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Reviews
Tripadvisor Traveller RatingBased on 860 Reviews
Traveller ReviewsRanked #381 of 559 hotels in New York City
Traveller Rating
Excellent
217
Very Good
319
Average
196
Poor
68
Terrible
60
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Gibsoninpa said...
Close to cruise terminal
Travelled on 04/2025
What a find in mid-town Manhattan in Hells Kitchen area, close to cruise terminal!
Smallest room ever but clean, comfortable bed.
We appreciated the early check-in as lobby area is very small.
Breakfast was nice but very limited seating.
Close enough to walk to cruise terminal....
Thomasbonde said...
Only postive was a clean room
Travelled on 03/2025
Only positive was a clean room
Aircon not working as intended and you cant open windows to to compensate
Wifi works 50% of the time
Bed was not good
...................................................................................
Jonathan A said...
This is Scammer Inn, go elsewhere.
Travelled on 01/2025
Very small and smelly rooms. Breakfast corner is a MESS, you can't even get anything before they run out of food and it takes 15 minutes to replenish. Staff if mostly rude except for Mr. Morales, and cleaning staff does not care about the 'Do not disturb' signs. Cherry on top : The safety deposit you made? Well it's gone. They tell you it's been processed, they involve sales and say they wanna help but in the end, th...
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Mandy G said...
Beware!!!
Travelled on 10/2024
We were booked at this hotel through a 3rd party booking agent during a mandatory evacuation for Hurricane Milton. $1,700 for a 3 night stay. We live in Florida and would never evacuate to Manhattan. There was a language barrier during the booking and the agent booked us at the wrong hotel. We were supposed to be booked in Florida. We immediately tried cancelling after receiving the confirmation email but it was too ...
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Torben S said...
Unjustifed charge after checking out.
Travelled on 09/2024
We stayed at this hotel for one night from September 14 to 15. A day after checking out we received a charge on our CC for $100 for a broken toilet seat. We contacted the hotel for more information, but were never able to have management respond to us. The fact is, that there was no broken toilet seat when we checked out of the room. Unfortunately, it is never possible to have someone from the front desk come to your...
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