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Reviews
Tripadvisor Traveller RatingBased on 854 Reviews
Traveller ReviewsRanked #375 of 566 hotels in New York City
Traveller Rating
Excellent
216
Very Good
317
Average
195
Poor
67
Terrible
59
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mandy G said...
Beware!!!
Travelled on 10/2024
We were booked at this hotel through a 3rd party booking agent during a mandatory evacuation for Hurricane Milton. $1,700 for a 3 night stay. We live in Florida and would never evacuate to Manhattan. There was a language barrier during the booking and the agent booked us at the wrong hotel. We were supposed to be booked in Florida. We immediately tried cancelling after receiving the confirmation email but it was too ...
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Torben S said...
Unjustifed charge after checking out.
Travelled on 09/2024
We stayed at this hotel for one night from September 14 to 15. A day after checking out we received a charge on our CC for $100 for a broken toilet seat. We contacted the hotel for more information, but were never able to have management respond to us. The fact is, that there was no broken toilet seat when we checked out of the room. Unfortunately, it is never possible to have someone from the front desk come to your...
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G3329EWchrisk said...
Card charges
Travelled on 10/2024
Good location and decent hotel. However be aware that they will place large pending charges on your card that will remain on your account fir a long time after you check out. A bit dodgy to be honest.
Very difficult to contact the hotel as there is no email....
Claudia W said...
Noisy very little privacy
Travelled on 09/2024
Room was 10 feet from front desk and breakfast area, basically in the lobby. No effort was made by staff to keep noise out conversations low, could hear conversations people eating and laughing, and doors banging.
Location was good. Changed hotels...
404bevr said...
HOVEL STAY CLEAR RUDE STAFF DIRTY HOTEL
Travelled on 09/2024
From arriving at the hotel the receptionist was rude and arrogant it was 2,30 all the cleaners were sat in the reception eating their lunch and being loud and racous we were told rooms weren't ready we had been travelling over 36 hours and were exhausted, when they had all finished eating she called us over and said rooms were ready ????
She wanted a credit card and wanted 100 dollars for damages b4 we were given th...
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