This hotel has a great pool scene and you’re on a gorgeous white-sand beach.
This place is on a wide, white-sand beach. And it’s just a 5-minute drive from the centre of lively Playa del Carmen. As for the pools, there’s a couple to choose from including an adults-only one.
The grounds are full of wildlife – howler monkeys and peacocks wander freely, and there’s even a natural pond with flamingos. Come dinnertime, the 5 à la cartes include a Mexican and Italian place.
TripAdvisor Traveller Rating
Based On 6700 reviews
- Official Rating
- Buildings: 10 on Tucan side and 10 on Quetzal side
- Rooms: 350 in the Tucan and 350 in the Quetzal
All Inclusive - Here's what you get
All meals. Snacks. 3 visits a week to the à la carte restaurants. Room service 11.00-23.00. Late night snacks 23.00-04.00.
Local and imported alcoholic and non-alcoholic drinks. Minibar in room.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Outdoor activity pool
With activities like aqua aerobics, water polo and volleyball.
Mediterranean à la carte restaurant
This indoor restaurant offers a selection of tropical fish and meat dishes. Reservations required.
On a daily basis. Tournaments on Mondays, Thursdays and Saturdays.
Rooms ► View all
Double Room with Balcony or Terrace
Double rooms are bright and colourful with matching soft furnishings. They come with a king-size bed or 2 double beds and the balcony or terrace is furnished with a small table and chairs.
TripAdvisor Reviews Show more reviews »
Great November trip to Iberostar!!
My wife and I visited the Iberostar Tucan Nov 1-8, 2017. Our 6th time to the Mayan Riviera, but first to this resort. We took a BestDay shuttle from the airport (about 60 minutes), comfortable with AC. Check in was easy and quick, and we stayed in a 3rd floor room in building 14. Being close to the theatre and the neighbouring resort, we could always hear noise until about 11:30, but it didn't really bother us. We had the howler monkeys in the trees outside our balcony every morning, and the loud grunting that they make did wake us up. I think most people in the resort hear it though, so it probably wasn't too much different no matter which room you had. They came up on our balcony a few times. Old ones, young ones and mothers with baby monkeys on their back. We would watch them through the glass door. They look friendly and cute enough, but I wouldn't go out there with them. There are peacocks, cats, and other critters running all over the resort, but they are all very relaxed and used to people being around. We spent most of our days at the beach. There were alot of people on the beach, but there are always some open chairs to find through the day. Ocean was beautiful, although a little rough. Great for boogie boarding, not so much for floating on a tube. You can do long walks along the beach, all the way to Playa del Carmen (30 min) if you wish. Buffets were good. I have been to better ones in other resorts in the Mayan Riviera, but the food wasn't bad. I think they could be laid out better. It always seemed like you were reaching over food to get something. Hence, there was alot of food with pieces of other dishes mixed in. The lunch buffet at the beach always seemed to have a few people that liked to come in and eat without a shirt or shoes on. They should know better, but it would be nice if the staff would enforce those rules a little better. We did 4 a la carte meals, and they were all equally good. Again, I have had better at other resorts, but these certainly weren't lacking. Food and ambiance were generally quite good. We saw a few of the evening shows and they were good. The magician was entertaining, as was the rock show. Overall, I would recommend this resort if you are looking for something that is not too big, clean, comfortable and has a great beach and pool. You will always find something good to eat or drink, and the trails and paths through the resort are very enjoyable to walk. Definitely a thumbs up!More
Great time for family
Our family just returned from 10 day stay at the Iberostar Tucan, great entertainment and beach. Paula at kids club was fantastic with our grandson, he kept asking to go to the kids club because he had so much fun!More
Sherri J, 181781
Awesome beach, location and grounds. Average stay.
Couple in our 50's. 9th visit to the Riviera Maya. We liked it here, we liked the layout and tropical lush grounds. Beautiful scenery and animals wandering the grounds, some free to roam and a few captive. Rooms where standard really no suprises with building 18 great location and proximity to lobby, somewhat long to walk to the beach. Had longer walks at mega resorts that's for sure. This resort is fairly compact compared to what we are used to in Barcelo's & Palladium's. Grounds are superb. No doubt about it many work hard to maintain this beauty. Very clean and well maintained, we had a flood in bathroom, it was addressed but not without some pressure as "it would be fixed right away.....oh yes it was fixed, but nope,....ok yes, yes it will be fixed right away.......wait wait wait...stuck in room. Fixed finally. Great Beach, some gentle waves fun to play in, very sandy, no need for water shoes. Enjoyed people watching and activity watching. Nothing really to see snorkeling so we didn't bother. Fabulous beach waiter service, best beach service yet. This pulls up the food and drink rating for me past average as I have a bad knee and walking in the sand can be risky. Towel game was rampant. Uggg, I hate that. Food was average....to boring. We managed. Husband had tummy issues a day or two. Nice to have ice cream on the beach. All was ok, decent selection just not great...just fair. Service at all locations was very good. Resort's location was great, 5 minute walk to shopping, 10 minutes ride to Playa del Carmen in taxi. Comfortable and very safe area in Playacar. Xcaret is 10 minutes away. Absolutely LOVED the night show. Fabulous, reworked and should not be excluded. Pool was lively, very very clean, lots of lush foliage and usually could find a chair. Towel game rampant here awsell. Nice zero entry spots, some areas where to deep for me, I am 5' 6" and could only manage on tiptoes. Good kids areas though. Nice to see the pool bar in a cozy private location, enjoyed a stop here, but that's really not our thing. Excellent service here around the pool as well. The gals are very friendly patient and efficient. We liked it here, I could see with a younger crowd nights might be boring but Playa del Carmen nightlife is a short taxi ride away. For us it was a three star, with the lush tropical grounds and service around the beach and pool pulling it up to a 4*. Only the flood issues was a little annoying. Don't sweat the small stuff, just go and have fun.More
Really enjoying our visit to Iberostar Tucan!! The kids club are excellent and our daughter absolutely loves spending her day with the girls there!! Entertainment staff are brilliant, activities all day and the shows at night are fantastic too!! Thinking about booking our next holiday already and we’ve not even left yet. More
I just come back from one of the most beautiful resort. First time on iberostar hotel but definitely not the last. The place is absolutely fantastic with waterfalls a lot of plants and the jungle with beautiful animals. The beach with white sand and warm water. The pool is huge and clean and it's one for the kids as well. There are lifeguard all the time so you are safe. The lounge chairs are plenty and you can order drinks from the servers who come around very often. If you want you can eat at the beach as well there is a buffet near. There is entertainment all the time starting in the morning with the game at the beach and pool and finishing with the night shows. The animation team there are just great doing everything possible to make your vacation unforgettable. All the staff are doing everything possible to resolve your problems so if you are a person which like to make complaint here you go you find the perfect place,all your problems will be sorted. Almost to forget the food which is very important. It is food for all tastes. If you don't want to go to the buffet you can book for the other a la carte restaurant's which is all inclusive. There is mexican restaurant, Japanese, Mediterranean, Italian. There is one buffet wich is open till 4am in the morning and if is still not enough you have room service all inclusive as well. The fridge in the room is always full they make refill each morning. About the drinks just enjoy with a lot of cocktails and tequila there are plenty on the menu and for the people which they like just to complaint I suggest them just to stay at home or to find another hotelMore
camelia e, 1041932
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