This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
TripAdvisor Traveller Rating
Based On 1070 reviews
- Official Rating
- Floors: 2 or 3
The ultimate action-packed holiday
- Full roster of daytime activities, from pool games to Aerial Adventures
- Professionally run kids’ and teens’ clubs
- West End-standard shows and all-ages entertainment
- Top-quality football, swim and stage academies
- Caring staff who go above and beyond
- Buffet spreads with familiar, child-friendly and healthy options
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. You can tuck into ice-cream from 10.00 to 17.00, and afternoon tea is served every day between 16.00 and 17.30. As a minimum, one meal per week in each of the à la carte restaurants is included within your stay.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities ► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
Premium Suite with Limited Sea View and Balcony or Terrace
Suite with Limited Sea View and Balcony or Terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom, plus air-conditioning, a TV, bath, shower.
TripAdvisor Reviews Show more reviews »
Food for Thought!
I stayed at Holiday Village Tenerife with my Husband and our two children (aged 8 and 6), for two weeks from 22 October to 5 November 2017 (our school half-term holiday). Here’s how it went... So, first things first.., you probably won’t recognise this hotel from the roadside! The frontage and reception have clearly undergone a recent and considerable upgrade. When our coach pulled up outside the front door, my Husband and I had a good 10-second ‘chat’ about whether this was indeed our hotel. Then we noticed our suitcases had been plonked on the pavement so we decided get off and collect our luggage! Once we were in the (now swish) reception, it’s fair to say the check-in process was very thorough, but a bit longer than it should be. And, the directions to our room and accompanying map were, at best, vague. But, that said we were able to find our room fairly quickly and easily. As soon as we approached Block L, we realised that we had totally lucked-out with our room. We were located on the ground floor (with steps up to our room) and had a view of the main pool and sea. Strolling around the vast complex the following day, it became obvious to us that not all guests had been so lucky. Some rooms literally face brick walls. If a view is important to you, then the best blocks are L (every rooms has a pool and sea view), K and M (the vast majority of these rooms have a pool and sea view). Had I known this in advance, I would have emailed the hotel to request one of these blocks. The layout of our room was also much better than we had anticipated. We entered our room through the patio doors at the front of the property. This took us straight into the kids’ room / sitting room, where I was surprised to find the sofa bed split into two distinct single beds, which was brilliant for our two! From there, a door led to a central hall. This area housed the kids’ double (floor to ceiling) wardrobe. Two further doors led from this area. One to the family bathroom and one to the master bedroom. All the rooms, although tired and in need of a lick of paint, were generously sized. The bathroom has a bath with an overhead shower. There’s a loo, a bidet (which made the kids giggle!) a hand basin, large mirror and plenty of surface area to store toiletries. We had maid service every day, with fresh fluffy towels for everyone! And, the complimentary hair and body wash (more than enough for all four of us for two-weeks!) and hairdryer came in handy too! The master bedroom was very large, with lots and lots of storage. We don’t have a reputation for travelling light, and there was more than enough space for all our things. As in the kids room, there’s fully adjustable air conditioning, a TV with stacks of British channels (including BBC, ITV and CBeebies!) and blackout curtains - which helped the kids stay in bed past 6am! Other reviewers have commented on the beds being creaky and uncomfortable. Ours weren’t. But they were ‘firm’. Also, thanks to a fellow reviewer, I picked up the tip of checking the breaks on the bed’s casters before bedtime (as the maids often release them to allow them to move the bed to clean the floor). A 5-second job every evening for me.., and our bed stayed in place all night! Also in the room you’ll find a mini bar (which is restocked daily with Pepsi, water and beer), and tea and coffee making facilities. There’s a safe too. It’s 2.5 euros per day to hire the safe, payable at reception. Outside, our patio was very large with a table and two reclinable chairs. There’s also a purpose built drying area to hang wet swimwear and towels etc, which came in very useful. Next, let’s talk about the food! Well, there’s lots of it! When I returned home, the scales told me I’d put on