Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 542 Reviews
Traveller ReviewsRanked #56 of 576 hotels in New York City
Traveller Rating
Excellent
404
Very Good
65
Average
28
Poor
21
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Pedro P said...
Good location, bad service
Travelled on 12/2025
The hotel has an excellent location and general amenities are very good. Main problem is that the hotel is under dimensioned for the number of guests: you can wait 10min to take the elevator to go up or down and you take around 2 hours (yes, 2 hours) to order and have breakfast.
So if you want to stay here ask for a room in the lower levels and SKIP BREAKFAST....
Guillermo S said...
Marcos is the best!
Travelled on 11/2025
Very special shoutout to Marcos from the bellboys team. He was incredibly helpful and attentive. Great support from everyone....
sikestacy said...
great stay
Travelled on 11/2025
First stay and would definitely stay again. Staff was wonderful. rooms were clean. Location was perfect. everything was easily accessible....
nicol_sg871 said...
Great family vacations
Travelled on 11/2025
Excelent location, close but no too close. Atmosphere, service and food can't be better. Elena, Tatiana, Javier and Marina made our stay meaningfull, thank you for your kindness....
Paige Kayla B said...
Great Location, Great Atmosphere
Travelled on 11/2025
Great location, walking distance to Times Square and local subways. The hotel was clean, with a great vibe and Johan was exceptional and made us feel so welcome. Thank you - would definitely recommend ...