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    El Dorado Casitas Royale by Karisma

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 6767 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The plush surrounds of the El Dorado Casitas Royale adults-only resort make for the ultimate romantic escape.

    The El Dorado Casitas Royale was designed for couples. It’s right on secluded beach, which makes it feel really private. And thanks to the 24-hour Gourmet All Inclusive set up here, you can tuck into speciality dishes at the à la carte eateries every night of the week.

    You don’t get a room here, you get a casita – a home away from home that comes with a roofless outdoor experience shower, a pillow menu, and a Jacuzzi®. They're perfumed with aromatherapy sprays that add to the spa-like feel, too.

    • Rooms: 205
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • On the beach
    • 15 pools
    • Adults only
    • Perfect for your wedding day

    Location

    • Set in acres of tropical jungle
    • Within easy driving distance of Puerto Morelos and Playa del Carmen
    • Playacar Golf Club is also a short drive away
    • View Location

    Premier Holidays

    Swish hotels all over the world

    • Stylish 4 and 5-star hotels
    • Highly rated by you
    • 20kg luggage allowance on TUI flights
    • Handpicked for families and adults

    Find out more about Premier Holidays »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Gourmet 24-hour All Inclusive comes as standard with unlimited à la carte dining for all meals including gourmet cuisine with preferential reservations over El Dorado Royale guests. 24-hour room service. Unlimited national and selected international alcoholic and non-alcoholic drinks including beer, wines, spirits, cocktails, juices and soft drinks 08.00-02.00. Beach and pool butler service. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 14 outdoor pools

      This place has got watery fun covered, with 14 pools to pick from there's tonnes of space to grab a sunbed and chillout. And there's no need to leave your sunbed for a drink with butler service at the poolside.

    • Jojo's Caribbean seaside grill

      Enjoy the ocean breeze as you tuck in to fresh seafood.

    • 11 swim-up bars

      Make the most of the swim-up bars and spend your days chilling out in the pool with your favourite drink. These facilities are shared with the El Dorado Royale.

    Rooms

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    • Suite with Private Infinity Pool, Balcony and Whirlpool Bath

      These suites are on the second floor of a two-storey building and have a balcony with a private infinity pool. They also have an indoor whirlpool bath, a bathroom with double sinks, a glass-enclosed shower and an 'Aguas del Amor' outdoor shower. On top of this, you'll have a king-size bed, Wi-Fi, air-conditioning, a minibar, bathrobes and slippers.

    • Swim-up Suite with Terrace and Whirlpool Bath

      These suites give you private access to the resort's lazy river that connects to the main pool and swim-up bar. They have an indoor whirlpool bath, a bathroom with double sinks, a glass-enclosed shower and an 'Aguas del Amor' outdoor shower. They also include a king-size bed, Wi-Fi, air-conditioning, a minibar, bathrobes and slippers.

