Hotel H10 Playa Meloneras Palace

We don't normally do the bigger hotels, but after taking advice we decided Gran Canaria and a good hotel was to be our choice for a special wedding anniversary. However this is better than a good hotel , it's a first class hotel. From the time you arrive until the minute you leave everything is perfect , the service and attention of the staff, the cleanliness , the restaurants , pools and grounds, we had nothing to complain about. Thank you for a wonderful relaxing weeks holiday , and look forward to returning maybe later this year

We stayed 29th April - 9th May. On arrival we were greeted with bubbly and fresh orange juice, check in was quick and we were given room 112. The lifts can be a bit confusing, not every lift goes to ever level of the hotel, it’s a bit strange. I feel this could be a disadvantage for someone disabled as we had to use one lift, get out, walk to another and use it. Our room was CLEAN! so so clean. A bit dated but you don’t spend much time in it. We had a garden view but would recommend getting a sea or pool view. We enquired about this and the hotel wanted €15pppn and we weren’t willing to pay this. On speaking to other travellers it’s much cheaper to book this with your travel agent before leaving home. The beds were extremely comfy! Mini bar included in all inclusive and topped up every day including sweeties and biscuits. Air con was temperamental. It all depended on how you closed the sliding doors- sometimes it would come on and other times not. The only English channels on the tv were news channels. The safe is free and easy to use. The food for the first four days just wasn’t good. We were so disappointed! It wasn’t even close to being warm. It eventually started to get hotter and we noticed the plates were heated up and the heat lamps in the buffet where the food is display were hot. Fruit was fabulous as was the ice cream. We really enjoyed it once it got hotter. La Choza was an absolute disgrace! First lunch we got a pizza, everything is freshly made so I was surprised to learn my pizza was completely burnt and black underneath. We decided to try again after noticing other people were getting food that wasn’t on the menu we soon learnt there are two menus, being all inclusive they don’t offer you the menu that comes with an extra charge. I ordered a chicken salad wrap with dressing. I watched the chef make it and put the whole thing in the microwave...salad and everything! It was disgusting, completely inedible! I sent it back and the replacement wasn’t much better- no dressing, was really dry and the wrap hasn’t been toasted. The waiter couldn’t of cared less! Didn’t even ask if everything was ok, he seen that I left the second wrap too, it was also inedible but didn’t try to help. We got up and left never went back. The entertainment was absolutely brilliant! We didn’t have children with us but the children’s team worked hard! It was good kids absolutely loved it. Adult entertainment- there was something for everyone! We honestly thought it was the best entertainment we’ve had at a hotel. There was NO rush for a sunbed. No matter what time of day there was always sun beds. Pool was kept so clean but we noticed people’s drinks cups lay for up to 3 days before being collected. A bit music around the pool would be a good suggestion. I did join the Facebook group “hotel H10 meloneras palace guests” to get more info and learn some more about the hotel but have since learnt admin will not allow any negative opinions against any aspect of this hotel and will delete them so I really felt this was misleading when we were doing our research. This hotel is not a bad hotel it’s very good , it was a lovely 10 day break but it’s definitely not a 5 star in our opinion. If you like something lively this isn’t the hotel for you. I highly recommend going all inclusive as drinks can be expensive.

Back for another visit after 2 1/2 years and to be honest we were a little disappointed this time around, having previously rated this hotel a lot higher. We still love the hotel but it is doesn't have the (re-book) attraction it had previously. The rooms and general areas all need an upgrade, in particular the bathrooms. While the majority of staff were excellent (great to see how many have stayed) there were some of the newer management, particularly in the Cafe/Pool Bar, who were just not up to the role and let the hotel down....two in particular. The Gaudi restaurant was very disappointing, as it certainly doesn't meet the high service and food quality that it is aiming for and for which they charge a premium. Also, in the general restaurant the quality was not as good as before and it is clear there has also been cost cutting in the evening entertainment. However, the grounds around the hotel, the value for money and the cleanliness still make this hotel stand out as a great place to visit, in what is a good location. It is also one of the few hotels where there is no need to get up early to get sun beds which makes a big difference to everyone. We still recommend but there is work to do to get us to give a 5 star rating.