Holiday Village Tenerife

Absolutely superb. Totally child friendly. Excellent facilities.variety of leisure activities. Friendly, helpful staff. Very clean,up to date rooms, comfortable beds, spacious balcony with gorgeous sea view. Delicious food and drinks constantly available and plentiful. Short walk to the beautiful black sand beach and local shops, lovely resort. We will be booking to return to this hotel again for years to come. Couldn't be any more delighted with our holiday

Family of 6 staying for 2 weeks in 2 rooms. Overall a good stay however some areas that could be improved on. Location - This hotel is a good 40min direct drive from the main areas of Tenerife and there is very little around it. A handful of restaurants and gift shops with a tiny black sand beach at the bottom of a very steep hill. The waves there are vicious so not advised for little ones. Rooms - requested adjoining rooms due to disabilities and were first put in rooms miles apart in block O. These were premium rooms so an upgrade but we needed to be together so we moved a few days later. Premium rooms are lovely, bright fresh decor...nice art and sculptures...soft furnishings etc... everythung fresh and clean. Rooms were huge and directly under the activity pool with easy access by lift. When eventually moved (despite tui and hotel passing the buck continually) we were moved to block K. These rooms weren't ideal...down a set of 7 stairs and very tired looking with brown furniture all scratched and mouldy, holey curtains but we were close together and close to the pool and food. One room had a huge balcony and the other a balcony and patio. Both rooms very spacious and the beds and bathrooms were clean although it took over a week for them to change our sheets which they only did because I complained (There were holes in the sheet so I knew they weren't changed) rooms had a mini fridge inside a desk cupboard which got very hot and every second day between 2 and 4am the fire alarm screamed for 30-90mins with no sign of any staff or anything. Food- you could always find something to eat but there were times the food was raw or lukewarm. Lots of fish based dishes but they followed themes so it was a different theme each night. They also had a kids section which generally had hot dogs, mini burgers, pasta and sandwiches. The meal times were good. Two of our party are super fussy but we always ate. Lunch is served in the venue where they host the a la carte. Beautiful building food ok. Italian was delicious first time and questionable second time but service was friendly and fast. Grill was served family style with big sharing platters of food to share. Activities- around the pool the animation team keep everyone entertained all day. At night there's the kids widget show then live and loud with games, comps and party dances...The evening entertainment after that was questionable but watchable...They also had performers in the piano bar with big comfy couches. The arcade is all chargeable as are the bouncy castle/slide etc that come round on Monday and the trampolines on the 2nd floor....We only used teen club once for the chocolate party which was watching a movie while chocolate was in the room apparently...We never saw the cinema open once and there is no longer a bowling alley despite that being advertised. Mini golf was good although it's super hot down there. The high ropes are great and the staff were brilliant on there. The splash park and soft play weren't used by us but they look decent. Misc- cockroaches are everywhere at night, they swarm all over the restaurant terrace...The lifts all went down as a precaution due to the blackout and we couldn't get anywhere....The laundry was ok although a bit of a track. 5€ a wash and 4€ to dry...2 machines of each that hold 8kg. They dont wash great but better than nothing and you don't need washing powder! The shops are ok, overpriced but that's to be expected. Late check out is 30€ for 3pm 50€ for 5pm...The spa was great but treatments are v expensive. Security wise anyone can enter the hotel as the spa is open to the public and locals can (and do) use the pools and facilities at the weekend so it's much busier. There's not much sound proofing between rooms. We had ww3 happening beside us and it could be heard in our other room also....The air con is good but noisy and smells musty....There are a LOT of cats and some of them are vicious. The pools were clean and well kept....it is salt water but not extremely offensive. It wasnt closed once and there were plenty of loungers. They provide free swim nappies in the towel hut between 10 and 12. We enjoyed our time here but partly because we made the most of it as there are many issues that need resolved. I probably wouldnt return but don't regret going. Most staff we met were very friendly and accommodating.

This was our first time in Tenerife, and on the recommendation of our daughter who stayed at this hotel last March.First impression was very good, We had a private taxi from the airport which was great. We arrived at the hotel and at reception was given all the details that you require about the hotel. On arrival at our room K329 which was on the top floor with the most amazing view over the pool and the sea, also over looking the island La Gomera. Our room was very clean, water in the fridge which was replenished every two days,the room was cleaned every day to a high standard. The buffet for all meals was good, always a very good choice. There was always plenty of space to just sit and read or people watch. Staff were excellent and nothing was to much trouble.If you did not want the noise of the family pool you could always go to the quiet pool near block A and the snack buffet and bar. Entertainment was OK but could have been better. The TUI reps Ellie and Niamh were excellent, they certainly were very helpful.All in all we enjoyed our first time in Tenerife and will certainly go back again.