Bahia Principe Luxury Sian Ka'an

We stayed at Bahia Principe Sian Kan México in March 2020!! We enjoyed our stay it was a beautiful spot. Although when we got there I tried to activate my safe with my own password. It did not work. I called the front desk and told them my safe would not work. They said they would send a butler to help me fix it. Eventually someone came to the room to help me. He was not the butler so that made me feel automatically strange. So the gentleman went ahead and put his little machine on my safe and told me to change my password. I did not feel good about this and he acted like he wasn’t watching me put my new password in and he turned around. Then he proceeded to stick his little machine back into the safe. He didn’t know it but I looked over his shoulder at his little machine and it showed my pin number on it and he could see it. I told the gentleman I want to change my password again as I knew he seen it and I should be the only one that sees it. He said I don’t know your number and I said yeah you do!!!!! He then proceeded to act like he didn’t understand English. I asked to speak to his manager, he dial the number and passed me the phone! That person hung up on me!!!He left and I never got to change my number. We saw our butler the next day and told him the story and he said that should be OK. Needless to say I did not feel safe knowing that somebody else knew my pin number for my safe in my room. I guess I was correct as yesterday I was on my online banking and a purchase has been made that I did not make.I just called my bank and they told me it was a purchase from Mexico!!!!! Not once did I use my debit card in Mexico I kept it in my saved the whole time. People when you were away and you’re safe doesn’t work when you go in the room, And they send somebody to help fix it believe me these people know your pin number to your safe and will steal your money and your credit card numbers and use them later!!! I did not feel right and I knew this boy was stealing from me!!! I went to the desk and told them my specific suspicions About what happened in my room that day, I told the butler also what had happened!! Nobody help me. I’m so disappointed to think that all these people are in it together, and I wouldn’t doubt it. This has made me rethink what else has these people stole from us that we don’t know about!!! Bahia Principe!! These are your staff !!! Do something about it!!

We visited March 9-14th. The drive from Cancun Airport to Sian Ka'an is roughly 1hr and 30mins. We were greeted with warm hand towels and champagne before we even checked in. The workers that greeted us were so welcoming we felt like family right away. My room was beautiful, Comfortable bedding, CLEAN, fast wi-fi, large shower, refrigerator is complimentary stocked each morning. Room food service 24 hours a delight! The resort itself is nestled in a forestry setting, beautiful palm trees, different plants and trees are everywhere. I saw hot tubs a few feet away from guests room door, for those who reserved rooms on the bottom floors. Seems very romantic! So this resort says "Couples" BUT... if your are bet. 25-45, and like a loud, busy, hyper, crazy music, young people atmosphere you may not like it so much. Unless you can adapt easily. This resort has lots of OLDER folks, no pun intended. It's extremely relaxed, If you love peace and quiet this is the place for you. I believe they only have 100 rooms, 2 pools and is the smaller of the resorts on the property, I saw a lot of people complaining about Sian Ka'an having no beach. It does not have a beach in the back BUT you do have access to the Resort beach ! All you have to do is jump on one of the buggy (golf looking) cart OR walk up to the lobby the buggy takes you to Akumal another property on the resort, where the beach is wide open to you. The drive to Akumal beach from Sian Ka'an is about 10 mins. You never leave the resort to get to the beach... It also has it's own road, built over the local road that gets you to and from the other hotels which you have access to. Driving through each property is so beautiful you get to see the other hotels, Like Coba, Tulum and of course Akumal. The beach is CLEAN and beautiful. They have music, lots of different activities and shows. dancing, exercise in the water, lots of fun stuff. You also have access to Akumal's pools, beautiful. You can have lunch and head back to the beach or pools. Sian K'aan does have nightly music and entertainment out by the lobby. It is really nice and everyone seems to enjoy the festivities each evening. The buffet restaurant has endless choices of everything. Food is delicious. Buffet is open for breakfast, lunch and dinner. If you miss breakfast or lunch you can visit the "Snack Bar" which is another buffet type restaurant, endless choices for everyone, even for my vegans, gluten free, vegetarians peoples etc. Sian Ka'an got y'all covered. It is definitely a 5 Star hotel in my opinion. Proper service from each and every single staff!