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Reviews
Tripadvisor Traveller RatingBased on 523 Reviews
Traveller ReviewsRanked #4 of 9 hotels in Surfside
Traveller Rating
Excellent
226
Very Good
161
Average
57
Poor
28
Terrible
51
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
adM8345ZI said...
Always Great!
Travelled on 10/2025
I absolutely love staying here. Manager Geri is the best. I always come to Surfside. Its a totally different vibe than South Beach. People see brown skin and assume Id rather be in South Beach. No thank you.
My previous stay was in June 2025 as soon as school ended. It was a teacher girls trip. We were treated great. Geri gave us recommendations about where to eat and things to do. We ended up going to Haulover ...
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William L said...
The house cleaning staff was rude, and very unprofessional, and created a terrible experience
Travelled on 10/2025
As a titanium elite member I've had the opportunity to travel to hotels all
around the world. This hotels cleaning staff was extremely unprofessional. I stayed here 3 days, and the first day I noticed hair strands all over the bedroom and bathroom. I also noticed a stain on one of the bath towels as if it wasnt cleaned properly. On day 2 the hotel staff came to my room 3 times between 10am and 3pm banging on my door,...
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prettyunnie said...
Birthday trip made special
Travelled on 06/2025
Such exceptional service from Jerry. She was absolutely the best and helped with everything. She was so welcoming and kind!!!!!! So thankful for her for making my sister feel special for her birthday. I would be returning back because of her...
Josh K said...
Disappointing and dishonest service
Travelled on 05/2025
Didn't explain or honor the 2 vouchers we got upon arrival, despite discussing with manager, Mary Ann. All we got was "sorry - we can't do anything". We spoke with several people at the front desk and they pointed us to the pool. The pool said we could get the discount and pointed us to the front desk. It was a shell game....
Thegoodegg said...
Good Surfside Option
Travelled on 03/2025
Overall this was a win. Weve stayed all over Miami and this trip we wanted to be close to the beach and to friends and family. This hotel was very good as the price was fair, its extremely clean and spacious and has good features.
Highlights
Room size
Location
Very clean
Pool and deck are excellent
Across the street from clean, quiet beach
Access to Surfside Community pool is a great bonus
Beach chairs and towel...
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