This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
TripAdvisor Traveller Rating
Based On 958 reviews
- Official Rating
- Floors: 2 or 3
The ultimate action-packed holiday
- 'HV Live' entertainment, exclusive to Holiday Villages'
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
suite with limited sea view and balcony or terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom, plus air-conditioning, a TV, bath, shower.
superior suite with limited sea view and balcony or terrace
This superior suite is smart and modern with comfortable furnishings. You'll be able to access Wi-Fi* from your room so you can stay connected - you'll also have a minibar, a TV and bathrobes and slippers for all the family. These suites also feature children's bedding, a highchair, changer, step stool, children's amenities and shampoo, a minibar with a welcome pack of yogurts, juices and snacks, a Playstation® and a special children's gift on arrival.
TripAdvisor Traveller Reviews Show more reviews »
Absolutely Brilliant Hotel - Fab Two Week Summer Holiday
Stayed at this hotel for two weeks, 23rd August-6th September, 2 adults and 2 children (aged 13 and 9). Booked through First Choice. Absolutely loved this place. This is a really lovely hotel and we all had a brilliant time here, really impressed with the hotel and the standards. Loved it and would love to return someday. Hotel is clean, staff are brilliant, loads for the kids to do, nice communal areas, lovely food, nice clean large rooms, really nice resorts, large clean pools, activities day and night, what more could you want! Honestly if you havenât already booked this hotel do, if you are going you will all have a brilliant time. This place is fantastic. Arrived at this hotel at around 9.30pm, one of us went in to hotel and joined the queue to check in, another one of us got the cases. The hotel isnât very speedy at checking people in so this saved us a little time. Allocated a ground floor room in M block (this block is central and overlooks the main pool). Blocks K and L also over look this pool. We were given the option of being taken to room on a golf buggy but opted to find the room, as we had looked at hotel maps prior to arriving we found the room no problem. As we had missed dinner the hotel had put sandwich fruit etc in our fridge. 2 Keys provided. Wifi codes provided but access a bit hit and miss. Staff â All staff (apart from the Reception staff) were friendly, helpful, efficient and really made us feel welcome during our stay. The Reception staff let this hotel down, each time we went to Reception they rarely smiled and were mostly unhelpful and seemed like a chore for them. A smile and a bit customer service wouldnât go amiss. Like I say all other staff were fantastic and couldnât do enough for you. Room â Large spacious and clean. Large terrace with gate. Two rooms, one was a bedroom with two single beds pushed together. There are brakes on the beds and the maid does not put these back on but easy to do. The other room is a lounge with two sofa beds in, we moved these round to give our boys a bit more room. LCD TVs in both rooms, English channels such as ITV, CITV, CBeebies, BBC 2, BBC 3, BBC 4 etc. Air conditioning. Fridge with 1 bottle of water, 2 cans of San Miguel and 1 can of Pepsi replenished each day. If donât drink these move them as they only replace when not in fridge. These are part of all inclusive. Maid service every day. First Choice â Excellent, especially the kids clubs reps. Our youngest son did quite a few of the kids clubs. He really enjoyed his time there. Thank you so much as he had a brilliant time. Could not fault the reps. Attended the chocolate party 5E and the VIP Party 5E. Kids clubs reps fantastic. The presence of the other First Choice reps in the hotel was minimal compared to other hotels we have stayed in, although they are there the Be Live Animation team dominate this hotel. The First Choice reps have slots round the pool but this is for a couple of hours a day. The Widgits made an appearance a few times. The reps did not take the time to get to know the families but instead seemed more interested in amusing themselves. We have stayed in various Thomson, First Choice and Thomas Cook Family branded hotels and a lot of them were a lot better than this one for that aspect of the holiday. Be Live â The animation team were excellent, friendly and enthusiastic, arranged lots of activities throughout the day and on an evening. Brilliant team, thank you. Pools â The Main Activity pool has two sections. One is busier/nosier (right side of the bar ,looking at it) than the other. This the Main Pool, there is music playing throughout the day. Activities ran by First Choice and the Be Live animation team. Inflatable assault course in the pool, water walkers, swim lessons, aerobics, party dances etc. This pool gets busy and there are limited beds. It was peak season when we arrived (6 weeks holidays), if you wanted a bed poolside had to get up around 6.45am. There was a security guard patrolling the area and you were only allowed to sit on one bed, not put any towels on any other beds. If you did he asked you to remove them. If anyone laid their towels on the beds and left the pools he then went immediately and removed them. He then left at 8am, everyone then put their towels on the sunbeds. During the last few days of our holiday (first few days of September) he was no longer at the pool first thing therefore people were leaving their towels. However a couple of times he did show up and removed them. There is a small kids pool where the kids slide feeds in. Kids only allowed on the slide, our boys said it was really slow