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Reviews
Tripadvisor Traveller RatingBased on 166 Reviews
Traveller ReviewsRanked #193 of 516 hotels in Madrid
Traveller Rating
Excellent
121
Very Good
21
Average
8
Poor
5
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Franz B said...
Great Stay!
Travelled on 04/2024
What a pleasant stay, as I was pleased with the customer service, impressed with the superior breakfast and content with the accommodations. Clean, modern, great shower, comfortable bed, gorgeous room design. Loved the stay - would certainly revisit again next time in Madrid....
Susanne S said...
Day reception and night porter: really night and day (night porter light years better service)
Travelled on 03/2024
Great hotelroom, quiet, comfy bed, you name it.
Reception staff afternoon March 30th werent able to book taxi to airport for next very early morning, suggested me to go to the taxi stand nearby(at night and early morning hours this is a rough neighbourhood) also quoted a price grasped from imagination. Puzzled by this unhelpfulness (and at the time thinking boy, service really has changed since my days as front d...
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Coura26 said...
Not the expectations of the Hilton group
Travelled on 03/2024
The room was nice but we had a bad experience there.
Firstly we had to wait for more than 2 hours with 6 reminders to the front desk to get an extra towel and to have the sofa bed done for the room ugrade as we were 3 black women (emphasising this as that could be a key element).
On the check in, we had an amount taken for the pre-authorisation (as they said it was) for the whole stay. Then we noticed that another ...
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Marc S said...
Safe, Suburban Feel ... Not Convenient to Tourist Attractions
Travelled on 12/2023
The good news is that we could afford 2 adjoining rooms for 3 nights ... the bad news is that this property was not really near anything we wanted to see while in Madrid, about a 30-40 Euro cab ride from the heart of the tourist district, though conveniently nearby the real Madrid Stadium.
The staff at the front desk were completely hopeless ... they didn't seem to know anything about the local neighborhood, wouldn...
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Doug1959 said...
A nice stay
Travelled on 03/2024
Stayed here for 2 nights a nice hotel in the commercial area of Madrid 10 minutes walk from the new mall checking was good and the rooms itself were new and modern
The breakfast was good little hard to get there or access but we got around that could be noisy at night as opposed there is a night club...