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Reviews
Tripadvisor Traveller RatingBased on 782 Reviews
Traveller ReviewsRanked #132 of 250 hotels in Miami Beach
Traveller Rating
Excellent
398
Very Good
126
Average
60
Poor
59
Terrible
139
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Flavio A said...
Security Deposit Still Not Refunded
Travelled on 06/2026
Unfortunately, my experience reflects what many other guests have already reported in previous reviews.
My husband and I stayed in Room 1113 and checked out early on June 1, 2026, leaving the room in good condition and without any damages or outstanding charges. At check-in, a security deposit of approximately USD 100 was charged to our card.
Despite multiple attempts to obtain information, we have still not receiv...
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Sara S said...
Horrible
Travelled on 05/2026
This was one of the worst hotel experiences Ive ever had. The room was dirty, moldy, and there were cockroaches inside. Because of the unacceptable conditions, I was promised a refund, but instead they continued charging my card afterwards. One transaction was refunded, but they still kept taking money later without proper explanation.
On top of that, my email address was somehow blocked, making communication almos...
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Soizic P said...
Good hotel
Travelled on 05/2026
Nice rooms. Big rooms. Good location near the beach. People are nice. I recommend...
Leah D said...
Not good at all
Travelled on 02/2026
£100 charge never got refunded and still waiting, supposed to be back within 48 hours and never recieved it. Got to the room after out first night and one of the sinks had leaked all of the floor and the staff did not seem to care one bit. Totally ruined our holiday....
Kathy S said...
Your hotel put a family with 2 kids on the street last night. The room was prepaid for and you gave it away because they
Travelled on 03/2026
Your hotel put a family with 2 kids on the street last night. The room was prepaid for and you gave it away because they had travel plans. You guys are horrible. They were having a problem and was trying to get a rental
Car after hours. They did there best and finally made it find out you had resold their room. 2 children had to sleep in a car on the street last night. You need to think about that terrible policy. I ...
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