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Reviews
Tripadvisor Traveller RatingBased on 507 Reviews
Traveller ReviewsRanked #4 of 9 hotels in Surfside
Traveller Rating
Excellent
218
Very Good
158
Average
56
Poor
26
Terrible
49
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
108shakilh said...
Weekend getaway
Travelled on 09/2024
I did not know what to expect but I was very happy that I chose this hotel. The front desk team were amazing, friendly , considerate, kind and helpful. I spoke to two front desk individuals and they were both helpful and kind. The hotel is located farther away from South Beach in North. It is quiet ,peaceful and beautiful. It is for people who don't need to be in South Beach and have a typical Miami beach experiences...
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FarAway62215878788 said...
Average experience at Marriott Surfside
Travelled on 08/2024
The resort is not collocated from the beach but a 3-5 mins walk. The hotel is not run very professionally although we appreciated Miriam on the front desk who was working very hard to help guests. Front desk always had big lines which left us wondering if they are short of staff. The rooms were average ( the phone and television didnt work) but we appreciated that they refreshed them every day. We expected better f...
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lookingforanswers said...
Great stay and good value in Surfside
Travelled on 07/2024
We just spent 5 nights at the residence marriott surfside and overall it was a great stay. Check in was seemless and we were promply given a room on the first floor. Initially I thought it would be noisy since the window faced Collins however it turned out to be very quiet. The room was well appointed with a king sized bed, full sized fridge, microwave and dishwasher. The bathroom had a shower only, no tub but that w...
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nikkiaj01 said...
Unprofessional and Discriminatory Treatment at Residence Inn Surfside
Travelled on 07/2024
On 7/19/2024, around 7 PM, we attempted to check in at the Residence Inn Surfside, where we encountered Carlos. His behavior was extremely disrespectful, rude, and condescending. Carlos refused to check us in because my husbands card did not have a chip, implying that it could be fraudulent, despite it being a legitimate Visa credit card with my husband's name on it.
After we provided a different card, Carlos then...
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UNGlobeTraveler said...
Hidden gem in Surfside
Travelled on 04/2024
The property is clean and well maintained. There is a nice pool area above the parking deck which is cozy and intimate. There is decent selection for the included breakfast daily. Hotel is only a small block away from beach/ocean (and lounge chair and towels are provided upon request). Good and friendly services by all from the front desk (Mariam), breakfast ladies, housekeeping folks and the bar tenders. Thanks so m...
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