Iberostar Creta Panorama & Mare

Booked with Jet2holidays package half board. The start of of holiday we had dinner at the buffet restaurant like everyone else. It is very confusing to differentiate as half board or full board guests. We don’t often book package holidays as we have passed the young kids family stage. Anyway, when it comes to serving drinks apparently full board guests get drinks included with their meals (soft drinks and alcoholic ones). However, as we were newly arrived guests and let me reiterate that we don’t do package and we make a mistake just following what other guests were doing. I can swear that MANY half boarders were also confused about the drink situation and there are drinks on tap that we can help ourselves including beer. However, a waiter named Vasili came and told my husband that he has to pay and sign the bill in a very rude manner. We are not thieves and we’ve stayed in many 5 or more stars hotels abroad and never have we been spoken to in that tone of voice. Following that incident, the manager came and apologise and explained to us about the drinks situation which we now understood. I swear that we do see other half boarders doing the same during the duration of our stay again a genuine mistake. Something must be done with the system. I’m not sure how other hotels operate but they should perhaps look into this and improve and implement something that makes it easier for guests to follow. This aside, the final day of our holiday hit the final nail to the coffin. We stayed a night in Santorini and the hotel has a rule that they will “repay” any meals missed with a voucher which can be used for meals missed (lunch/dinner). My son and I decided we were going to have a light lunch at the Zorba restaurant. This is when the situation began. My son was given a menu (no other guests was picked on) when I was away at the buffet to get food. When I returned, Alexandra the waiter approached me sternly and said you’ve got meat on your plate. You need to order from menu as we are half board and only lunch/dinner is included. At this point, I said to him we have a voucher but my husband has it and he’s only a stone’s throw away sitting by the pool. Hearing this he then went away. But in that 5-10mins he kept walking past our table and came back twice demanding for my voucher. I said to him I will get it from my husband when I finished the meal. At one point, he walked passed us and mentioned to his colleague and said something in Greek and I heard the word voucher and he winked at him whilst saying that. I just felt so intimidated by the whole situation and lost control but to confront him. I told him that this is unacceptable as he’s been walking back and forth as if he’s concerned that we would walk away without paying or producing him with the voucher. I told him I’ve lost appetite completely due to this intimidation. At this point, my husband came over and spoke to him and said we have a voucher what’s the problem. He then backed down and said no problem. If he had been more sympathetic initially and be less intimidating then there won’t have been any commotion. If this is the attitude the restaurant staff have towards their guests than I will say stuff these people and stay elsewhere. Never have I been spoken and treated the way I’ve been treated in this hotel before! Sorry but will NEVER recommend this place!

One of our favourite holidays to date! The staff (especially the animators) were all lovely and so entertaining! Good entertainment both during the day and at night. Plenty of pools to choose from, and beaches right in front of you! Amazing holiday!!

rooms smelly moisture, service that sometimes was very unpleasant. waiter who whave to serve coffee to the table as a punishment. it's just some of the things that happened to us at this hotel. the icing on the cake was a shower for guests who are waiting for transport from the hotel 4 star hotel and such things !!! fungus on the walls and doors Shame!!! 4 stars hotel !!! Even if you will give us A free 2 weeks we will say no