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    Iberostar Creta Panorama & Mare

    PPPPP Plus

    InPanormo, Rethymnon Area, Greece

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2744 reviews

    ABOUT THE HOTEL

    • Official Rating: A Class
    • Free Wi-Fi

    The Panorama lives up to its name with 360-degree views of Crete’s coastline.

    Thanks to its vantage point on top of a cliff, this hotel’s views are quite something. There’s a great pool scene, too, with 6 to pick from

    What sets this place apart are the gardens. It’s a sea of green studded with palm trees. Wherever you go in them, there’s a view, a pool, or both.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 454
    • Lifts: 4
    • Buildings: 25
    • Floors: 5

    Things you'll love

    • Quiet clifftop location
    • 6 pools
    • Music bar

    Location

    • On a Blue Flag awarded beach
    • Tavernas, bars and cafes 3km away in Panormo
    • Rethymnon 18km reachable by local bus
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 5 outdoor pools

      Will it be a day by the relaxing pool or an afternoon at the activity pool with the entertainments team? One of the pools has a kids' section, too.

    • International restaurant

      For breakfast, dinner and midnight snacks throughout the week, some evenings are themed. Kids' dining available.

    • Beach party*

      Every fortnight there's a beach barbecue, with food, drinks and a DJ.

    Rooms

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    • Bungalow with Sea View and Balcony or Terrace

      These simple and spacious bungalows come with a sea view and either a balcony or a terrace, offering that extra space outside. They include a double bedroom, an extra bed, air-conditioning, a TV, and a shower. These rooms are located on the ground floor or the 1st floor.

    • Seafront Bungalow with Sea View and Balcony or Terrace

      You'll find these simple and spacious bungalows directly on the beachfront and they come with either a balcony or a terrace, offering that extra space outside. They include a double bedroom, an extra bed, air-conditioning, a TV, and a shower. These rooms are located on the ground floor or the 1st floor.

