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Reviews
Tripadvisor Traveller RatingBased on 131 Reviews
Traveller ReviewsRanked #59 of 954 Specialty lodging in Madrid
Traveller Rating
Excellent
92
Very Good
14
Average
5
Poor
9
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
267IanS267 said...
Helpful Staff, but Avoid 9th Floor Rooms!
Travelled on 03/2024
EDITED: After discussing the matter further with the front desk, Smartrental was able to address our concerns and provide a room on the 6th floor, which was substantially quieter than our original 9th floor room. This made a tremendous difference with our enjoyment of Madrid and our ability to get some much-needed rest after touring and sightseeing for many hours each day.
I should mention that our interactions wit...
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stephenwJ1861KS said...
Chic and central accessible room with pool
Travelled on 02/2024
Good small pool on the roof. Very central
Nicely fitted out rooms and cleaners that even do your washing up.
Great accessible room, with roll in shower.
Road noise could be better.
WiFi quite flakey, so you have to repeatedly log in.
Fantastic lighting...
Wendy L said...
Just Great!
Travelled on 12/2023
What an awesome hotel! Even before checking in, Irene from the guest services had already started messaging asking if we needed anything in advance like restaurant reservations or ticketsstayed at several hotels before, this one tops the customer service.
The reception was really small but nevertheless, it wasnt really a problem. After all, you only stay there for checking in procedures. Whats more important are...
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Ayesha S said...
terrible, Deeply disappointed and Dissatisfied.
Travelled on 09/2023
not the greatest hotel experience. upon arriving at the hotel I was immediately taken back by the subpar conditions and lack of cleanliness and foul smell all the way up to the rooms, the smell was unpleasant and vile ( like a sewage drain pipe) , I attempted to address these concerns, despite expressing my dissatisfaction no meaningful action was taken. this experience has left me deeply disappointed and inconven...
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Denise M said...
Highly recommend Gran Via Centric Madrid
Travelled on 09/2023
Fantastic location. Excellent staff, reception is 24hrs. Booked studio apartment with terrace. Accommodation well thought out. Large double bed, fully equipped kitchen. Views from terrace were amazing. They also have an app that lets you contact the team should you require anything....