Hotel H10 Playa Meloneras Palace

We first tried this hotel on recommendation in 2017. Our preference is Adults Only but the hotel is well laid out with areas for people like us. We had a great holiday and booked a much longer stay in 2018. Unfortunately this went very wrong halfway through when without warning major works began around the main pool area. Overnight areas were closed down and sun beds were crushed together. Needless to say there was a lot of unrest amongst the guests. Compensation was offered in various ways but you had to fight for it. The staff were excellent but most did not know what was going on. The whole situation was not handle well by senior management. Add to this the fact that we witnessed a dog running around the only pool area left. Then doing its business less than 10yds away from where the children were playing (the owner looked the other way and pretended not to notice) and the holiday quickly turned into the holiday from hell. Thanks to us meeting up with some lovely people from Berlin and from the UK we made the best of it. A great pity. Normally the hotel is well situated in a quite part of Meloneras but within easy walking distance of Maspalomas. The food is good and the staff are wonderful. Will we return? Only time will tell.

First time at this hotel, I was a beautiful hotel the only downside was that I am disabled and being a privilege guest, I had to walk a long way to reach the privilege area, I had to stop several times because of my breathing, it wouldn’t have been a problem if the hotel had a wheelchair for a guest that my need it, I also would have to make sure that I was near the lift, as I had to walk half way round the hotel to reach my bedroom, it would be good if this was taken on board, and also not to be charged for the mini bar and snacks in room as paid for privilege, as you had to pay extra.