Holiday Village Tenerife

Arrived 31st August 2018, room massive it could do with modernising as the settee was badly marked and the furniture looked dated and scuffed and scratched. We stayed in Room M305. There were two big pools, one was supposed to be a quiet pool, it was not. It had no music or entertainment but still lots of screaming kids throwing balls and squirting water guns. The hotel state that sunbeds can not be reserved, this is rubbish. All that happens is that saddos who want to reserve their same spot everyday just sat there until 10 am with their towels so security could not remove them. There was no need for beds to be reserved, there was plenty of them to go around!! This hotel is very suited for families as loads of activities to do for kids. We had mixed views on the food, it wasn't hot but we liked the fresh cooked eggs and the fresh bread was nice. We did notice that when they brought fresh food out, they poured it on top of the old food which isn't very hygienic. Location:- Isn't much to see or do in the resort. The beach/resort are quite a walk away. Bus stop opposite Lidl which takes you to Costa Adeje and Las Americas which we personally preferred. All in all a nice holiday but prefer somewhere with more nearby and with better food.

On arrival at the hotel at 1.30 am! We were greeted by friendly and helpful staff, who went out of their way to get us booked in and to our room as quickly as possible. The room was immaculate and was kept to this standard for the duration of our stay. The entire complex was clean and tidy and all the staff were friendly and helpful. There was food and drinks available all day long, which was produced to an excellent standard. The entertainment staff never stopped and there was always something to do. With a choice of pools, this hotel caters for families with Young kids through to retired couples and everyone in between!Highly recommended.

We stayed here the last week in August and first week in September. There was me, my husband and 2 daughters age 12 and 7. We’ve not got one bad word to say about the place. We arrived about 9pm, before we checked in the guy on reception told us to go for some food before the restaurant closed, and we left our luggage in the luggage room. After check in we were taken to our room on a golf buggy. The rooms were lovely and quite spacious. We requested block L and that’s what we got, overlooking the activity pool. We even had a bottle of cava in our fridge on arrival! The hotel was spotless!! We never had a problem with the cleanliness. Our rooms were cleaned every day, and towels changed when we put the dirty ones in the bath! The food was some of the best we’ve ever had on an all inclusive holiday. There was something for everyone everyday. The hv reps absolutely made our holiday. Special mention to Aron, carl, Callum, Emily and hailey from the entertainment team. They worked their socks off every day!! Every member of staff we spoke to from reception staff to cleaners to people in the restaurant were all polite and couldn’t do enough for you! Our kids never went to kids club, but there was so much happening round the activity pool to keep them occupied that they were never bored. (We never went to the quiet pool so can’t comment) as well as the hv entertainment, we also joined in with the Spanish world club dance and water polo in the afternoon!! We never had any cockroaches in our room, we saw the odd one on a morning but they were soon got rid of, we also never had a problem with fly’s, there was the odd one but nothing that was a problem. There were 3 code browns while we were here, one happened about 5pm and we were already out the pool, and the other 2 happened on the same day which resulted in both parts of the activity pool been closed but again the second one was late afternoon and didn’t affect us! We ended up buying some sun cream off the sun care lady because we massively underestimated the heat, especially coming in August. We had already booked next years holiday before coming here, but if we hadn’t we would definitely be returning.