Grand Hotel Poltu Quatu

The place looks nice from the outside but do not be fooled - the staff is untrained, there is zero customer service, it is full of aspirational white trash people and scams....The first red flag was that the hotel never responded to our email inquiries prior to arrival - we sent multiple emails to enquire about the COVID situation, restaurant reservations, a car rental - and got radio silence in return.. MAJOR red flag. On arrival, we were informed that there was no dinner spots for two at ALL for the next week around the hotel.....Then outside of the hotel lobby was a mess - various cars stopped at a standstill, some guy in a car started honking uncontrollably at another car in front of him is blocking the way... hotel staff completely disorganised, just congregating around, looking at the mayhem. Then we finally manage to secure a car rental from the amateurish car rental desk inside - run by a local thug who counts cash in the lobby of the hotel ....at the desk works an untrained woman who looks like she works a waitress job as a second shift... In front of the desk is some pompous billboard showing private jets, Ferraris and yachts for rent on a glossy brochure full of grammatical errors - such a joke! The prices were exorbitant €230 per day for a Smart, would take 40 min every time we would want to go out to get the car out of the parking; stressed, sweaty valleys running around like headless chicken... the car was parked in front of the hotel, where the keys were....

We flew into Olbia, rented a car and drove to the resort. Valet or self-park available. Inviting and large reception area where we were warmly received and escorted to our room with a brief tour of the property. Our room was large and very roomy with a large terrace. Clean and very comfortable. Bountiful offerings at breakfast, full house, never had to wait for a table, overlooking the harbor. The pool is immaculate and quiet and offers food and drink. Grab a voucher at the reception desk in the morning to whichever beach they offer that day and drive to the beach or take the shuttle van they offer. The voucher is good for chairs, towels, umbrella. We went to Liscia Ruja beaches each day. The beaches have several options for eat-in lunch venues. Drive to Phi Beach for an unforgettable sunset experience or Porto Cervo for dinner and a stroll. One evening we drove to a local restaurant La Briciola Ristorante Pizzeria for an amazing dinner. Best dinner option was along the harbor of this hotel! There are at least 10 options. At night it is a very lively scene. The harbor is very active, maybe 100 docked boats. Very friendly and available staff.

We went at the end of the season, in September, and the hotel was quiet and the locality almost deserted. No issues with the hotel facilities, and service was more than good. Their buffet breakfast, at tables overlooking the marina, is probably the best hotel breakfast experience we have had. A great choice for every taste. We tried the restaurant for dinner once, and did not eat much as the prices were frightening. If staying here, one probably needs a car, as it is an isolated spot, though the hotel runs shuttle services to two nice beaches, where "club" facilities are provided.