Holiday Village Tenerife

PERFECT family holiday! We had the best time and will definitely be back. (Mummy, Daddy, Toddler 2yo and Baby 4months staying) Transfer We opted for a private transfer which to us was 100% worth the money. We got a mini bus to ourselves and it took around 45mins. We left as soon as we got our bags/buggy and didn’t have to wait for the bus to get loaded and stop off and different hotels. A must for young families - if it’s in the budget! Room We had the newly refurbished special family room. It was fantastic - Immaculately clean! Steam steriliser/bottle warmer if you needed it. They had even set up a seperate wee toddler bed in the living room so we didn’t need to use the sofa bed. There was a proper wooden cot beside our bed for our baby with all bedding etc. The girls even both got a wee toy pressie! Mini bar kept topped up. Fancy coffee machine and a great private balcony looking into the sea. Cleaners ALL fantasic and although little English made loads of effort with my girls which is so appreciated. Facilities General layout lovely a village style as opposed to a hotel with corridors. Lifts / ramps everywhere. All hotel facilities no more than 5 min walk. - Pools. 1 with big tube slide (3yrs+). 1 busy music pool with activities. 1 quieter pool where most young families went next to a snack bar offering a fantastic selection of snacks and drinks including alcohol, slushes, burgers, ice cream, salad, jelly pots, fruit, paella etc. - Mini golf brilliant fun. - Splash park (water cold so my 2yo wasn’t keen but popular with 5yrs+. - Softplay frame (visit after breaky every morning!). Under a shade which was great before we had suncreamed up. - Volley ball sand pitch. My toddler spend lots of time kicking a ball around. There’s a wee hut that lets you borrow balls, golf balls etc foc. - Mini disco.. highlight of our day! (Top tip.. get there sharp to get a seat at the front you’d think it was magic mike with all the parents racing in haha!). Toddler LOVED it! Animation team were all great and made a genuine effort to remember my toddlers name and wouldn’t pass without saying hello! Kids club looked fantastic but we didn’t use it - saw them making pizzas, gymnastics and pretending to be pirates! Roseanne was especially kind - definitely my toddlers favourite screaming her name from the top off the soft play frame! - Laundry.. around €9 for wash and dry! Wish we spotted this before our second last day. Friends we made there told me they used it and it was great. Liquid included. Area A Spanish supermarket 5min walk and Lidl’s 10min walk away. The area is very hilly but lots ramps available. Beautiful harbour/selection of shops for a dander. Costa Adeje only 15mins away for more choice shops / bars etc. Food Buffet very good for all meals. We didn’t bother with al a carte as delighted with buffet style. Especially liked the special kids section with coloured plates and plain food like mini burgers, carrots, sweet corn, pasta etc. *Allergies* My baby was diagnosed with a Cows Milk Protein Allergy just before we came on holiday so as I was breastfeeding her I am therefore dairy/soya free. With a bit off work (lots of help from guest relations!) by day 2 we were all on the same page and the hotel did amazingly to support me. The kitchen made all my own meals freshly (even cooking chips on fresh oil to avoid cross contamination) and they kept my own bread/milk/butter for me for breakfast. The beef stir fry and Thai curries were to die for! I especially appreciated my nightly fresh sorbets. Another shout out - one of the restaurant managers Carlos.. he gave me confidence in the meals and made everything feel like it wasn’t a trouble. His warm welcome and genuine effort was so appreciated and really made our holiday. I hope his efforts are recognised by his managers following this review as he specifically made all the difference to us loving our stay. I plan to email some minor suggestions directly to the hotel as I wouldn’t want them to put anyone off and may be personal preference mostly. No hotel can be perfect but this is as close as it gets! If we get another good value deal we will certainly be back. Thank you everyone for a holiday to remember :)

We’ve stayed here 3 times now and it’s always an amazing stay. 2 criticisms this time - 1 the rooms look like they’ve lost some love and just need some TLC to restore them to their former glory, paintwork touched up, furniture updated etc, I know some of the rooms have been given a more contemporary update and think the sooner the whole hotel is done the better. 2 - We booked the a la Carte restaurants for Sunday night and Monday night, when we booked we weren’t told that we needed to bring the voucher with us, so, when we turned up without it & they had no details of our booking we received a pretty unfriendly greeting from the 2 “customer relations” girls who stood and muttered to each other in German (their native tongue, not mine) then walked away and spoke to the Maitre D while they were nodding over to us, I offered to go and get the voucher but I was told “no it’s fine” (it clearly wasn’t), I got the voucher anyway as it was being implied that we didn’t have a booking and we were chancing it. I manage a restaurant at home and have done for years, this isn’t how you treat people, especially in a 4* + establishment. I felt that these 2 girls were maybe a bit inexperienced to be dealing with customers at this level, all the waiters were very friendly and I got the impression that they’d be more suited to greeting, meeting & seating. Overall the hotel was great, the food at the buffet restaurant was amazing as always and the nights we dined at a la carte it left me wondering what delights I was missing out on. We never went to any of the entertainment, not because it was rubbish or anything, simply because getting up early and wanting to watch I’m A Celebrity meant we had to be back in our room at 9pm(we’ve gone in the past & always enjoyed it). We spent a lot of time poolside and were really happy with the activities and entertainment provided, we also spent some time at the kids area with our 7 year old & done the high ropes with him too and were delighted with the provision for kids. Looking forward to coming back.