This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
- Official Rating
- 15Buildings
- 518Rooms
- 15Lifts
- Floors: 2 or 3
The ultimate action-packed holiday
- Aerial Adventure high ropes courses
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Food
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Drink
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Evening entertainment
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
superior suite with limited sea view and balcony or terrace
This superior suite is smart and modern with comfortable furnishings. You'll be able to access Wi-Fi* from your room so you can stay connected - you'll also have a minibar, a TV and bathrobes and slippers for all th family. These suites also feature children's bedding, a highchair, changer, step stool, children's amenities and shampoo, a minibar with a welcome pack of yogurts, juices and snacks, a Playstation® and a special children's gift on arrival.
suite with limited sea view and balcony or terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom. As well as air-conditioning, a TV, bath, shower, bathrobes and slippers are provided.
AT A GLANCE
- Huge pool
- 3 restaurants
- Bowling alley and games arcade
- Free Wi-Fi zones
LOCATION
- Close to the resorts of Playa De La Arena and Puerto Santiago
- 500m to the beach - access via a hill
- 1.5km from Los Gigantes' resort centre
Weather
No weather data available.
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TripAdvisor Traveller Reviews Show more reviews »
Great for family holiday
Transfer time was approx 40 mins from airport Easy Check in and straight to room in F block Two storey apartment with double pull out bed (uncomfortable) and shower room downstairs and twin beds (v hard!) with bathroom upstairs - pretty clean although very cobwebby ceiling ! Balcony to both floors which was great. The buffet restaurant serves a range of different food - everything you could wish for at breakfast from freshly made omlettes and pancakes to fresh fruit, croissants and a full cooked breakfast They also serve lunch and evening meal, two criticisms (being vegetarian) was that the food was sometimes labelled incorrectly - item contained meat but labelled vegetarian and Also the kids buffet always had chips and no veg - would be nice to see kids being given the option of healthier food on their buffet There are two snack bars - one near activity pool - burgers/pasta/chips and other near quiet pool which had pizza/pasta/chips/salad but also a daily BBQ and fresh paella - delicious ! Kids enjoyed the kids club - really well set up and all air conditioned - the kids club staff are fantastic - special thanks to Chelsea Alice and Gav who Made our two feel really welcome ! We also put the children into the swim academy where Ash and Leanne gave our children their first swimming lessons, Ash has a great way about him, really calm and reassuring- brilliant with the kids. At the end of the week they had a certificate presented to them in the evening entertainment and they went up on stage which they loved. There's a soft play area and playground for kids and crazy golf as well as high wires. Evening entertainment was Peppa pig at 7 then Widgets workshop and Live and Loud with Ellie and Ollie - both are fantastic presenters and interact brilliantly with the children - really impressed Quiz type game followed and then nightly entertainment - we were pleasantly surprised with the content of the shows - impressive ! There are so many activities going on through the day with holiday village but also the hotels own staff so there's no time to get bored We visited the beach by the harbour A underwhelming - very small and mostly rocky - the better beach is at playa de las Americas up the coast. We booked a Balinese bed for my husbands birthday - we were told we would be served fruit and champagne twice - it was in fact sparkling Spanish wine but the actual bed was lovely with an amazing view of the sea and with two sun beds and towels provided - a nice treat for 30 euros for the day. Things to be aware of - there is a charge to use the room safe and The wifi constantly drops out but is free to use as guests Overall the hotel offered most things we look for as a family and we really enjoyed our stay. More
mrswoz,
A good holiday .
We went on the 5th Sep for 7 nights, 4 adults 3 children ( 1 , 2 and 3 yrs old ) For the price we paid all inclusive we were all satisfied with this hotel. The rooms are spacious, cleaned every day if you wish. yes the beds are a bit of a pain but you can deal with it . The pull out beds for the kids are absolutely fine. A small selection of drinks in the mini bar topped up every day. Great views over the ocean and neighbouring island off the balcony . The pools are good. The only issue is with people reserving beds at stupid o'clock. This needs addressing !. Regarding sickness, our kids were in the pools all day every day and did not have a problem. Nor did we hear of anyone getting sick. The food is fab, loads of choice. Fresh cooked chicken and fish paellaand kebabs at the BBQ every day. The buffet restaurant is good with different food most nights . This hotel is set up for kids . Great entertainment for the kids , lots to keep them busy. If you are kid free and want a relaxing quiet holiday ... Don't go here. If you want absolute luxury ... Don't go here. I don't think I could do two weeks here but a week was fab. You get what you pay for. We had a great week . More
Goaty86,
Good time had by all
Lovely resort but hard beds very steep walk down to black sand beach. Looked like gritty mud to be honest and very steep drop when in sea. Some local shops here for those holiday souvenirs. Did walk back up but it is steep. Taxi needed to go anywhere else. Hubby walked down to Marina and back and nye on killed his legs for two days and he can usually walk miles so definitely get taxi back. Designer shops were there too. Fee â¬35 required for safe in room. Also for beach towels â¬15 refundable. All unnecessary personally. Be prepared to ask for drinks at meals as no top ups offered nor was tea or coffee available at evening meal but was available after at self serve bar. Entertainment was very good and seemed plenty going on for children especially over age 4 not that we could use that as our little fellow is only two. He only wanted the pool and was happy to gig around at front of outdoor stage area. Overall very clean plenty of sun beds don't know why people bother to reserve but I guess we were out of season.More