more than one or two pounds.., and I’m not surprised! For breakfast and dinner, there is a principal dinning room (with an overflow, when it gets busy). For lunch, you can choose from the BBQ and snack bar (near the quiet pool) or the main poolside restaurant (which in the evening becomes the speciality restaurant). All of these restaurants offer buffet style dining (it’s waiter service for drinks at lunch and dinner, but self service at breakfast), with a vast selection of food. There’s a rotational menu, so every night has a different theme, from Italian to Chinese. But, the old favourites (salad, chips, a full English for breakfast etc) are always available. And, the dessert selection is extensive - there’s always at least 6 different ice cream flavours to choose between as well as all the cakes and mouses! Yum! But, there is a problem! The food in all of the buffet restaurants defies the laws of physics. I have seen chefs bring food from the kitchen to the hot plates. I’ve seen the steam rising. But still, when I returned to my table and started to tuck into my meal.., my food was, almost always, lukewarm. It’s such a shame, because the food was very tasty. We’ve eaten everything from the delicious fresh breads, right though to all of the salads, the meats and all of the fish and seafood. And, none of us developed a tummy bug or felt unwell. But, we have all missed hot food. The only place the food is hot is in the speciality restaurant. This alternates between a Grill and Italian restaurant in the evenings. We visited four times (twice per week). The booking process is laborious and the kids menu is the same every night. But the food is delicious and the service is great. If you’re a foodie, I’d definitely recommend you book your visits in early! As well as the restaurants, there are a number of bars to choose from. In the daytime, the poolside bars are open, offering a variety of soft, alcoholic and hot drinks. The kids loved being able to make their own slushies. With at least 6 flavours to choose between, or mix together, they always seemed to have a drink in their hand. Likewise, I enjoyed the wide selection of slushie cocktails! The main bar is open throughout the day and evening, and offers indoor and outdoor seating. Serving everything from spirits to kids cocktails, this is a great place for a pre-dinner drink. Then pop-up bars open during the evening, in and around the entertainment areas. It’s true, the glasses are smaller than we’re used to at home. But in 30 degree heat, they’re just the right size as drinks warm up quickly! Plus, I never queued for more than a few minutes at any of the bars. In-between all the eating and drinking, you’ll probably want to be entertained! And, this place does not disappoint! There are two pool areas, known locally as the quiet pool (which is just that) and the main pool. In this area you can use inflatables. There’s also a DJ hut, from which music is played throughout the day, and games etc are arranged. Both pool areas offer smaller baby / toddler pools. They also have a large bar area, serving a variety of alcoholic and soft drinks. At the quiet pool you’ll find the snack bar and BBQ area too. Adjacent to the main pool you’ll find the water slide, which also has a medium sized pool attached to it. This is open for defined periods of time throughout the day and is manned by a lifeguard while it’s in use. Now for a lovely surprise! There’s also a splash park! It’s located a short walk from the pool areas. Here your children can run through the water jets, play on the pirate ship and get drenched by the ‘big bucket’! You’ll find the splash park in the same area as the soft play, crazy golf, high ropes and sports courts. All of these activities are worth a visit. The reception team will explain the booking processes (which are laborious) when you check in. Other reviewers have commented that it’s difficult to get a sun lounger around the pool. We only struggled (but didn’t fail!) once. Every other day, we easily found loungers (and we didn’t generally get to the pool until 2pm-ish). Unfortunately, fellow visitors seem to think it’s acceptable to get up at an ungodly hour and pop towels on sun loungers. Then, only use the loungers for an hour or two all day. It’s a behaviour that the hotel do need to crack down on. If lying on a sun lounger all day, with a drink in your hand, isn’t your bag, then there are plenty of other activities to keep you busy. The beach is a short stroll away, as are a handful of shops, bars and restaurants. Back on resort you’ll find a spa, offering a variety of treatments, and a fully equipped gym. If, like us, you enjoy the gym, here are a couple of tips. Don’t bother packing a gym towel as these are provided. Do pack your water bottle as there isn’t any available water in the gym (I know!). Also, while there is a beautiful