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Reviews
Tripadvisor Traveller RatingBased on 833 Reviews
Traveller ReviewsRanked #40 of 559 hotels in Madrid
Traveller Rating
Excellent
717
Very Good
73
Average
23
Poor
6
Terrible
14
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Claire K said...
Comfortable modern stay
Travelled on 10/2025
Beautiful modern hotel. Front desk staff were friendly and helpful. Bed was very comfortable. I particularly liked the wet room with the tub. Nice view of Plaza de Espana. Overall a very nice stay....
Y3a3z3 said...
The best hotel! 10/10!
Travelled on 12/2025
This Hotel is fantastic. From the moment we arrived we were greeted by the kindest, most polite and attentive staff.
Our room was beautiful , with a lovely view. Clean, big and spacious.
The breakfast was delicious - lots of variety to make everyone happy.
The location was amazing - close to all main attractions and 2 mins from gran via!
The concierge organised our city and restaurant bookings as well as taxi tra...
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siobhandd62 said...
Bad service for English speakers
Travelled on 10/2025
Overall the hotel is absolutely gorgeous with a great location and beautiful decor. The rooms were of a high standard and very cleanly. However, the service was mostly very poor. Particularly the restaurant staff, with the young female boss in the ponytail being incredibly rude. After conversing in Spanish fine she decided we were only to speak in English but she could not understand my party and I. This led to her g...
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Mark L said...
A very good hotel
Travelled on 12/2025
Every hotel should have an Irene on the front desk! Rarely have I felt more welcomed in an establishment than at this hotel; Irene is a real credit to the hotel.
That said, all the staff were great. All of them were friendly, engaging and happy to cope with my rather slow (and somewhat faulty) Spanish; it's a work in progress, and so I didn't want to speak English. And there are plenty of members of staff, so there...
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Paschoal2020 said...
Assistance in surprising a guest with a courtship package - 30th wedding anniversary
Travelled on 11/2025
I want to share a super pleasant experience, although I didn't stay at VP Plaza Espana Design, I explain:
I and my husband live in Sweden and his work takes him in various business trips during the year. This time around he had to go to amazing Madrid but exactly on our 30th wedding anniversary. Ugh. But... What to do? Work is work and we can always celebrate another day.
But I did contact the hotel and asked for a...
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