilma are wonderful dining room staff who made sure my favorite breakfast wass done perfectly every morning. Jessica and Mitzi the hostess's went out of their way to welcome us and even took the time to remember how I took my morning coffee every day. Boris the activities director can be found near the pool almost every day doing yoga or volleyball with the guests. He is a man of many trades that never leaves you bored. We can not wait to return to our home away from home as soon as possible.
    Desperately Looking Forward to Coming HOmE!
    15 Sep , 2020 clydekeller, 52819
    It is very Pleasing to read the Great reviews our Family are Receiving, Thank You! "They are our Adopted Family." Alejandro, Edy and Christian, Wilma, Mitzi, Martin, Antonio and everyone @ the Palace. We are ready for our first vacation in a year. We have worked straight thru this challenge, all year and need a recharge. We are looking forward to the Smiles and the Energy for this years festivities. Uno Corralejo por favor for when we get off the Catamaran. Maybe you can find the Red Bottle. Looking forward to the new Italian Restaurant. Amigos estamos llegando a casa. Teresa and Clyde
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    View all  1876  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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