Hilton Rose Hall Resort and Spa

We just got back from the Hilton Rose Hall and everyone from my one year old to my 60+ in-laws loved it. It was hard to find something wrong. There were some elevator issues and wi-fi didn't stay connected well, and beyond that, not a flaw! (that's saying a lot). Notes for parents: - For the one year old, I would have brought a tube she could have floated around the pool with. Many others had one and we borrowed one once and it allowed her to go along on the lazy river with us, etc. Very nice. - It was important that we could see the older child and people were blocking off their chairs on the days it was busy. So we got to the pool early and enjoyed it before it got busy. - The rooms facing interior to the resort can be quite loud at night (or even on the waterpark side if there are events/weddings) so we would opt for the golf course side next time as the noise goes until 10. - Finally, with a 1 year old, sometimes she just got to a hungry point. If the buffet isn't open, the juice bar or coffee shop are the only "ready to go" places and those are pastries/cookies. So, plan ahead and order food for the kids outside. They don't have a ready-made place to eat. Upside is it only usually took 10-15 to order and get something. Those with dietary issues: I've never been to a place that cared so much and I'm not just saying that they say "there isn't gluten" but they will tell you if it has a chance of being contaminated even. SO IMPRESSED. - For the a la carte menus, they already had the note in the system when I arrived and had options.Please note that some servers weren't so inclined to go out of their way, but others made it their mission to ensure I had a dessert, etc. (there are options, they just have to get them). - I so appreciated the chef on Wed. night at seaside who made an entree as an app for me so that I could have something new on the menu that was also gf. - And Chef Pete who just told me to let me know how he could help or accommodate the allergy. - There are not signs that they if something is gluten-friendly, made without gluten, but there often is a note if there is dairy or not. This experience would have been perfected with that but the fact the the chef would walk me through the buffet any time and tell me what I could/couldn't have was quite amazing, too! Overall, a few more tips: - The theme nights and shows aren't advertised well so seek out the board and go to the shows. They were quite nice and the kids loved them. - BestJamaica.com was AMAZING for us for transport to/from airport and around. They even have car seats. Best thing we did was using them. - Finally, I'm a huge advocate for the earth and there are more plastic cups being used here than I ever watned to see. They don't use straws anymore, but plastic cups everywhere. Some had their own sippers/tumblers and often ones to keep the drinks colder longer, too, which was great. Had I known, I would have taken one with me. Let me call out some amazing people that made the vacation, Donaldo and Owen, Keirran at the Sea Side, the ladies in the gift shop, Micaela, Chef Pete (THE BEST!) and more. People knew our order, remembered our names, made a point to talk with us and ask about our trip. The service was unbelievable. -

Just returned home from a stay at Hilton Rose Hall with my family of 4. First and foremost, the facility and grounds are beautiful. Lovely beaches with breathtaking views of the Caribbean. The pictures really don't do it justice. Clean, and well kept grounds and pools. The rooms are nothing special, but they are very clean, and the beds are really comfortable. It was a busy holiday week, but it was well-laid out and we never felt overcrowded. That said, the ocean, as beautiful as it was, was also chock full of seaweed. I mean overwhelming amounts of brown seaweed that materially impacted our ability to enjoy the water. I know brown seaweed is a natural phenomenon, and that the resort did its best to mitigate the seaweed with its hard-working grounds crew and heavy equipment, but it just kept coming in. It is a real shame, because the beach here is so lovely. Like most all-inclusive resorts, the food was hit-or-miss. Unlike most all-inclusives I have been to, the buffet was a lot better than the "fine dining" restaurants. We tried them all and found the choices at the "sit down" restaurants to be limited and the food to be underwhelming. That said, the buffet was pretty darned good, with a number of rotating, freshly prepared choices such as omelettes, a ramen bar, and stir fry available to choose from. On the nights they moved the buffet outside, there were a number of fresh grilled meats like jerk chicken and pork, grilled hamburgers etc. These options were all very good, and far better than most all inclusive resort buffets. Hilton has eliminated the use of straws for its properties, which is a great, environmentally conscious idea. Unfortunately, frozen drinks are so much better with a straw. Hilton should really consider making an exception to this policy for their tropical all-inclusive resorts or at least allow people the opportunity to purchase a stainless steel straw for the week. At the very least warn people and tell people to bring their own straws or cups in advance. Especially since liquor is frequently added after the frozen drink is put in the glass - you have no way to stir the drink up and get all liquor on top other than using your finger or asking for another plastic cup to pour it "back and forth." The poolside/beachside drink service was also a little stingy. I don't recall one instance all week where I received more than two drinks in the same location without having to go seek them out. We are not heavy drinkers, so it isn't a huge deal to us, but the drinks are served in small plastic cups, and it would be nice to be able to get either larger drinks or more frequent service. Also, for a resort that targets families, why are they so stingy with the soft-serve ice cream? The ice cream machine is kept behind a counter and only open from 12:30 - 4:30 and in reality was closed before 4:00 every day we were there. The helpings they give out are also really small. We pay full adult price for our teenagers, and since they do not drink alcohol, it sure would be nice for them to at least be able to have ice cream without getting hassled by the staff if they came back for a second (or third) helping. We joked that the lady working the machine must get paid by how much she has left over at the end of her shift. All in all, we are pretty "go with the flow" on vacation, and it was a very nice vacation. It is just a shame that with a property this nice, just a little attention to detail and extra effort could make this one of the best all inclusive choices in the Caribbean. As it is, I would consider returning, but it wouldn't be my first choice.

We traveled back to Hilton Rose hall with 5 families (4 of which had been there before). We absolutely love this place. The grounds are beautiful and the food is good but nothing compares to the service we received. Most of the staff have been there for 10 plus years. We received exceptional service from Neville on a daily basis. In fact, we searched him out specifically to say good bye. He was great with our entire family. Lloyd also was there every morning to great us with a smile and a hello. It always started out our day on the right foot. On our previous trip, we all connected with Donald. we were so happy to see him there and wearing the baseball hat our friends had left for him on our last trip. Talk about making people feel special. Cecelia, Donaldo, Norette, and Oshane took great care of us. In the evenings, we would sit at the upstairs patio bar and the entire staff were attentive to everyone's needs. This trip we also enjoyed the spa, Kenisha and Keri Ann were fantastic. I recommend the Hot Stone Massage on the beach. There is nothing like it and Keri Ann did a great job. All and all, we had the best experience you could possibly have. Don't change Hilton Rose! The experience is like no other!