debs2009Norfolk,
its ok but there are better places. Beds are awful
we've just returned from 2 weeks at the first choice holiday village. we had a good time but wont be going back. there are better places for similar money, other holiday villages for instance. the main issues: 1) the beds are terrible. uncomfortable and hard, and every room has twin beds ....with wheels. we asked to be moved but were told that there isnt a single double bed in the place. there is no way of attaching them together and they make the beds up as singles, no double sheets so you cant even pretend that you are in the same bed as your significant other. there are wheel brakes (as we found after a few days.... if you dont put them on you will immediately drift apart. we propped the beds together on either side with our suitcases for the first few days ) but they still move apart if you engage in any kind of, err, activity in the beds. the maids will undo the wheel brakes every day to make up the single beds so if you forget and put your toddler on the bed he can quite easily fall through the middle onto the tiles, as nearly happened to our 8 month old. so you wont get much decent rest and you wont be able to cuddle without ruining your back, or do anything else for that matter without careful (family??) planning in the room we had there was a double pull out bed in the lounge but the mattress was even worse than the twins. unless you weigh 15 kilos or less you will feel every spring. the other families we spoke too all had the same experience. 2) the smoke alarms in the bedroom have twin red flashing leds. leds flash every 3 seconds. all day and all night. maybe this is some kind of regulation but its very annoying. 3) there is a smell of sewage at 3 or 4 places around the pools. 4) the food at the secondary restaurants is terrible (the grill and the restaurant by the spa). the main restaurant on the second floor is on average very good, with some misses but mostly hits. dont go for lunch at the secondary restaurants, its just limp deep fried reheated frozen carb crap, although the grill, if you get there at the right time does some nice chicken or burgers. goto the main restaurant for lunch if you can. however, just before we left there was a notice to say that the main restaurant was no longer doing lunch as of the 14th sep, hopefully they will put the food that they served there into the secondary restaurants. 5) there are lots of things there that your kids will want to spend money on. trampoline is 3.5 euros for 10 mins. electric train is 2 euros a go. pool tables are 2 euros a go. there is the usual assortment of games machines, but most dont work properly (toy grabbers) or eat your money (air hockey tables in particular) and they just leave them on instead of putting an out of order sign on them or turning them off. pool tables quite often dont have all the balls or eat the white. 6) the free a la carte restaurantas are not worth bothering with. you will get one visit per week to either the italian or the grill. personally i would just go the main restaurant. food is cooked better and theres more choice. plus there are some items that are surcharged - 8.5 euros for the big burger at the grill. we didnt go to the Italian as the meal we had at the grill wasnt great. 7) air con. ours was ok, but 2 of the other families that we spent some time with said that theirs smelt musty. one of the guys from those families was an air con engineer....he went poking around in the loft space and was appalled at what he saw. he took a picture of it to show us...lots of mold on the condensing trays and filters. he said that it probably hadnt been serviced in a year or so and that that was what the musty smell was and that it wasnt hygenic. there are good things about the place, the staff are very friendly and the entertainment team are great and the shows were pretty good. usual mini disco for the toddlers etc was great. creche was very good,. the pools are slightly salty and very warm, which is nice. the spa is definitely worth a visit, you'll get a free voucher but you have to use it in the first 2 days...make sure you do. you can also go to the spa during happy hours for 11 euros per adult, which is a bargain. however, this is the first time we have been away when we were actually looking forward to coming home, and so i would look elsewhere to spend your hard earned money.More
Kevin289, 227124
An honest review
Rooms We had 2 single beds pushed together which is fine a lot of hotels do this! Only problem the beds were on wheels which just made it a nightmare for when my 2 year old wanted to come play on the bed! The beds would just separate! The room we have was very big , living room bedroom and bathroom, although dated 2 TVs which kept the little one happy in the morning. Food I can usually eat anything but here I couldn't! I found it not very English and hated the thought of walking in the buffet everyday and wondering what I'd have to eat! The food also was never piping hot and on several occasions food was warm to cold this being the reason i would never return here The kids Buffett is a little area of chips, beans , either nuggets , fish fingers or burgers! And as kids can help themselves the chip were always mashed up and broken. The snack bar was awful! Again chips, hotdogs , yogurts but again edible but not enjoyable. Pools were big and clean ! I did notice the smell people have said on other reviews but it didn't bother us and found it more by the loud pool anyway! The pools were really cold but once the sun was out I noticed they were bearable from about 2pm onwards! Hotel was spotless , rooms cleaned daily You have to pay 15 euros each for a towel and 2.50 a day for the safe. I wouldn't return because of the food being warm and cold! I was ill on the last night being sick for 7 hours! Can't say if it was the hotel food or a bug I caught but I wouldn't go back ! I'm 30, went with my husband and 2 year old, so not an old couple that like to moan just being honest! More
504201Beachlover, 504201
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.
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