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Reviews
Tripadvisor Traveller RatingBased on 1879 Reviews
Traveller ReviewsRanked #271 of 582 hotels in New York City
Traveller Rating
Excellent
843
Very Good
705
Average
195
Poor
78
Terrible
58
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Andrew B said...
Horrible experience
Travelled on 01/2026
I cant believe how gross this place was. Way too much for a tiny, dirty room. Im really shocked at how much this place has deteriorated in such a short time...
Smokey M said...
So Cold!
Travelled on 01/2026
This stay was far more stressful than it should have been. From the moment I stepped outside my room, the entire property felt locked in an intense cold spell. The ground had that unmistakable hardened, glossy look that comes with prolonged freezing temperatures, making every step feel uncertain and risky.
Moving around the hotel required slow, careful movements, as if the surface might betray you at any moment. Wal...
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JeremyBStevens said...
Excellent property very close to all of the shopping of Soho and Tribeca.
Travelled on 12/2025
We enjoyed this property for 3 nights before moving to Midtown for a few nights. The best thing about this hotel was the location. Its phenomenal. This property is steps away from all of the shopping of Soho and has a Subway station a few feet from the main entrance.
The hotel has a small Lobby with a small store for drinks and snacks. The rooms are not huge including the room with two Queen beds. This is typical f...
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Trish A said...
Two different experiences
Travelled on 09/2025
I booked this hotel for two different nights. I had two different experiences. First night I was on the 2nd floor facing York St-no issues. Second night I was in the 5th floor facing York St. I kept checking to see if the windows were closed because the street noise was so bad. About 12:45am the garbage trucks started and that went on for about 20 minutes. Four am I could hear people on the sidewalk talking. Didn't g...
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Voyage203912 said...
Not able to check in so cant comment on rooms but horrible customer service
Travelled on 09/2025
Booked this hotel through a third party booking site for a stay for the Ryder Cup, arrived at 6pm to be told the reservation had been cancelled by Hilton two weeks after I made the booking. I understand that problems with bookings occur and that the hotel could not check us in due to being fully booked. My review is based on the poor customer service at the front desk who delivered this information with no empathy o...
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