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Reviews
Tripadvisor Traveller RatingBased on 1876 Reviews
Traveller ReviewsRanked #266 of 576 hotels in New York City
Traveller Rating
Excellent
842
Very Good
705
Average
195
Poor
78
Terrible
56
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Trish A said...
Two different experiences
Travelled on 09/2025
I booked this hotel for two different nights. I had two different experiences. First night I was on the 2nd floor facing York St-no issues. Second night I was in the 5th floor facing York St. I kept checking to see if the windows were closed because the street noise was so bad. About 12:45am the garbage trucks started and that went on for about 20 minutes. Four am I could hear people on the sidewalk talking. Didn't g...
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Voyage203912 said...
Not able to check in so cant comment on rooms but horrible customer service
Travelled on 09/2025
Booked this hotel through a third party booking site for a stay for the Ryder Cup, arrived at 6pm to be told the reservation had been cancelled by Hilton two weeks after I made the booking. I understand that problems with bookings occur and that the hotel could not check us in due to being fully booked. My review is based on the poor customer service at the front desk who delivered this information with no empathy o...
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Traveling543 said...
Convenient Location, Clean Hotel
Travelled on 08/2025
Good location and a decent size room for NYC. The hotel is clean and our room and bed were in good condition. The only complaint was 1 of two elevators were not working, so we found ourselves walking up / down the stairs to our room on the third floor to avoid a long wait for the elevator....
mbparker711 said...
Functional Hotel
Travelled on 08/2025
Hotel was very clean, however there were many things that could have improved. The elevators should have key scans to keep non-guests from the hotel. The elevator, singular, was very slow considering there were only 6 floors. The beds were doubles in the two bed room, which is small for two people to share a bed. On the bright side, valet parking was easy, the hotel was in a convenient location, and the staff was ver...
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Wilmetter said...
Great location & neighborhood, totally adequate hotel
Travelled on 07/2025
Absolutely fine mid level hotel with a few challenges and a huge plus. First of all, 2 peloton bikes in the gym is awesome! Well maintained and not crowded. On the down side, our room was small (expected in NYC) and terribly dark. Huge need for light in the closet or close to it. Also 1 elevator was out of operation the whole time we were there and someone told me they had been there close to a week and it had been o...
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