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Reviews
Tripadvisor Traveller RatingBased on 768 Reviews
Traveller ReviewsRanked #127 of 240 hotels in Miami Beach
Traveller Rating
Excellent
396
Very Good
125
Average
58
Poor
56
Terrible
133
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ray M said...
Total Disater
Travelled on 01/2026
Was a total disaster. Place was riddled with water damage from sewer back up. Had to get to room by cutting through restaurant where floor was was constantly wet from sewer back. Restaurant , hall way and rooms reeked of mould. Front office staff on day two very arrogant. Got offended when we asked why nobody answers the phone at front desk.
Worst hotel I ever stayed in....
CND02 said...
The horrible customer service baffled me
Travelled on 01/2026
Worst customer service I've ever experienced at a hotel. Our flight was canceled from Miami, and it was in the 11:00 hour, but apparently Booking.com wouldn't look for a room for us for the same day. But the person I talked to on the phone insinuated that they had rooms available but if booking.com didn't show it, they didn't allow walk-ins, which is absurd. If this is an example of their customer service, I would ne...
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Daniel S said...
Really disappointing
Travelled on 01/2026
After arriving too early for check in we left our bags and returned at the time told to return of 4pm and when checking in were told about a resort fee $72 which was for towels at the pool and access to a happy hour, which was still very chargeable, after that we go to our room which was a queen room not a twin queen room we booked, the only reason we booked was the twin room. When challenges at reception regards th...
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367rebeccac said...
Not for the handicapped.
Travelled on 01/2026
This is a reasonable hotel, built in the 1920's, Art Deco style. As such, it has no elevators, no parking, no handicapped parking and parking is one block away. It is also not on the ocean. Has wifi, but no coffee pots in the rooms....
Jason B said...
AWFUL PLACE STAY AWAY !!! (Fake website will also suck you in)
Travelled on 12/2025
Do not stay at this hotel.
There is a misleading website that appears to be the hotels official site but actually routes bookings through Priceline with non-refundable rates. When issues arise and you dispute charges, the hotel claims it is not them and directs you back to Priceline. This feels intentionally designed to avoid responsibility.
On the first night, our air conditioning broke. I immediately notified ...
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