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Reviews
Tripadvisor Traveller RatingBased on 243 Reviews
Traveller ReviewsRanked #163 of 233 hotels in Miami Beach
Traveller Rating
Excellent
91
Very Good
45
Average
22
Poor
27
Terrible
59
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Kristin J said...
Majestic review
Travelled on 10/2024
Everything was great except they dont do late checkout which was very frustrating! Service was good! My hair dryer was broken and they fixed it right away :) its also right on the beach so you cant beat that! This morning, I took a beautiful walk on the beach and swim. Definitely will be coming back to Miami!...
Julie B said...
Not a Good Place to Stay
Travelled on 10/2024
Don't normally write reviews but felt it was needed. Had group of 10 and they had nowhere to hold our luggage even though I confirmed this when I booked the 5 rooms. Asked if 1 room was ready to put luggage in and they wouldn't even check! Finally got rooms 4 hours later and found a dead cockroach in shower, another room had one also so clearly that's gross and clearly some of the rooms were available. Beds were ha...
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2985JE said...
Awful customer service
Travelled on 10/2024
Our trip to Florida was cancelled due to Hurricane Milton and our travel agent asked the hotel to either refund us due to exceptional circumstances or move our booking to March when we would be taking our trip instead. They refused to deviate from their standard cancellation policy despite the fact there was a state of emergency situation across the State. We also independently emailed them twice to discuss the situa...
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Sam R said...
Great stay
Travelled on 10/2024
This is a five star review not because there were no issues but because the staff handled them well. First issue and only one they didnt fix was an undisclosed $35/night resort fee. Its very common on the beach, but since there is no pool you really only get beach towels for that fee.Our room (ocean side) had a great view for people watching but the sound wasn't bad at all. Slept well. There was a leak in our plumbi...
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alanasB2902GW said...
Go to place in Miami
Travelled on 09/2024
Beds are comfortable . Water pressure is great . Showers are spacious ! Friendly helpful staff . Complimentary towels for the beach across the street ! Each work out area across the street ! This is our go to place in Miami ! Restaurant onsite is beyond compare !...