Theo Sunset Bay

Where to begin and where to end really? The hotel receptionist did not greet us. Just through the registration form and ordered us to fill it All in. (raised her voice too) The room we were given was not looking the sea as was our booking and what we paid for. We had to argue this and after we decided we were getting nowhere we unpacked only to get a call in our room that it was sorted. Naturally we declined as we had already lost most of our day at reception arguing with the staff. Not their fault, management is to blame Food left a lot to be desired. Bland, tasteless, the cheapest cuts of meat you could find, overcooked pasta, undercooked rice and desert that could not be identified what it was! Cold, and limited variety, dinner was given as lunch the next day. The staff was pounded upon by many unhappy tourists, one of the waitresses broke out in tears in front of us. We felt sorry for them. Room was not cleaned at all during our stay. When we complained we were told that we left a red do not disturb card on our door, which was not true. We later found out that they did come in and only changed bins. We went back and forth to reception to get clean towels, then soap then toilet paper. In our forth go we were asked if we would like it cleaned now. Great idea, when we asked why they did not offer this originally we were told we did not ask. What cheek! Many unhappy customers were here, don't waste your money.

I find it hard to understand some of the reviews as they seem like a different place to what we visited. It was spotlessly clean everywhere the room was lovely modern and very clean. All the staff were excellent and extremely efficient nothing was too much trouble. Loved every minute spent there. Went bed and breakfast and upgraded a couple of times and ate the buffet. Very good food and excellent choice at breakfast all great. Nothing but positive and good things to say about it.