and only went on a couple of times. The quiet pool does not allow inflatables, we didnât go round this pool but it was much quieter. No music playing, no activities etc. There was a large chess game. We did not use the Balinese beds but these are up there too. It was really hot when we were there, getting up to 40 degrees most days, scalding so need a brolley but these were plentiful. Snack Bar â The only snack bar is situated at the Quiet Pool. This serves slushes, soft drinks, beer wine and sangria (all self service). A large pan of paella was cooked each lunch time. Other food included pizzas, burgers, fajhitas, hot dogs, salad, chips and small sweets. Food really nice. There is a seated area here with great views down to Playa de la Arena and Puerto Santiago. Restaurant â There are two restaurants in addition to the a la carte restaurant. We did not use the a la carte so cannot comment. We tended to use the restaurant to the right as walked up the stairs as much preferred this one, better food, better furnishings, better staff, better service. Food was to a high standard, breakfasts were really nice, usual choices. Lunch and dinner to a high standard. Themes included, Spanish night, Mexican night, oriental night etc. Men do not have to wear long trousers on an evening and can wear dress shorts. Food included cooking stations with fresh meat and fish, starters included smoked salmon, prawns, mussels, parma ham etc. The mandarin ice cream was absolutely delicious. We really liked the food here. We have stayed in various four star hotels and felt the food was to a high standard. Absolutely delicious. Drinks on an evening and at lunch were waiter service, this was sometimes a pain as it was really busy and took a while to get served on a few evenings. To improve things it would be much better for drinks to be self service or at least a selection of drinks. Pool Bar (Main Pool) â Self service slush, beer, wine, sangria, soft drinks. Had to ask for spirits and slush alcoholic cocktails. Alcoholic slushes were divine. Hotel Bar â Cakes served here on an afternoon. Lovely seated area with views over Puerto Santiago and Playa de la Arena. Self service water, sangria, wine, beer, tea, coffee, hot chocolate. Got quite busy an evening and sometimes quite big queues. Singers in here on an evening. Hall â Large area with lots of chairs, main entertainment took place here on an evening, we preferred this to the First Choice entertainment. Had to be seated by around 9.45pm some evenings to get a seat. Saw magicians, light show, flamenco dancer, acrobats etc. All to a high quality. Bar service and although queues did go down quickly. Also, self service drinks available. Outside Stage â Used by First Choice only. Bar service here also. Didnât really go to this area much although the kids bit seemed good the act was basically the first choice staff doing what they could with what they had, all entertainment was provided by them. Mini Golf â 20E deposit for clubs and balls. Course was average, a few of the holes were identical but did pass an hour. High Ropes â Our boys and my husband did these three times and really enjoyed it. Some of the ropes are quite difficult for younger children but a bit perseverance seemed to do the trick. Had to queue up from around 8.45am to sign up for the following day (the hut opened at 9am). Each time we queued at this time we got a slot for the following day. Surrounding Area â It is a short walk (out of the back gate) using your card to Playa De La Arena, this is a small resort with a black sand beach. Seating area on the promenade where you can sit and watch the world go by. Puerto De Santiago is joined on to Playa De La Arena, one of the nights we were there the locals were having a fiesta, we walked along and watched the band and enjoyed the atmosphere and the fireworks. The hills back up to the hotel from these two resorts are fine and I am not the fittest but had no problems. The other resort within walking distance is Los Gigantes. Come out of the hotel (main entrance) and turn left, walk along till you come to a roundabout, take the second turning off the round about (the first one is another way in to Puerto de Santiago) , keep walking and donât turn off, takes you right in to the Centre of Los Gigantes, if keep walking you get to the Marina. If you turn right once you have walked down the hill to the marina (once can see the boats) it takes you to a beach, again black sand with cliffs behind it. If you like walking can take the third turning off the roundabout, just walk along, there is a vantage point when get so far along with stunning views down to Los Gigantes, there is then a path built in to the cliff which takes you to the centre of the village. We booked on to the Dolphin and Whale watching boat trip from the Marina, had to book in advance, think it cost around 80E but was a fantastic couple of hours, we went on the Marina Dos two hour trip and honestly was absolutely fantastic, spotted loads of whales and dolphins, they swam right next to the boat. Really recommend it. The walk to Playa De La Arena takes 5 minutes if that, the walk to Puerto de Santiago takes 10 minutes if that, the walk to Los Gigantes takes around 20-30 minutes depending how fast you walk. Hills back are fine from Playa De La Arena and Puerto De Santiago but we got a taxi back up from Los Gigantes which cost between 3E and 3.50E each time. Other - There are limited rooms for late check out â either email hotel prior to arrival requesting late check out or do this on arrival. Cost is 30E till 3pm, 50E till 5pm. We did this and already had our late checkout booked when arrived. Sooo this is a fantastic hotel. We all really enjoyed our two weeks here and would definitely go back. Both first choice and Be Live staff are brilliant, loads going on and its non stop. First choice kids reps are absolutely fantastic. Other staff friendly and helpful; bar staff, cleaning staff, restaurant staff, lifeguards etc. Rooms are spacious and clean. Restaurants are excellent, food is of a very high quality. Surrounding area is beautiful with lots to do. If you are thinking of booking do not hesitate, if you are already booked you will have a wonderful time. Would we return, hell yeah, we had a cracking two weeks!More
