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Reviews
Tripadvisor Traveller RatingBased on 2430 Reviews
Traveller ReviewsRanked #105 of 516 hotels in Madrid
Traveller Rating
Excellent
1080
Very Good
809
Average
302
Poor
137
Terrible
102
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
fouadelraiy2014 said...
EXELENT STAY IN VINCCI CAPITO HOTEL
Travelled on 03/2024
the overall rating is excellent, I have enjoyed my stay in the hotel. you need to add one water boiler in the rooms for tea and coffee preparation. ...
giles808 said...
Superb hotel!
Travelled on 03/2024
Very stylish and comfortable art deco hotel. Spotlessly clean. Perfect location with many amenities and attractions (especially shops, theatres, and restaurants) close by. Great view of the Gran Via. Would be happy to return. Cafe / bar on the roof terrace not open in March. ...
851carmen said...
Never coming back
Travelled on 03/2024
Ive been a guest of this hotel many times but never had such an awful experience before. First, the receptionist wasnt nice at all, she shouldnt work with the public in the first place. The room was the worst I have ever received during my stays, the furniture was outdated, the door seemed cut with a knife, there were stains in the bathroom and hair in the shower. The towels were old and one of them had stains. Th...
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TraceyFinn said...
Christmas visit with two Teenagers
Travelled on 12/2023
On the whole this is a nice hotel with nice service. One problem we had was that the kids room was extremely hot being on the side of the building which gets sun all day and the air con not working due to the time of year. This was rectified by changing rooms on day two thanks to Sara on reception.
The hotel has an Art Deco design throughout, lots of black and some corridors were a bit dark. The roof top bar was ...
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djbingib said...
Amazing location and exceptional staff. Will definitely stay here on our next visit. Also amazing views of the city.
Travelled on 12/2023
From the moment we arrived the staff were great and extremely helpful. I had emailed earlier to request to change the bed options. I was told my room had twin beds but they would try to change it to a double. They did this and we even got an upgrade. Fantastic service....