    Nice Hotel - Lovely gardens
    14 Nov , 2019 Chris-Malachy, 186469
    I wanted to write a review about this hotel without being negative in my remarks but I am struggling. Pros- This hotel is set in the most lovely grounds and is a true oasis of beautiful gardens and there are two lovely beach coves and the sea views are spectacular. The food served for breakfast and dinner is of a good standard and lots of variety. Some of the restaurant staff are helpful and courteous and extremely hard working. Cons - The location is very isolated although there is a fishing village about 3 kilometres away but once you have seen it you probably wouldn’t need to go again. The reception staff were polite but not that helpful, they would answer your questions with only the very basic information . We found some of the reception team to be slightly arrogant. The biggest con is this hotel is out to make as much money as possible from its guests, I asked the reception team for a lunch voucher as we had arrived at 2.am and missed our first nights dinner,You would have thought I was asking for charity she made such a big deal out of giving me this voucher I was quite embarrassed, When we arrived at the restaurant at lunch time the restaurant manager met us at the door and told me this voucher was just for food and we were not entitled to any drinks, I told him that was not a problem as we don’t drink and he just walk off without showing us were to go! We had a late checkout and wanted to keep our room on for an extra 4 hours, the receptionist put our room number in the request book and told me to confirm with her the next morning, When I saw her the next morning she said all the rooms were fully booked but when my partner asked a different receptionist she said it was possible for €72.00 which we accepted but thought it was a bit much. On the whole this is a nice hotel but it does not have a personal touch, It is cold and formal , I have stayed in many many Ibrostar hotels and have always felt welcomed on arrival but this hotel definitely lacks warmth. I would not go back to this hotel.
    Late October Break
    08 Nov , 2019 michellepR1731XU, 186220
    Definitely more pros than cons to this hotel and I would go back again. This is a good hotel but a few minor changes and it could be fantastic. Pros Great welcome, very friendly staff (apart from one two in the lobby bar). Special mention to Doris, Alexander and Maria. These deserve an award for their customer service skills! Spotlessly clean hotel and surrounding areas and room was of a good standard. Food is really good and the variety is amazing for all meals. Best food we have had all inclusive over many trips! Entertainment was ok but very scarce last few days, however, this didn’t bother us at all! Plenty of sun loungers and both quiet and lively pools. Stunning scenery and a short stroll down to the cove although hilly so anyone would mobility issues may struggle. Snack bar in the day is amazing! The terrace at the top by the lobby bar is a special place to watch the sunset! Cons Pools are freezing and also most have salt in the water, not very pleasant! Selection of drinks in main bar ok but in other bars just soft drinks, hot drinks or beer. Cocktails pre made and full of sugar so didn’t bother with them and as previously mentioned the paper cups were not at all nice. I would expect hard plastic cups at least in a 4 star hotel. Didn’t try Greek restaurant the menu was very limited but the Buffett was enough for us. Finally the hotel is isolated and you can’t walk really anywhere. Not a problem if you don’t mind taking the bus or taxi which we did to Rethymnon, highly recommend. Little tip make sure you take mosquito treatment with you we were bitten lots but this is not really something the hotel can help.
    Excellent Late Break
    06 Nov , 2019 alchemy2014, 186336
    It is unlikely we would have booked this hotel, however due to the liquidation of TC we took a punt, and have to say we were very pleasantly suprised. The rooms are a good size and exceptionally clean as was the hotel in general. The food choice and quality was excellent. The staff were friendly and always attentive. The only criticisms we would make is that the air-conditioning was not very effective, and charging €3 a day for the safe is a bit of a liberty. The location is away from local ameneties, so I would recommend hiring a car.
    Worst hotel we’ve stayed in
    05 Nov , 2019 victoriam28, 189413
    Visited end of season. Arrived at the hotel to a lovely welcome of a glass of prosecco, chocolate & a rose. Decided to pay extra for all inclusive as we had read reviews that a paper cup of water was 2.50 euros. We were taken to our room in a buggy with our luggage. The room was garden view, but was on the ground floor so didn’t get much of a garden view. But not a problem for us. On the first day water bottles were hard to find for some reason & the blue Pepsi logo paper cups smelt and tasted funny a bit like glue. Drinks at the pool bar very average with only beer, wines & juice available. No spirits or cocktails. We had a nice walk around the resort, all walking distance. 2 beaches on the resort and 4/5 pools. First evening we waited at the reception area for 20 mins to find out about booking the tavern restaurant & some man pushed in front of us! We found out we had to book downstairs at the main restaurant. We had a look at the tavern restaurant menu but it wasn’t really the food we were looking for. We wanted to call reception one evening but there was no contact number available in the room to call them so we had to walk to the reception to find out the number. If it’s not going to be available in the room, it should be told to us at check in. Thursday morning we were woken up at 7.15 by bin lorries collecting bins for 20 mins! We were extremely displeased by this! Would recommend paying 2.5 euro from the supermarket to get a ticket each way for a bus to Rethimno. (Be warned however, bus driver dropped us back about a 10 min walk away from the hotel in the rain & dark, having to walk on the main road) We went when it rained for 3 days on & off...which is fine, but when the theatre is shut, and there is only one room for entertainment we resorted going back to our room to watch TV, to find the signal on TV gets lost when it rains so we can’t watch that, and due to being on the ground floor you can hear the rain echoing as if it’s raining in your room. It was that loud! On the plus side, employees were lovely and friendly, hotel lovely & clean, but we wouldn’t return again unfortunately. Tips: Bring your own cotton buds for ears. Bring your own slippers due to cold floor & none provided. When getting a cup of drink, ask for the light brown cups instead of the blue Pepsi cups as they smelt awful. Bring a lock for luggage or to secure items as you have to pay for security box. If you go late Oct or early nov, ask for a room higher up in case it rains & be prepared for no TV.
    beautiful hotel
    05 Nov , 2019 Donna R
    just arrived back home on oct 5th had a lovely week stay here food is excellent and the surroundings in the hotel are truly beautiful , easy access to buses to go into the old town which is amazing , the only thing i did not like about this hotel was the bar staff , it was like blowing hot and cold one minute they were nice next they were just plain rude , didnt have any problem with any other staff just at the bar and for that reason it would be off putting for me to come back here , as i was here also 18 years ago but stayed at creta marine and also had a simular problem with staff , i really think they need some customer training but other than that i cannot fault the hotel its self as it is really beautiful
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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