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Reviews
Tripadvisor Traveller RatingBased on 3114 Reviews
Traveller ReviewsRanked #287 of 576 hotels in New York City
Traveller Rating
Excellent
1458
Very Good
1147
Average
314
Poor
111
Terrible
84
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lilli p said...
This hotel is very tired!
Travelled on 12/2025
This hotel needs a refresh. Our room looks similar to the photo - with years of wear. The carpets was torn and worn the vanity was very small and beat up. The queen sofa bed was horrible, as one was able to feel every spring in the thin mattress ( and I can sleep anywhere). If you need to use the sofa bed - there is NO space to walk or put a suitcase. The bathroom vanity was tiny and everything in the bathroom w...
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Bresp2 said...
Family Visit to NYC
Travelled on 11/2025
I actually was in NYC a few weeks earlier and stayed at This hotel and would give it 5 stars.This time there were a few incidents.First when we open the sofa bed their was fifty with food and bugs.They change our room with no problem. (Actually wont hold that against them, good help is hard to find)My boots were stolen I dont know how it happened, but I came with boots, but didnt leave them
The staff at the fr...
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kelkbtb said...
Great staff, good location, Room Quality Falls Short
Travelled on 11/2025
Staff was excellent, and it's good location if you want to be in TS, Theater area. We found the condition of the 2 rooms to be about what the other reviewers reported. It's old and tired and needs updating. It is not up to Marriott standards. Lifted flooring in the kitchen, peeling paint in the bathroom, cabinets falling apart. It's not dirty but not clean enough (due age and wear and tear on the property), It's...
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Olivia44S said...
Good, areas for improvement
Travelled on 11/2025
We stayed here for 4 nights in two rooms, party of 6.
Pros
Super location. Right across the street from Bryant park and walking distance to all the attractions of Times Square, fifth avenue, subways etc. very well located
Breakfast being included was great, meant we could potter down and relax and plan the day. Decent feed. Some days better than others but overall v good
Very flexible regarding Kate check out for ...
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yoramy301 said...
Good hotel, excellent location, moderate pricing
Travelled on 11/2025
We stayed at the Hotel 9 days during our visit to NYC. We usually stay in hotels belonging to another large chain, but we decided to give Marriott Bonvoy a chance this time. The booking of the room was very friendly and easy. We chose a Queen size room with a view to the Empire State Building. We arrived in the late afternoon hours. Reception was very friendly, efficient and quick. We were allocated a room on the 27t...
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