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Reviews
Tripadvisor Traveller RatingBased on 253 Reviews
Traveller ReviewsRanked #336 of 516 hotels in Madrid
Traveller Rating
Excellent
57
Very Good
123
Average
38
Poor
17
Terrible
18
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
tamarf124 said...
Lovely little hotel in the center of Madrid
Travelled on 03/2020
This lovely little hotel is simple but very covenient. Located two minutes walk from Puerta del Sol it is within walking distance from most of the citys highlights and also has great Metro options. The place is clean and the room not extremely spacious. But it is perfect for a short stay in town. ...
Manju J said...
Centrally located.
Travelled on 07/2019
Rooms are very small but the location is good.
Language is a major problem as the workers don't seem to understand what we want.
Sol Plaza is close by and so are sightseeing buses within reach. Lots of restaurants in the vicinity....
Julian W said...
Perfectly adequate for a night
Travelled on 03/2019
This hotel seems to be connected to the nearby Victoria Hotel, which has a proper reception desk and area. This hotel has a small reception, a window which a staff member came down and opened for me to check in and out. On arrival I had to ring the bell to get someone's attention, and then wait a few minutes for her to come to the door. It also took a couple of minutes for someone to come when I checked out. I th...
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Zachary Z said...
Scammed
Travelled on 10/2018
I arrived at the hotel to locked doors. No one was there to greet me. I noticed an intercom system, which I rang maybe five times before receiving a response. The audio was scratchy and I couldn't make out what the voice on the other side was saying, something about the hotel being unavailable (I had of course already booked my night).
Fifteen minutes later, still waiting outside, an employee came from down the stre...
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Hussein_Lebanon said...
Average Hotel with Good Location
Travelled on 10/2018
One of the most crucial points if you are working in the tourism industry is to be able to communicate with the costumers. None of the staff could speak English. The help desk is not available at all times, and not all of the staff are friendly. We asked if we can get two spoons and one of the staff was so strong in denying our request, which is totally unprofessional in such a hotel. The beds are small and the air c...
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