Holiday Village Tenerife
This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
- Official Rating
- 15Buildings
- 518Rooms
- 15Lifts
- Floors: 2 or 3
The ultimate action-packed holiday
- 'HV Live' entertainment, exclusive to Holiday Villages'
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Food
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Drink
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities ► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Evening entertainment
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
Suite with Limited Sea View and Balcony or Terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom, plus air-conditioning, a TV, bath, shower.
Premium Suite with Limited Sea View and Balcony or Terrace
£ 495pp
What is this price
AT A GLANCE
- Huge pool
- 3 restaurants
- Bowling alley and games arcade
- Free Wi-Fi zones
LOCATION
- Close to the resorts of Playa De La Arena and Puerto Santiago
- 500m to the beach - access via a hill
- 1.5km from Los Gigantes' resort centre
Weather
Average monthly temperature and rainfall for Playa de la Arena.
TEMPERATURE (°C)RAINFALL (mm)
| Month | Temperature | Rainfall |
|---|---|---|
| JAN | 22.0 | 26.0 |
| FEB | 22.0 | 24.0 |
| MAR | 23.0 | 14.0 |
| APR | 23.0 | 15.0 |
| MAY | 24.0 | 0.0 |
| JUN | 26.0 | 0.0 |
| JUL | 28.0 | 0.0 |
| AUG | 28.0 | 2.0 |
| SEP | 28.0 | 3.0 |
| OCT | 27.0 | 12.0 |
| NOV | 25.0 | 15.0 |
| DEC | 23.0 | 35.0 |
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SUSTAINABLE TOURISM
TRAVELIFE GOLD
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
TripAdvisor Reviews Show more reviews »
Fabulous couples' holiday!
I think it's shocking how people can give this hotel 2 stars and say not Togo there. This is a very good 4 star hotel and this should be respected. It is not 5 stars so not a 5 star service should be expected! Me and my partner travelled to the holiday village Tenerife 10-17th September 2017. As majority of the people in this resort we were all inclusive. Food was just amazing! I think I have gained about a stone after this holiday as everything was so good and there was so much choice in each and every restaurant! Apart from breakfast, lunch and dinner there is also a snack buffet at the pool, which doesn't just serve snacks but also proper meals (2 different paellas and grilled meats - both gorgeous)!! This is mainly a family hotel but we travelled as a couple and thoroughly enjoyed it. Staff are very helpful, polite and hard working! If you travel with Thomson you'll have two visits go ala carte restaurants included in your all inc. package and I must totally disagree with a fellow reviewers that it is the same as being in a main hotel restaurant with the only difference being food brought to you. We went to the grill a la carte and it was very nice! Food was very nice and staff very attentive. They work really hard to make everyone happy so we left them a€9 tip. Hotel has also an exclusive Bali beds area which cost €30 a day. In the price you have a huge bed, 2 super comfy sun loungers as well as fruit and a bottle of sparkling wine! Bali beds overlook the sea and it's just an amazing place to relax. We absolutely loved our holiday. I have it 5 stars because I think the hotel deserves a little bit more than 4 stars! 4.5 is a fair rating in my opinion.More
JuliaWojna, 186534
2nd visit,not as good this time :(
This is our 2nd visit to this hotel and unfortunately it may be the last. We paid on arrival for a room upgrade, we were allocated a room in block D(cant remember the number), and it wasn't the best, a lot of noise from the games room which was right behind us, and WTF is going on with CODE BROWN!!!!!! we stayed for a week and the pools were closed on at least 4 occasions,due to poop!!. Now i know that if you have babies and toddlers these accidents cant be helped...even with the FREE swim nappies but on one occasion a young lad actually scooped the poop out in a plastic cup and handed it to the life guard( It wasn't his poop) :{ When the pools close ,they are closed for at least 12 hours for re-chlorine and salt... The evening entertainment was more or less the same as last year but the first choice reps wernt as good. Now....another reason we probably wont return are the pesky flies and the cockroaches...we sat every night watching guests sit on the tiles under the palm trees only to run screaming due to the cockroaches crawling on them. children were playing 'chase me' with them in the quiet area. Not a good impression for someone who hasn't visited before. And the flies...OMG....annoying isn't the word. you couldn't sit for 30 seconds without them landing on you....Come on los gigantes sort it out. The new splash pool looked nice but as my son is now older we didn't use it. The restaurants are the same as last year,good food and never went hungry. There is also a new Sweetie shop in the hotel,(ground floor) which was ok, the hotel spar next to it has had a makeover and is now smaller but stocks most things you run out of or have forgotten....Dont forget to look in the swap box daily. the clothes shop is still the same if not a little more expensive than last year. Overall we did enjoy our holiday and please don't let my review put you off but the things i have mentioned need addressing. If you do decide to book here we hope you all have a super holiday:)More
michelle p, 186378
Big disappointment!
