Element By Westin Times Square

I stayed at this hotel last week from Thursday - sunday. When we arrived we were served by the manager (not very polite) she told us there would be a $50 deposit to pay but we would get this back when we checked out on Sunday. I said this was fine and is usual for a hotel to do. The next day i thought i better check my travel card balance- i saw that i had no money left. The hotel had taken a charge of 343 dollars on top of the 50. I spoke to the hotel about this and how upset i was as i had no money with me other than my travel card. Luckily i had enough money on my metro card to get back to the hotel. The first lady i spoke to couldn't have cared less. I asked to speak to the manager who have served us. She refused to speak to us and stood opposite us not apologising or acknowledging us. I suggested that they could keep our money and give us it in cash which they refused. Luckily a friendly and supportive member of staff spoke to us. They did offer to pay for a meal for us at the pub next door as we had no money and it had totally ruined our plans for the evening. (Party of 4 and the same thing happened to the other couple) We spent over 2 hours with reception phoning the bank to sort this out. As it was midnight in England and then the weekend our money would not be released back to us until Monday. It is not the following Thursday and the hotel still haven't released my money! not even the $50 dollar initial deposit let alone the 343 they took without permission. I am utterly disgusted with this Other than that, the room was nice and clean, the breakfast was awful, i didn't eat any of it, there was not much on offer either, cereal, bagels which tasted awful, boiled eggs, tomatoes. No bacon,sausage etc

I stayed at the hotel in October with my girlfriend. The stay was ok and facilities were good. In a good location. However, I paid a $61 dollar deposit when I arrived at the hotel which I was told which would be refunded. It’s been nearly 3 months and still nothing back. I’ve rung up multiple times and been told so many excuses. The staff constantly put me on hold and don’t listen. Finally spoke to a manager today who said they can’t see i paid that deposit (I’ve got bank statement to show I did). They’re saying they can’t send anything back. It’s not about the money, it’s about the principal. Absolutely horrendous service for the last nearly 3 months to be told they won’t give me the deposit back. Shocking service

Reading all the reviews concerning elevators and breakfast, I was afraid of having made a mistake booking this hotel. But I was wrong!!!! Everything was perfect, the location , the staff ( especially at the front desk ans at breakfast) the breakfast with soooo much choice, and the rooms. Everything was perfect so do not be afraid and book it. I will come back for sure. When will it be possible to book for next december?