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Reviews
Tripadvisor Traveller RatingBased on 834 Reviews
Traveller ReviewsRanked #39 of 563 hotels in Madrid
Traveller Rating
Excellent
719
Very Good
73
Average
22
Poor
6
Terrible
14
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
sandrasM5642VL said...
Excellent services ...
Travelled on 02/2026
My husband had forgotten his four shirts in the dressing room. We contacted the hotel reception. They took care of everything and sent the four shirts to our home address. We received the shirts the very next day. Thank you for taking such good care of us. We will definitely be back for another city trip....
Chiili said...
A great hotel
Travelled on 02/2026
From the moment we walked in we felt welcomed. Maria check us in and was extremely helpful in telling us where to see the sites and suggested restaurants to us. We wanted a very quiet room and she found us a room that was extremely quiet. Maria deserves a shout out due to her exceptional customer service. The hotel is very modern with a great bathroom. The beds were very comfortable. Breakfast was really good t...
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Claire K said...
Comfortable modern stay
Travelled on 10/2025
Beautiful modern hotel. Front desk staff were friendly and helpful. Bed was very comfortable. I particularly liked the wet room with the tub. Nice view of Plaza de Espana. Overall a very nice stay....
Y3a3z3 said...
The best hotel! 10/10!
Travelled on 12/2025
This Hotel is fantastic. From the moment we arrived we were greeted by the kindest, most polite and attentive staff.
Our room was beautiful , with a lovely view. Clean, big and spacious.
The breakfast was delicious - lots of variety to make everyone happy.
The location was amazing - close to all main attractions and 2 mins from gran via!
The concierge organised our city and restaurant bookings as well as taxi tra...
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siobhandd62 said...
Bad service for English speakers
Travelled on 10/2025
Overall the hotel is absolutely gorgeous with a great location and beautiful decor. The rooms were of a high standard and very cleanly. However, the service was mostly very poor. Particularly the restaurant staff, with the young female boss in the ponytail being incredibly rude. After conversing in Spanish fine she decided we were only to speak in English but she could not understand my party and I. This led to her g...
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