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    Hotel H10 Playa Meloneras Palace

    PPPPP Plus

    InMeloneras, Gran Canaria, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4866 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Hotel H10 Meloneras Playa is packed with luxury touches, counting an infinity pool and a swish chill-out bar among its best bits.

    The Hotel H10 Meloneras Playa has set up shop in pretty gardens. There's a beach and a shopping centre right next to it, along with one of Gran Canaria’s top golf courses.

    Luxury touches tick off a sea-view infinity pool, a brand new chill-out bar and good-looking rooms. TripAdvisor gives it a thumbs up, too – 4- and 5-star reviews are the norm.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 374
    • Lifts: 7
    • Floors: 7

    Things you'll love

    • Close to a beach
    • Infinity pool
    • Chic chill-out bar

    Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Tamadaba buffet restaurant

      You’ll find self-serve eats in this restaurant, which dishes up for breakfast, lunch and dinner.

    • Infinity pool

      The wow-factor infinity pool is heated.

    • Despacio Spa centre

      Here you'll find an indoor pool, whirlpool bath*, a sauna*, a Turkish bath* and a free-to-use gym, and for a little extra, you can book a massage or a treatment.

    Rooms

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    • Twin Room with Balcony or Terrace

      These twin rooms feature warm tones with classic furnishings. There's a balcony or a terrace outside for that bit of fresh air. And they'll have room for 3 people with a sofa-bed provided.

    • Twin Room with Sea View and Balcony or Terrace

      These twin rooms will have a balcony or a terrace that overlooks the sea. There's space for up to 3 people with a sofa-bed provided in the bedroom. You'll also find air-conditioning so you can keep your room cool.

