Salgados Palm Village

The standard of accommodation was good cleanliness and design of the hotel was good however the staff were not friendly and lacked customer service which was a shame. Just no simple Hellos and no small talk even towards children. I was let down with the use of plastic cups, polysterine bowls for breakfast, plastic cutlery, paper cup for tea and coffee. All a huge impact on the environment which I feel first choice should be on top of being a UK based company. The amount of waste was terrible and a huge concern and let down. We felt that first choice offered no service of any use it was a case of being picked up dropped off and left to own device's. Despite making requests for a cot and quiet room and the fact it was our anniversary none were met. I didn't let it ruin the holiday as we had a wonderful time but I do think the customer service needs to improve hugely.

Ok, so it’s hard to review this hotel as it’s not somewhere we would normally stay. It was booked to escape the UK weather and get some sun. Booked a last minute all inclusive TUI holiday a few days before arrival for a little over £500 each. That’s £70 ish per day including flights, transfers and food/drink. You can’t go wrong! Awful two hour transfer from the hotel, Salgados was the last stop on the transfer route. Luckily our room (2 bed deluxe suite with pool view) was ready upon arrival. Took some time to actually find it (5202) as each block is divided into three so each lift serves only 6 apartments so we were up and down three elevators a walking around before we realised. Room was huge. Two bedrooms, two bathrooms, large lounge area and huge balcony. Clean and tidy, but sparse. No coffee or milk in the room. The food was pretty basic and very limited but fine. Drinks were great for local beer basic cocktails and spirits. Major down side is the lack of service around the pool and in the restaurants. Generally only one guy at the bar (who was great) so long queues most of the time. My major issue is the use of disposable plastic glasses, spoons and straws, paper cups and polystyrene bowls. It can’t be economical and is awful for the environment. Not a single metal tea spoon or ceramic bowl or mug is available! Lovely pool areas with plenty of sun beds. Well kept grounds and friendly staff. If you do visit, please do complain about the plastic, polystyrene and paper cups and glasses etc. We all know how damaging they are to the environment. We were surprised at how many places you could walk to from the hotel for food and drink. We saw bits of the entertainment, which was pretty bad! The main reason we didn’t sit at the ‘bar’ is the design and layout. It’s out of the way and feels isolated with very little atmosphere.