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Reviews
Tripadvisor Traveller RatingBased on 793 Reviews
Traveller ReviewsRanked #38 of 540 hotels in Madrid
Traveller Rating
Excellent
686
Very Good
67
Average
22
Poor
4
Terrible
14
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
BBRRMMKK said...
Great location, lovely hotel.
Travelled on 04/2025
Modern stylish hotel with very well designed room and bathroom. Comfortable bed and great blockout blind. Good view over Plaza España to the mountains in the distance. Great location near the Royal Palace. Excellent buffet breakfast. Lovely friendly staff who were always smiling and helpful. Particularly Sara and Niro....
Location: 10/10
Staff: 10/10
Room: 10/10
Room service 24 hours: 3/10
Very friendly and polite staff.
Just one small thing that I want to highlight. We are Muslim and were fasting. We were counting on the 24 hour room service. Unfortunately the choices were non existent. Also, when we asked for cutlery (after ordering food from outside), the room service charge for bringing it to our room was 6. Quite outrageous....
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Aoife O said...
Perfect Location for a beautiful hotel
Travelled on 09/2024
Everything was excellent, food, staff, rooms, location. Absolutely fabulous hotel and brilliant location and the rooftop pool and bar are a fantastic touch. They accommodated our large group so well and there werent any complaints. Highly recommended. ...
910stevei said...
Amazing hotel with an amazing team of staff
Travelled on 03/2025
2 night stay in Madrid. Excellent location for shopping, dining snd nightlife. We travel very frequently and I have to say this hotel stands out miles from any other in any location. The staff in this hotel are outstanding. Not a single request could not be fulfilled and each and every staff member made us feel like the most important person in the world. The staff are truly a credit to this hotel and our thanks go o...
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