J B, 186394
Fab place for kids
Stayed at the holiday village in the school summer holidays as a surprise for 3 of my granddaughters that were already there ,which worked out great the suites are great with a separate living area and two balconies on most we stayed at one end the pool slide end and my adult children and grandkids were at the quiet pool end and both were ideal . The buffet restaurant food was great (always something to please all 8 of us ) we only went to one of the a la carte restaurants and wasn't impressed at all so didn't bother with any of the others . The entertainment especially for the kids is brilliant morning noon and night whether it's at a kids club or around the pool I had 3 very happy granddaughters throughout my stay Top one for us wine on tap all over the place help your self ! For the kids ice cream all day soft drinks frozen drinks on tap ! It's a bit of a steep walk down to the harbour but well worth it especially if you want to go on a boat trip which we did and saw loads of dolphins Overall I would highly recommend this place so much so my daughter has booked to go back next year with her 2 little ones on her own and I am confident they will be fine :-) More
Nice Hotel but Avoid October Half Term
We travelled here as a family of four for October half term. When we checked in we were told our room wasnât ready, which was annoying as it was well after lunch time. Once at our room, however, we were pleased with it. Two large bedrooms, very clean, plenty of storage space, decent sized balcony and a sea view. The lighting wasnât great though, which meant we had to put the lights on even during the day. The hotel has an activity pool and a quiet pool, crazy golf and the usual choice of sporting activities. There is an indoor area with bowling (very expensive), pool and other games along with an outside bungee trampoline (again expensive). The food was nice and plentiful, the staff all very pleasant and the hotel itself was spacious and modern but for us it didnât live up to our expectations. I think this was mainly due to going in October. We thought it was an all year round resort, which it is, but it isnât a Holiday Village from November onwards. Consequently everything was winding down â the Stage Academy has stopped before we got there and the Football Academy ended a few days before we left and some of the Reps even beat us home! Previous HVâs weâve been to have put on pool games/activities every day, but that wasnât the case here (although we did have 2 days of not great weather which may have impacted). The entertainment wasnât up to the usual standard either. All in all we would return to HV Tenerife but just not at the end of the season again.More
Karen J, 186356
Gone downhill fast
We made our third visit here for a fortnight in August having previously visited last summer and the Christmas before. Standards at the hotel have really deteriorated in that time. Room: our room was shabby and not cleaned well. There were dozens of ants and we had to remove a number of cockroaches from our bathroom. The sheets were torn, and the mattresses had seen better days. We were given the usual toiletries, and having run out of soap we requested another bar at reception, only to be refused. I've never stayed at a 4 start hotel which doesn't replenish basic toiletries but when I went back to complain, I was told to use the shower gel dispenser fixed inside the bath (a la travel lodge). Food: In the past, the food at this hotel has been fabulous. On this occasion, we felt let down. There was little on offer for vegetarians, and food was poorly labelled e.g. "vegan" being displayed on cheese items. The meat choice was pork, pork and more pork, often poorly cooked. Environment: the biggest shock that I had was in the standard of cleaning in public areas. The last time we visited, cleaners were always in evidence around the main bar, lounge and toilet areas. This time, the toilets in the main building were regularly filthy, with broken hand dryers and soap dispensers empty. The pools were shut regularly due to guests defecating in them and the drains around the pool smelled horrendous. Sadly, I will not return to this hotel.More
Please note that this hotel is called Be Live Costa Los Gigantes over the winter season so I have also posted this review there. Lovely looking hotel, good facilities, great first impressions. However food hygiene and cleaning leaves a lot to be desired. Meat was often served raw and buffet temperatures were hit and miss. Often had to pick up several plates before getting one that wasn't encrusted in old food. Staff service is extremely slow, you struggle to get a drink in the restaurants with your meal at night, starter plates not cleared by end of meal and rubbish around the pools. Pool areas had horrible sewage smell and snack bar a sick smell over near slushy machines. My family have been experiencing really nasty d&v symptoms since our return on 21 October. For this reason I would not return.More
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.