This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
TripAdvisor Traveller Rating
Based On 940 reviews
- Official Rating
- Floors: 2 or 3
The ultimate action-packed holiday
- 'HV Live' entertainment, exclusive to Holiday Villages'
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
superior suite with limited sea view and balcony or terrace
This superior suite is smart and modern with comfortable furnishings. You'll be able to access Wi-Fi* from your room so you can stay connected - you'll also have a minibar, a TV and bathrobes and slippers for all the family. These suites also feature children's bedding, a highchair, changer, step stool, children's amenities and shampoo, a minibar with a welcome pack of yogurts, juices and snacks, a Playstation® and a special children's gift on arrival.
TripAdvisor Traveller Reviews Show more reviews »
Nice holiday, too many cockroaches
Stayed at this hotel in September 2016. 2 adults 3yr old and 1 yr old. Firstly I will start by saying the rooms are massive, although dated dÃ©cor. Rooms were immaculately cleaned and maintained throughout our 2 week stay. Pay extra for the safe etc etc. Minibar was a nice touch, replenished daily. We spent most of our time by the quiet pool, very relaxed, plenty of sunbeds. Nigh time entertainment was ok, as expected. Kids liked the mini disco! Found the kids club to great, eldest loved them, great staff! Youngster not overly keen on the crÃ¨che (extra charge) nothing to do with the staff it was just too young for him. Food, not bad, majority only luke warm most of the time. There is plenty to choose from, but sometimes felt like a struggle. Although waiter service of drinks is a novel idea, if you don't get all the drinks you need at the first request....it is very likely that you will not be served again. Frustrating when the children have finished and want another. The food brings me on to the cockroaches, we found a dead on our balcony first night! Never saw any in the rooms though. But on the walk to the restaurants you see a few crushed ones on the walkway and some ambling around. They are in the restaurants, you see them crawling and scurrying from table to table Morning and evening. On our final day I actually saw one sat happily on the tongs for the freshly sliced oranges - this made my stomach churn a bit. On talking to one for the reps, he admitted they do have a issue with roaches. Weather was superb. We hired a car and the hotel had ample free parking. Bottle of sparkling wine left in room for my husbands birthday, nice touch! Wifi terrible in room, don't bother. In summary, food improvement defiantly required, and sort the roach issue out, its not nice.More
Sarah C, 186259
The good, the bad and the ugly
Let's start with the good bits... we had a fab time, place is lovely and the upgraded suite was worth the money. Cleaners work tirelessly to keep the place spotless. Fabulous views! Our girls loved the pools and rocked out at the mini disco. They're still talking about it now. Where you're located... we were two women with two toddlers in buggies. It was about 20mins walk down to the beach. Down a very steep hill. It would be great for sledging lol. We didn't attempt to get walk back - taxi was 3euro. The food... breakfast and lunch: I have no complaints, we were fed. Evening meals were a chore. Bizarre selections of food and poor quality kids food. All veg had stuff on it e.g. Pesto, so our toddlers were put off. We ate out twice in 7 days. We used the al a carte, but despite having the option for 2 more bookings, we swerved it as the first experience was shocking. We'd not even sat down when they wanted our drinks order - which was wrong when it came. We'd not yet put the girls in their high chairs and they wanted the food order. We ordered two bowls of soup off the kids menu. We got 1 in HUGE bowl. Totally unsuitable for a kid. Eventually got a second bowl - we had asked for 2 small bowls so we could share the large one for them, they don't have small bowls. Soup was bland and tasteless. Our girls ate breadsticks. The burgers for the kids came (only 2 choices again) - they had huge skewers through them and were plonked in front of our not yet 2 year olds. Put my reflexes to the test. I ordered and paid 12 euros extra for steak. Despite asking for medium to well done, it was still mooing. Never asked how the meal was and the waiters were running around like it was a krypton factor challenge. We complained but it fell on deaf ears. I saw other people having silly things done too - drinks put in front of really small kids, which were promptly outed all over themselves. Hot plates and food put in front of toddlers. Bar staff and waiting staff were on the whole disinterested, overstretched and unhelpful. I stood at a bar, child in arms whilst one waiter did 2 laps of the pool bar. He acknowledged me each time he got to me, but served the person next to me. After the second lap (left to right, right to left x2) I lost my rag. This was common place. I stayed at the grand palladium earlier in the year and they could learn a lot from them - helpful, friendly, polite and made you feel valued. In a sentence: lovely place let down by bad staff and poor food choices. More
Relaxing with a view
We were in room 100B which had a lovely view of the sea and La Gomera. The room was large and comfortable with a clean and tidy feel and had a separate lounge and two T.V.`s. This room was in a good spot, close to the barbeque pool area and reception. The area is very hilly if you want a walk, but OK for us. The food was mainly good with the beans being cold at breakfast on one morning, although there is a good selection of food which caters for everyone. The is an a la cart restaurant to be booked if desired. We did not holiday with children but there were plenty of activities for all ages. Overall a good holiday in a clean comfortable room with nice food and drink, a very pleasant stay and we would come back again.More
Paul C, 187056
Avoid at all costs
We were moved room twice due to having red ants in the bed mattress, both my daughter and I developed food poison, cleaners use dirty mops to clean rooms, cutlery, plates and cups not properly washed. Toilets stink.More
Good holidays, but few cons
We stayed there 7 night from the 7th of October, and liked the experience, but also experienced few cons. Location: quiet place, not too much around. There is a beach with volcanic black sand 10-15 mins away; during our stay it was often red or yellow flag. Facilities: quite good and clean. The place seems great for families with kids, with plenty of activities and fun. The SPA is good and the welcome offer of free SPA thermal circuit access is very nice Room: Very big and quite clean. The cleaners just knocked at the door and entered straight away, there was no âdo not disturbâ card to put outside. The second day we had tiny insects around the bed, and cleaners managed to removed them, but on the last couple of days they were back. Bed was a couple of close twins on wheels, often moving apart even with the break on. Unfortunately, we didnât find them very comfortable. Food: we liked it, there was plenty of choice for breakfast and dinner at the buffet. We usually arrived early in the morning (8; 8:30) and everything was very warm. They also have hop plates to keep it warm. The level of hygiene in the canteen was good, unfortunately few guests ruined it by touching food with bare hand, rather than using the available cutlery or the towels for the bread, even putting back in the tray/basket in the same way. The a la carte option was not particularly special; it would be good to have proper knife when serving a big steak. Staff was generally very nice and helpful, but few of them in the canteen were pretty rudeMore
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.