Hotel H10 Playa Meloneras Palace

Travelled to this hotel as part of a package provided by Jet2 staying on HB basis with garden view. Received email notification prior to departure that building works being conducted during our stay on the pool restaurant. This didn't affect us, our room (115) CHECK IN - arrived late evening and the meal service had finished. However check in was very slow. We were then informed that a small cold buffet would be available but not till 2300hrs. Why the delay? ROOMS - room was quite large with adequate storage and a sofa area with a coffee table and a flat screen tv and mini fridge. TV has very limited English speaking channels, mainly news. Warning - no tea/coffee making facilities in our room (HB)and we had to request a kettle. This is basic hotel provision!I would describe the room as clean, quite dated and need freshening up. ROOM SAFE - is free and easy to operate. POOLS AND SUNBEDS - easy to find, no issues. SPA - not included as part of our HB deal - its 15euros per person to use during the day. Treatments are extra. Within the spa building there is a well equipped gym which is free to use for hotel guests. RESTAURANT - only used the buffet restaurant. No issues with getting a table. Breakfast and lunch never struggle to find anything to eat, although some of the hot dishes could have been hotter. If staying on a HB basis there is no opportunity to pay for your drinks - you are given a receipt and settle at the end of your stay. Would choose another hotel for future stay

Bit of a struggle sometimes, finding one's way around. Room 200 is on the 4th floor for example, but room 500 is on the 5th floor ?? Two different levels to the hotel. Also a struggle getting coffee of a morning in the main restaurant. Staff sparse on the ground and seem to look straight through you. And getting a second pot of coffee?? Nigh on impossible. In the end, I got milk from the cereal bar, took it to the microwave and 2 minutes and a ping later, I had hot milk. Coffee from the Nespresso machine was equally problematic. There was always at least one waiter on hand assisting confused and bewildered guests like myself. Perhaps he would have been better employed in delivering coffee to thirsty breakfast guests at their tables?? Certainly NOT a five star hotel. Quality of food was high, but had slipped a little from my visit exactly a year ago. Service certainly had slipped, both in the restaurants and bars. Reception staff were extremely efficient and helpful, and our welcome here was almost OTT - following my complaints and unfavourable reviews, and letters to HQ in Barcelona after last year's poor experiences. The pool restaurant was closed, and there was much banging, drilling and dust, but we had been forewarned about this. At least the pool area was sparsely populated, and easy to get a sunbed, as a result lol !! We dined for the first time in La Gaudi Restaurant, to which I must give 5 star plus plus plus to. The reception, food, wine and service were as good as I have had in the Ritz in London (name-dropper, I know lol). Exceptional, and not OTT in price - 85 euros for two, including a nice bottle of wine and two delicious courses, including an unforgettably delicious and perfect Filet Mignon. Would that the main restaurant could aspire to, and reach that standard? Entertainment was very good, even if not all to my personal taste. Some terrific musicians, including Charlie on soprano sax at the Pool Bar. Bar prices are very restrained, drinks were perfecto, staff were smiling and pleasant, rooms were spotless and well-equipped. I really don't think, both from observation and hearsay from other guests, that the Privilege or All Inclusive Packages are worth paying extra for. It is a very pleasant location, with some excellent beachfront restaurants five minutes walk away, and the comparative bustle of Maspalomas, with numerous busy bars and restaurants about 20 minutes stroll away. I would not stay here again, but would go to Maspalomas itself next trip. Relaxing - yes. Dead - yes. Lively - no.