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Reviews
Tripadvisor Traveller RatingBased on 7394 Reviews
Traveller ReviewsRanked #2 of 10 hotels in Magny-le-Hongre
Traveller Rating
Excellent
2212
Very Good
2592
Average
1299
Poor
692
Terrible
599
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mohamedtayebi said...
Convenitent hotel for Disneyland Paris and the Outlet
Travelled on 12/2025
Nice hotel and huge. Rooms are spacious and comfortable.
My only comments to improve:
WiFi connection is not very good. You connect and it disconnects alone after 1-2 minutes of usage (i guess due to the high number of users).
Breakfast variety was good but very high in traffic. You need to wait until the staff ticks your name on the guest list.
For dining the choices were numerous and good.
Hotel view was so ni...
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Vijaypal S said...
Awful Customer service
Travelled on 11/2025
This hotel is an absolute disgrace when it comes to customer service. Several of the staff members are very rude. On my first day I got there, which was about 11pm I was given a room, where the toilet flush was not working. Being very tired from my journey from London I went down to the reception to complain. The lady at reception was very rude stating we can't do anything as the plumber will arrive in the morning. I...
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davidmc87 said...
1st Family Holiday
Travelled on 11/2025
So many 1 and 2 star ratings saying this place is horrible.. I disagree. We stayed here for our first family holiday for my daughters 1st birthday.
Loads of misconceptions and people claiming its poor for a Disney hotel. Its NOT a disney hotel and doesnt claim to be. Its a lovely hotel with an ideal location close to the park.
Arrived around 3pm and were dealt with so swiftly and the man who checked us in w...
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Storyteller533915 said...
HORRIBLE
Travelled on 12/2025
Dream castle was a Nightmare ! Nothing like the pictures ! From the lobby to the rooms everything was chaos and dirty. We arrived 3 hours early and called the day before for early check in due to flight time being early . We were told that staff would accommodate us per check in. Once we arrived ! We were told the hotel was fully booked their go to line ! We waited 4 hours to get our key card and be called in. On...
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Sue C said...
Poor customer service
Travelled on 11/2025
Weve stayed in this hotel a couple of times with no issues however this time we had issues first the took a preauthorised payment of £176 which we still havent received back although according to staff it should have been refunded at check in still nothing 14 days later. Also we requested a baby cot for my 7 week old granddaughter but were told they had none and nothing they could do. After two hours we went to re...
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