view from the space, it doesn’t enjoy effective air conditioning. There’s a good mix of cardio equipment and weights, and a friendly atmosphere - there’s always a few guests in there. Now, let’s talk about the kids’ entertainment. Firstly, there’s a lot of it. From dawn to dusk if you want it. Some is included in the price of your holiday and other activities carry a charge. Honestly though, I found the provision a bit hit and miss. The best bit is undoubtedly the evening ‘Live and Loud’ show. Lots of energy and lots of fun for parents and kids alike. This nightly event really will make your holiday! Then, there’s the kids club. There are a variety of sessions offered throughout the day, and some evenings, each with their own theme. Each session is 1.5 hours long, and places are allocated on a first come, first served basis (once you’ve completed the registration form). The sessions involve a very safe, but over-engineered sign-in/out process, so be prepared for a few minutes of queuing! Some mornings our kids were keen to go to try out the outdoor activities like archery. Other mornings, when we collected them, they said they’d been bored (which is very unlike our kids who usually love this type of environment). It must be difficult to enthuse kids when the club is located in the basement of the hotel with very little natural light. Also, as it was the end of the Holiday Village season, the team had run out of all the branded t-shirts and water bottles, which did disappoint our kids. So, perhaps they’d run out of other equipment needed to run some sessions? It’s fair to say that while some play leaders were still at the top of their game, others were clearly tired, apathetic and ready to return home. And, I can see why. Our kids certainly weren’t engaged with the program, which was disappointing as this was the primary reason we booked this holiday. All of that said, we had a great family holiday. We thought the value for us would be in the daytime kids clubs, but we found it in the pools, the speciality / lunch restaurant and the evening entertainment. This is a clean and safe place for kids to have a lot of fun. Both of ours made dozens of new friends and had hours of enjoyment splashing around in the pools and dancing the night away in the evening shows. And if they’re happy, us grown ups are happy! We’re all agreed that we’re pleased we chose to spend our fortnight here. And, if you choose to book, I think you’ll say the same.More
Superb family place
This was a magical 2 weeks holiday for us. From the clean tidy rooms to the good food and entertainment provided. Make sure you try the high wires and mini golf as people often don't know these exist. The entertainment team, Alex in particular was just great for my girls. The food was a good mix of basic to more luxurious.More
We recently came back after spending 10 days at the resort. We decided to book the holiday the week before the school holidays so it would hopefully be a little quieter and save some money. We have a 7 and 9 year old. Ok...when we first arrived it was almost midnight, we were tired and ready to hit the sack. We had booked a premium room, which as modern, white and spacious - the a/c works great and the balcony was brilliant. The layout was different to what is shown in the brochure - consisting of a bedroom at the rear, bathroom in the middle and lounge with balcony at the front. The kids beds were in the lounge, comprising of a sofa bed - which was perfectly fine and comfy. When we arrived there were sandwiches, fruit and drinks in the fridge - which was a nice touch. The fridge was topped up daily with fresh water and beer. We got things sorted and then noticed some little bugs all over the girls bed - which looked like ants. We called the front desk and within a few minutes too cleaners arrived and explained that the bugs come from the flowers into warm rooms (when a/c is off) and were not harmful, etc. They promptly changed all the bedding, sprayed the room with bug spray, swept up everywhere and washed the floors (all this at midnight!). After this we only ever saw the bugs outside, but they never got back in again. There are cockroaches running around....you'd see a lot of dead ones, which was a good sign...one ran up my wife's leg in the alcarte restaurant but we were sat outside, next to a drain when it was getting dark - so had to be expected (was funny too - never seen her jump so high!)