We had been very excited to be going on this family holiday but had been really ill after day 3 so missed out on a lot! But I want to give a constructive review, so here is goes: Positives: The Thomson reps, really great with kids, overly enthusiastic but that’s what kids want. Although a number of the holidays clubs had to be cancelled or cut short as there wasn’t enough children taking part, I don’t like putting my kids in clubs, but there was a couple they wanted to go to and they couldn’t! Some of the cleaning staff and waiters where really friendly The sun…..not sure First Choice where responsible for that but it was nice weather compared to England The rooms… they were ‘cleanish’ but dated. The pillows and mattresses are the worst I have ever experienced. Hard and thin. I had back ache for days. Negatives: The location – Is is in the middle of nowhere…its £40 EACH WAY! In a taxi to the closet busy resort, there is very very little to do around the resort. The bus costs nearly the same as taxi On site – I cannot believe how expensive the shops are – now I appreciate the pound to the Euro is awful but 4 Euro for a bar of dairy milk? Or a box of small pringles? Like miniture size? The food – We where very excited as a family to be trying all the food on offer in the first few days, but then we noticed the amount of flies in the BBQ, crawling over the breads, pizza and everything else. We stopped eating in the BBQ because of it so had to eat in the buffet every morning, lunch and night. The amount of birds also in the BBQ, although I appreciate that the hotel used bird sounding noises to scare them away but obviously it wasn’t working. We also noticed the amount of tiny flies all over the uncooked meats such as salami…We tried to book into the Al a Carte….there is only 1 booking per day and there is a waiting list of 4 days to get a table…luckily I had booked the Al a Carte for my partners birthday on the second week, unluckily by the end of the first week he couldn’t stop being sick and had diarrhea, so I cancelled it. Then the sickness came to me and my daughter after my partner. We noticed that the food we have for dinner the evening before, was being served for lunch the next day. The pools: We noticed a strong smell of sewage around the pools. We also had the pools closed on a few days…although what I found strange was that the pools sometimes where being cleaned in the day, and a substance that looked like Chlorine was being thrown in…but half an hour later the pool was being opened to children? Overall I wouldn’t go to this hotel again, why? Bad food, poor pools, extremely expensive (We could have gone to Orlando for what we spent here).More
danielle j, 1076968
Family Resort
Stayed at the Holiday Village Tenerife 6th to the 13th of September 2017. The four 'very good' review on Trip Advisor is a fair reflection on the services available at this hotel. This is a family orientated hotel with lots of activities for children. I wouldn't recommend booking this hotel if you don't have children as I estimate that during our stay 90% of the guests staying here had them. Free WiFi around the resort is a nice touch. With that said it logs off all the time so can be frustrating having to constantly retype a password into your device. The staff on the whole are very polite and tolerant of all the mess and noise the screaming children make around the resort and at feeding times. The buffet for food is very good, there is always something nice to eat. The alicart restaurant (two visits allowed per family for a weeks stay) aren't that great. You eat at the same place as lunch and are served food that is mostly available in the buffet, the only difference being that someone brings the food to the table. The alcohol selection is more than adequate, the local larger on tap is 5.4% and taste real good! The DIY fresh coffee machines are also a nice touch. Some reviews talk about property being stolen. My wife left her clothes on our babies buggy and when we returned after playing in the Splash Pool someone had stolen them. We were paranoid about leaving are stuff unattended after that incident. We suspect guests not staff. On the days I played really enjoyed the football academy - everyday 4-5pm the adult guests play 5 a side. Thanks to football coaches Sam and Sam. There is a Lidl supermarket 5 minute walk away from the resort so don't worry if you forget some essentials. Here are my views for management and future guest consideration. (1) Making guests pay for a room safe during their stay