Marieta Hotel

Firstly with the arrival, we could of expected a nice warm welcoming, however all we got was “name please” we didn't get asked if we would like an upgrade as you would expect from a four star rated hotel and We also wasn't asked for the confirmation of out room choice. We also was quite surprised that when we paid for half board, dinner was included but we could jot enter the restaurant as it had clothing regulations such as ‘men are to wear trousers for dinner” me and m partner thought that was very far fetched seeing as we are on holiday in a relatively hot destination to which shorts are the best being worn. I have never been to a hotel where this was a rule that was took seriously. Also when we tried to sleep it was not to out best of comfort as the pillows were too soft and when asked the reception if we could be supplied with extras the simply just responded with the word “NO!” Even when we asked for some ice we got told that the machines have been switched off therefore could not get any, grated this was after midnight, however as expected from a 4 star ice should be on tap. Secondly every time we went to the rooftop bar guest had been queuing for sometime to make an order and so did we, all because there was only one member of staff each tome serving drinks and also making the bar snacks making the experience far from average. And last but not least on the departure, as we turned up with our suitcases to checkout, we got a glare from the receptionist as if tho he hadn't a clue of when we came to check out when we he watched us walk from the lift to the desk. He never greeted us in a polite manner and asked how our stay was, in-fact he didn't even bother to ask us anything to which my partner needed to prompt hi with can we check out please to the response we only got was “room number?” He didn't offer to take our suitcases to he kept locked up until out departure that evening as he told us to take them behind the desk ourselves and into the luggage room provided. We didn't even get som sort of ticket or security slip of some sort meaning anyone could of gone in there and taken any luggage which i see as redeemed unacceptable. The hotel it self was clean and tastefully styled with great potential of being a great four star hotel, however the service we was given was a mediocre 2 star service to say the least. Staff was rude and unpleasant to which we thought we could not approach f to make any form of enquiry. To this being it had is leaving with a bitter taste and an unpleasant stay to which i will not recommend to anyone wanting to visit. We paid for what was supposed to be four star and i think it was too over priced for what the service we received!

Just come back from our 2nd visit here and again very pleased. The rooms are clean and modern and kept immaculate. We had booked a a roadside room and wrote to ask for a room on floor 4. We did not get that but Laura very kindly get us a sea view room on the 3rd floor. The food was a bit varied and if anything not as good as when we stayed in December. The roof top sun deck and bar is our favourite place, very relaxing. The only thing which lets the hotel down a bit is the entertainment. Sorry but putting on a saxophonist and Bingo as entertainment is a bit poor.

We stayed here for a week in September, the hotel itself the way it is presented and how clean it is, is amazing! The pool gets cleaned every morning by a machine too. We stayed in room 401 which is an end room so we we’re facing the front of the hotel and had a side to our balcony too which faced round to the pool and you could see out to the sea, it was lovely to sit out of a morning and watch the sunrise. Our room was spacious and just what we needed. We stayed all inclusive here, the breakfast was lovely always something to eat, lunch in the restaurant was a no go for us so we ate from the snack bar on the roof top, beautiful view up there, we only ate tea twice in the week we were there, we ate out at local restaurants the rest of the time because we didn’t fancy anything. The soft drinks were actually Pepsi and 7Up which was a plus. The pool was lovely to swim in and the pools upstairs were nice to just chill in. The staff all made an effort and were very polite, the English of some of the staff is brilliant! We can’t comment on the live entertainment as we went out to local Irish bars. All in all we had a lovely time staying here, would definitely recommend, a very well kept hotel!