..its a hot country, so you get bugs.... The rooms were always spotless....and everywhere else was - cleaners were cleaning 24/7....I even watched them them cleaning around the pool in the dark with head touches at 10pm.... The pools were great, big and clean - the quiet pool we found the best and our room overlooked it. The bigger pool had activities on and was pretty busy, so we only went there once and the rest of time stayed at the quiet pool. The food was good....not amazing, but perfectly good....they had themed nights (one of which was international - which is a bit like saying 'anything'...haha) The food was all hot and there was plenty of choice. Not a massive choice for kids and some strange things thrown in, but overall great. Breakfast was good - other than I found the sausages and bacon horrible (which they usually are abroad - stay at home if you want a proper English every morning) so i stuck to eggs, toast and fruit...The kids had pancakes and chocolate sauce....(well we were on holiday!).... The coffee is no costa, but perfectly fine. You get three bookings in the al-carte restaurant - but i wouldn't get too excited. Its basically exactly the same food as the buffet - only they bring it to the table for you. It was also exactly the same menu everyday - which was a bit naff. We only went once and then just stuck to the buffet. The beer and spirits were all good - not sure why people think its watered down - ours definitely were not - the other way if i'm honest - you had the choice of gin, whisky, rum, beer, wine - anything - the cocktails are basic, but that's to be expected The evening entertainment was fun (think butlins in the sun). The TUI reps were energetic and engaged everyone...there were three entertainment spaces - the indoor theatre, outdoor stage and indoor small stage by the bar. All had a varying theme and different acts - which were all fun to watch (the magician was the best). The games room and bowling alley was pretty rubbish and the machines kept eating money and not working.... The location is good - you can walk down into the main town in about 10mins....some good restaurants/bars and shops.....the beach is only small and the sea is quite choppy, but all looks clean and you can hire beds, etc. There is also a supermarket up the road from the hotel entrance that sells cheap beer and sun cream My advice though is avoid the school holidays - it was mental when it was full...before that it was great, easy going and relaxed...when loads of brits arrived in the school holiday it was very busy.....quite shamefully some of the brits were also really scruffy and didn't clean up after themselves - leaving drinks and plates of food around the pool (then they complain about about cockroaches!)....which the staff sorted, but they already have enough to do so help them out a bit!! If you want some privacy you can hire the big beds and loungers in the quiet pool - which have a great view over the sea,include cava and fruit twice a day and cost £30 a day - worth it though, even if for one day safe was around £30 for the holiday - bit of a con as should be included you can upgrade to premium drinks - but its not worth it - stick with standard spa is extra - quite expensive and is the only way you get to use the third pool, etc buy your sun cream form the supermarket up the road - cheaper than UK and the shop in the hotel wants a fortune for the stuff Overall it was a great family holiday....plenty to do and see and we all had great fun would i go again? - probably not, just because it was a little too big and busy (own fault for not realizing this in the first place!) would i recommend it? - yes i would - clean, staff are all great and it is well run and in a nice location hope this helps you decide!More
Great Holiday Village
The hotel is overall fantastic, great selection of food and facilicties. Low rise buildings and plenty of space. Three great pools (though we didn't use one of them) the kids loved the pool and we always thought they were safe. The food was great, fantastic selection with lots of variety. The staff did a great job of Halloween decorations and and food decorations! The rooms could be better, slightly dated and the kids sofa bed was a little lumpy (we ended up putting a thick blanket under the bedsheet to even it out) The kids entertainment was second to none and the kids loved it, we couldn't keep them out of kids clubs, they loved every single moment (4 year old girl, 9 year old boy) My son especially enjoyed the football club. The hotel is on a hill and getting to the beach is hard work and given the black volcanic sand its probably not worth it to be honest. This is the 4th Holiday village we have been to (Costs Del Sol, Kos, Majorca) and this is certainly one of the best!More
We came for the last week in October 2017. I would highly reccomend this place to anyone. We have 3 kids aged 15 months, 5 and 10 Years old. Entertainment was fantastic the reps were all amazing especially Rhianna and Alex. Loads of activities on during the day and at night time. Food was good but limited choices for the kids. Rooms were very nice, although towels were only changed twice during the week we were here. Other than that everything was fantastic. More
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.