is just a rip off. This should be free! (2) Leaving a deposit for towels and then only being able to change them every other day - again just annoying. (3) Claiming to have specialist restaurants and serving similar if not the same food as in the buffet. (4) Having to queue to book these 'specialist' restaurants and then only being allowed to make one reservation at a time. (5) The games room needs some attention, the machines are archaic and the bowling doesn't work properly. You might as well remove this area if your not going to invest. (6) No fresh OJ at Breakfast, I have never been to a hotel that doesn't serve OJ at breakfast. Come on oranges are grown in Spain. Instead they have a machine that supplies a sweeter version of Sunny Delight - it's just vile. (7) Double beds are two single beds pushed together, this is poor. The mattresses are uncomfortable and squeak a lot. (8) At least once a day there is a sewage smell around the resort usually after everyone has had breakfast. (9) If your flight is later in the day the hotel want you out of the room by midday. Sometimes at an additional cost you can pay up to keep it for a bit longer - this isn't always possible during peak season. We waited around the resort until 7pm, this was too long with our small children. (10) The beach is a 20 minute walk away and is very small and the sea is rough. It does have a lifeguard on duty. Although I've had some grumbles the facilities, staff and tolerance for young children at this hotel is very good. Taking literally everything into consideration I would rate this hotel 4/5 on TripAdvisor. The 4+ rating in travel brochures is just a selling technique, be warned this is a 4 star resort not a 4+. There is no such thing as a 4+, the hotel sign which is massive on its roof says the hotel is a 4 star. ***Message to management - watch your standards as a slight slip would make a massive difference - you are just about reaching the 4 star mark! Stop charging for silly things like ironing boards, room safes, extra hours in room, it's just tight and unnecessary*** A lucky 4 rating for you this time. More
BRH10, 186405
My Honest Review
My honest review. We visited the hotel last 2 weeks in August. Smooth check-in process and as we arrived later around 10pm snack was in our room. I was a bit shocked to find you had to pay for safety deposit boxes, we have stayed in several HV and never had to pay. Rooms: We were in block N at first I thought miles away from all the action, in the end I found this location perfect, quiet and relaxing. Room was a little dated in decor but nevertheless lovely, spacious and very clean. Rooms cleaned every day and towels changed as necessary, great. maids always polite and smiling. Pools: In my opinion the main pool is not big enough for the resort in peak season, too many people with large air beds and just too busy. We sat up from the slide pool near our room and it was perfect for us. Towel situation - well I am not going to say a lot in this as I have already made my views know to the hotel, but was dismissed. Food: I have left this until last because for me it spoilt our holiday. All inclusive food is much the same we do AI every year but I am afraid to say I was very disappointed with this 4 Star hotels evening service. Food was basic each night and as long as you liked fish or pork (occasionally we had lamb, twice!!!!!) you would be OK as long as your pork was cooked, my sons was not and when I took it back the chef was only going to cut away the raw part of the meat, I think not. Breakfast was good and lunch was fine. All in all we ate out 10 of our 14 nights. Drinks: fine during the day self serve worked great. Evenings were a different matter all together. Long row of people (at least 10 to 15) on average waiting to be served in the bar only ever saw a maximum of 2-3 people serving, not enough staff to guests in my opinion. Spa: Another shock you have to pay Euros 22 per day (Adult) and Euros 11 per day (Child) to just use the indoor pool something my Son and Husband did on all our other viists to HV included in the price of our holiday. When I questioned this at reception I was told that the Spa is not part of the hotel and runs on its own. I understand that but to charge to use an indoor pool is a tad excessive in my opinion. Overall: Hotel was very busy as you would expect for this time of year but just not enough staff. Sorry I went on but this is just how we found the place as a family.More
DawnH179,
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.