    Another honest review!
    21 Sep , 2020 Honestdicko, 186411
    Right let’s start by saying I booked this hotel on their own website and I payed 125e PER NIGHT extra for the privilege package this included to eat in the gaudi restaurant every night (the most expensive bonus), a bigger tv in the room 47”, a sunbed (exactly same as others) but facing the golf course! And you can have a drink in the reception area, I paid also for minibar in room and the privilege area downstairs we’re you can help yourself to spirits and use computers free ect! Sounds great eh? NO, the minibar they stopped due to Covid which I do not understand, the privilege area was closed due to Covid and the gaudi restaurant was closed half way through our stay due to laying staff off, we had a note posted through the door with no refund or nothing so all I got for my 800+ euros for the week was to jump the que at dinner and to look at a golf course as I bathed!! If I wanted to view a golf course whilst sunbathing I’d of booked 19 holes for half the price, I complained to management but was shunned to come back next day and speak to manager! Came back surprise no manager, staff in spa totally ignorant and most staff had attitudes, I am by far no moaner and we did enjoy our stay here but when you are paying 300+ euros a night I expect top quality service 100% and h10 did not provide, why wasn’t I offered a refund for services I had purchased and were taken away half way through holiday? Anyway what we did see of the gaudi restaurant the food was actually really nice we were impressed and happy we had got the privilege, food in the buffet menu was scarce most things were identical every single sitting bar a few dishes got boring after 2 visits, not 1 English person in hotel and goes mental with Spanish at weekends, entertainment was pathetic 40 min show on a night and that was it, most shows were full Spanish language same as pool athletics and everything else, they were only 2 people that were really nice to us and they worked in the gaudi restaurant, they got tips every time we visited but unfortunately them two girls have now lost there jobs (one with 3 kids) I know we are in bad times but you do not take a service away that has been paid for, hotel is in need of repair rooms tatty and lift buttons on 7th floor had bare wires hanging out I had to push them back in so nobody ended up dead! Anyway this would of been 4 stars but I just think we had our pants pulled down and you were lucky to get 2 I will give this hotel one last chance though to redeem there selves as I know they are reading this, I want a partial refund for the privilege I paid for refunding to my card booking name was mr Dickson I will update all readers on my girlfriends review which will be posted on here as soon as I receive my refund, you have my email address and card details h10 so I look forward to hearing your response regards!!!!
    Relax Holiday
    28 Aug , 2020 bearswego, 188113
    We were there for 6 nights and we had a great time .. Hotel have a very unique architecture. Love the Infinity pool. Pool bar is very nice to have a drink and see the Sunset .. friendly Staffs. Housekeeping did. a good job .. I have a bit issue with the Sun beds reservation for the people who bring the dogs with. Almost everyday they make reservation but I hardly saw them. They came to put their towels and left for whole day and came back in the evening and they were 5 or 6 of them . Some guests wanted to have a place and didn’t get it because the beds were not enough and hotel shouldn’t not take reservation for them at the infinity pool area where is the adults recommended area because it should be quiet place . Hotel should take reservation for them only for the main pool where have enough seats and less quiet . Dogs did bark !!! Overall we enjoyed our stay and would be coming back again.
    Amazing structure but
    18 Aug , 2020 bas t, 188644
    this is a stunning hotel to look at from the outside but once inside you then realise just how much the hotel and rooms really need an upgrade and update as from the moment of entering the hotel you could see the cracks on entering the room the curtain was hanging of the rail and remained that way for the duration of the holiday the hotel safe had a mind of its own and as for the bathroom dustbin its a shame and how can they keep forgetting to leave towels the main restaurant was more of a canteen than what i had hoped to be a 5 star experience very dissapointed the first night i asked the resto captain for salt and pepper to which he replied ok but next time you want something speak to a waiter service for tea/coffee in the morning was on average a 15 minute wait while the staff just ignored the clients and the hand gel stations were always running out or just not working everything in the hotel is now done by using a QR code which u have to down load but this enables you to reserve the restaurants spa gym etc when you can work out how to do it it must be a nightmare for the older clients but but and but the saving grace for this hotel has to be the Gaudi and brasserie restaurants WOW service and the food is probably the best i have had in any hotel and a very big thank you to Samera/Africa/Marta for the impeccable service they delivered every evening the location of the hotel is perfect for those who enjoy long walks and sunsets would i go back maybe yes but only after a major update
    Stunning architecture
    12 Aug , 2020 Jack-Jack-42, 274707
    The second time in H10 (the first one was Conquistador at Tenerife), but this time it was a big surprise. The architecture and atmosphere of Playa Meloneras Palace is stunning - anyone who loves architecture must visit this hotel. All the staff were amazing with lots of smiles and jokes - it is hard to say anything bad about them. The value of the service was also excellent, unlimited (instead of 2 per week) ala-Carte offer was included in the privilege package (please, keep this change after the SARS-CoV-2). Suggestions for improvement: a privilege bracelet (ideally with NFC which should open all the doors and services - the "show us your paper" approach is really outdated for this 5 star hotel), fix the scratches on the furniture (minor problem), twin beds are not firmly connected to each other and often move away (queen or king beds would be much better). Overall, H10 Playa Meloneras Palace is a truly captivating hotel and I recommend it to everyone ;-)
    So disappointed
    10 Aug , 2020 I8985TGmarke, 1936911
    Having stayed at other H10 hotels I decided to try Gran Canaria. On arrival at 20:00 the checkin receptionist was quiet abrupt and immediately we did not feel welcome. Is that because we were British? He did not explain anything about the hotel or amenities or that there is an app for booking dining etc. Arrived at our room to find 2x single beds despite having booked a double. Had to wait 60 mins for the bed to be changed. Post Covid the hotel has put a number of health processes in place which were good. Impossible to get a decent Sun bed by the pool as at 10am people just put their towels down and walk away leaving them all day. The food in the Braisserie restaurant is really poor quality for a 5 start hotel. We had over cooked chicken and dried out fish. Beware the restaurants are booked out days in advance and the Gaudi restaurant is only open at weekends. You cannot buy snacks of any kind from the hotel or bars although there is a very expensive shop on site which closes every day at 1pm. 3 euros for a bag of Crisps and 3 Euros for a small bag of peanuts....really. Breakfast is just fast food often dried out although the egg station was good. They ran out of Tomato sauce for 4 days!!!!! It is a 20-30 min walk to the nearest restaurant with no transport. Tried twice to get a cab which are non existent. Tried to extend our checkout by 2 hours but was told no way. Think hard before you book here, We did not feel welcome by the staff very surly bunch. Your money may be best spent elsewhere.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally