Hotel H10 Playa Meloneras Palace

H10 Playa Meloneras lived up to and exceeded our expectations. We stayed for 10 nights last June. Our room was on the ground floor and was clean and spacious. The nightly turn down and chocolates were a lovely touch along with the fresh flowers in the room that were changed a few times during the course of our stay. Household did an excellent job in freshening the rooms daily. The infinity pool was just gorgeous so much so this is where we spent most of our days. The bar staff were wonderful, especially Maria at the bar hut. she made fantastic cocktails and really looked after us. Breakfast had a great selection each day and enjoyed the nightly entertainment on a number of nights. We mainly ate dinner a short walk away up the promenade. Having stayed at other H10 resorts this ranked right up there. I look forward to returning again in the future.

My wife and I have just returned from Meloneras where we stayed in the H10 Hotel for seven nights on a half board basis. This was our fourth time staying in this hotel - an oasis of peace ina great location. Maspalomas and the dunes are within walking distance. Puerto Rico is a thirty minute bus ride. There is an excellent staff in the hotel - friendly, helpful and most obliging. In particular Souliman, the Maitre'D in Tamadaba Restaurant. He pays attention to detail, oversees the operation of the restaurant in a calm and non intrusive way, interacts with the guests, caters for their needs and is encouraging to the staff - a genuinely nice person who is good at his job. The food is excellent, great variety, all tastes and dietary requirements are catered for. However I feel that tea and coffee should be available after dinner. Accommodation is wonderful. However a late check out charge of 45Euros is excessive and unfair - especially as in our case when the room was not required. Facilities are great. The main pool was out of commission as major works were being carried out. However this didn't interfere with our enjoyment. There is a 15Euro charge for guests who wish to use the Sauna/Jacuzzi. I think this is ridiculous. These facilities should be free of charge for guests, as is the case in most quality hotels. Meloneras beach is very close. It is ideal for sunbathing but is not suitable for swimming.

We stayed at Meloneras Palace first week of April 2018, not only for a family holiday but also to celebrate my wife's 50th birthday. This was our first trip to Gran Canaria. I don't think we could have picked a nicer place to stay! Not only was the weather outstanding - which is a bonus of course, we also found some of the nicest and most attentive staff we have ever met at a resort. Nothing seemed to be too much to ask and everyone was friendly and smiling. You can tell when staff don't enjoy their work, but there was no hint of this here! The only issue we had was we were not informed by TUI that the main pool was out of order for month of April - planned maintenance work is being carried out. This was a huge disappointment as other guests had been made aware and offered compensation. However this was quickly sorted out by TUI and the hotel and we received an upgrade to Privilege, so no worries at all. It would have been nice of TUI to let us know prior to our holiday! The resort is very clean, well maintained and the rooms are spotless. No problems at all in the room, although sometimes its nice to be able to make a cuppa in the morning, which you don't have the option of unless you are a Privilege guest. Room service is available though. I have to say we had a stunning week and would not hesitate to give the hotel and its wonderful staff 5/5 and 5 starts. Absolutely excellent. Also huge thanks to Nicoletta and her team at the Guadi restaurant - the food and welcome were outstanding. Unfortunately my wife was ill on the night of her birthday (5th) and Nicoletta went beyond the call of duty to prepare some chamomile tea for her that made her feel very much better. If I really had to pick one area to improve upon - I'd say sometimes the bar service can be a little slow, especially on the evenings when you're sat watching entertainment. I suspect there are just too few staff to adequately get around all the people! A couple of times I just wandered up to the bar to order. No major problem. Surrounding area has some lovely walks on the sea front to a large selection of shops, catering from expensive jewellery and watches to cheaper market areas. Something for everyone! We would no hesitate to visit again, such a lovely place and the staff make you feel really welcome.