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Reviews
Tripadvisor Traveller RatingBased on 295 Reviews
Traveller ReviewsRanked #188 of 350 hotels in Krakow
Traveller Rating
Excellent
70
Very Good
97
Average
70
Poor
37
Terrible
21
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
wendytH3624YK said...
Disgraceful service given to paying guests.
Travelled on 05/2025
The service from this hotel was appalling. We stayed here as a group with a Cosmos tour. On the first night our meal was included and we were not allowed to eat in the restaurant. Our group was sent to a conference room at the back and were given a meal which was inedible.
We wanted a glass of wine and were told that they dont have single glasses of red wine so we had to buy a bottle. They did not have ANY of the bo...
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Nikola R said...
Beautiful and comfortable hotel
Travelled on 02/2025
For a long time I wanted to visit Krakow. This year I got the chance to do it. Since this was my first time visiting Krakow and Poland, I wanted to book a trip with a travel agency that would provide a tour guide, so I could visit everything that was supposed to be visited. After doing a bit of research I found the agency that had an option of staying in hotel Conrad. Out of all other agencies and hotels, this one lo...
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FMC2019 said...
糟糕的體驗
Travelled on 05/2024
這是一個太糟糕的體驗,團體預訂了大床房給我們,來到入住時,說這個預訂是大床房,但只住一個人,兩個入住要多付 100 元,領隊給我付了。之後上房,發現只有一套被、枕頭及毛巾,後來前台服務員拿了個枕頭及袋來,叫我自己放進去,因沒有房務員在 .... 天啊,這是 4 星酒店的服務嗎。真的很失望及非常生希,一定不會再來。
I checked in on today but it's a terrible expreience. My tour guide booked a double bed room for me and my husband. On reaching the hotel, the staff told that the booking is the double bed for 1 person. So they have to charge 100 dollars for another one. My...
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lorapotts said...
beware of the taxis
Travelled on 01/2024
This hotel is lovely and clean, the rooms are spacious and adequate for your stay.
The staff are helpful, but speak little English.
Breakfast is reasonable.
The location is quite far out from the centre and isn't within walking distance. If you ask the reception staff they will ring a taxi for you, however, be prepared to ask price before you get in. The first day our taxi to the main square cost 35 zl, however the n...
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Trail59282379061 said...
A memorable moment
Travelled on 11/2023
The hotel provided a fantastic dinintg experience at Anasa restaurant! Excellent service from the very friendly staff, and the restaurant exceeded expectations with delicious meal.Thanks Gamze highly recommended conrad hotel ...