    Great resort and Great service
    11 Jun , 2019 papahoach
    First trip to an all-inclusive resort and first trip to Mexico. My wife and I are very simple people who don't have a lot of money to spend on travel, so when we vacation in the US, we do so on a budget. To us, this was very upscale and everything was amazing. We stayed in the casitas 26 section on the second floor May 26th - June 2. The room was very nice and the fridge was stocked with drinks and snacks. They came by every day to stock up our fridge and water. I did by a case of beer at the airport when we arrived just to make sure I didn't run out. I used the outside shower twice which was refreshing, too hot to sit on the outside patio, but it looked nice. A/C worked great and they have several movie channels -- although they didn't have a channel that told you what was on and when. We got room service several times and it was delicious. We went to almost all the restaurants while we were there and never had a bad meal. All the staff at the restaurants were amazing and very friendly. Our pool bartender, Jonathan, was the best!! I would tip a few dollars for my meals and a couple bucks here and there for my drinks. I read the TripAdvisor reviews for weeks prior to us going so I was prepared for what others said were issues they had with this resort. I knew about the seaweed, the concierges trying to sell you the memberships, the sugary drink mix, the small portions, the golf carts and walking, the lack of stocking of your room fridge, and the 45min wait for room service, along with all the other negative things people have written about the resort. My wife and I like to look at the ocean not swim in it. We never visited the concierges desk, we didn't get drinks with the sugary mix, we got an appetizer and two main entrees when we were hungry, we don't mind walking (it's not that far), I bought a case of beer at the airport when I arrived, I ordered room service and expected a 45 min wait (this only happened one time out of the five times we ordered room service) For us it was the perfect trip at an amazing price. We will be back as long as we can get the same deal at the Casitas that we got this year. There are three resorts connected. The Casitas is the best area. The Royal has a large pool that everyone shares and the Generations is the family resort.. again, large pool that everyone shares. I can see how it would be hard to get a pool lounger or canopy bed in these areas. But the Casitas are more exclusive and less people, so we never had a problem getting a lounge seat or bed. There was usually 3-10 people at our pool. I guess Casitas residents can visit all three properties but the others can only stay within their resort.
    Nice hotel but some aspects let it down !!
    11 Jun , 2019 s c, 190807
    Spent 2 weeks here 7th-21st May 2019. First time in Mexico.Stayed in the Casitas section of the hotel numbers starting with 25**. On arrival skipped main reception and were whisked off to the Casitas reception. Very welcoming and quick. Thanks Veronica.Rooms clean and spacious. At the casitas you have the sole use of the pool,pool bar and sun beds, thats why you pay a bit more or so you think !! Guests staying in the El Dorado section of the hotel seem to 'migrate' to the Casitas section and start using the facilities you paid extra for! or so you think!! Dont accept it, tell someone....we did on several occasions and bang the 'migrators' were gone thanks to Juan the bar man, Veronica and the pool butler. Karisma put signage up ! Restaurants and food was good with a varied selection. bit of a food 'monster' a la carte doesnt 'float my boat'. Seemingly there is a new restaurant and beverage Manager tightening the purse strings on the budget as noticeably some of the restaurants were not open as frequently as expected. The location of the hotel is about half way between Cancun & Playa del Carmen,ok if you dont want to see these places. Grounds beautifully manicured.Staff excellent and always smiling. The biggest disappointment was the beach & sea.......TUI re-structure your advertising for this place......very few people used the beach. Being a scuba diver & snorkeler even i could not or was not allowed to enter the sea..... SEAWEED. Tons of the stuff. They are trying to sort it but hopefully my pictures will tell the story. If you are a scuba diver please read my positive review for Buceo Xtabay dive centre and be warned about the hotel dive centre (really a recption kiosk) thats all i am saying !!! Would I return...... probably Yes. I did enjoy it .
    Holidays
    10 Jun , 2019 ken s, 187069
    Had a great big welcome from little haxby and had lots of fun doing the aqua aerobics enjoyed the entertainment teams shows. Little haxby was a really big hit. She is very friendly, and works really hard at making her English as good as it can be and has been lots of fun
    Cynthia Martinez
    10 Jun , 2019 Meny V
    She was excellent definitely would recommend coming to generations Rivera maya she's always smiling and a wonderful person if everyone is like her you will have a awesome experience coming to Riviera maya
    Relaxing Trip with Amazing Service
    11 Jun , 2019 dfunk1987
    I visited from June 5th-9th with some friends and we stayed in the 3200 section of Casitas. From the moment we stepped onto the resort we were treated w/ amazing service and genuine kindness/politeness that I have not experienced at any other resort. I've only been gone 48 hours and I'm already counting the days until I return with my family over the holidays. Although everyone was extremely friendly and accommodating, there were a few individuals who went above and beyond to make our stay special: Our butlers Alexis & Kat made sure we had everything we needed from towels to making sure we had shuttles to pick us up for activities/transportation to the airport. If/when I return I would request them to be our butlers again in a heartbeat. Our concierge Maria Jose would make rounds a few times a day just to see how everything was going and was genuinely nice to talk to on a personal level that went beyond her duties as a concierge. Our pool bartender Cesar Rodriguez was OUTSTANDING! I wish he tended bar at my local pub. If we were anywhere near the pool area Cesar made sure we had a cold drink in our hands. He seemed to be everywhere at once while somehow being able to keep conversations with the people seated at the actual pool bar. I wouldn't be surprised if he had a twin helping him. His bar back Tony was also great. Although the positive experiences outweighed them immensely, there were a few negative experiences in the trip that I think were more indicative of us being unlucky than of poor service. With so many people expecting an amazing stay, there are bound to be some snags. They included: It took almost 2 hours after we got our room to get our bags. I think it was a busy time but we were unable to change clothes or leave the room until the bags arrived. Despite paying for the Fuentes wine pairing when we checked in, we were told we didn't pay when we got to the restaurant and had to sign for the pairing again. This led to being charged twice for 1 service. I was told the charges were removed but they were still on my check out receipt. Once I pointed this out at check out, they were removed quickly. We were charged for an extra bottle of wine we never bought at dinner. I didn't notice until I got home but I think a tablet with digital record of additional purchases may be better than the handwritten tickets that are currently used. People can have illegible handwriting and we probably signed (a few bottles of wine deep) without carefully reading the ticket. Aside from those minor inconveniences we had an amazing vacation and I can't wait to return over the holidays! Thank you to El Dorado & a special thank you to the individuals I mentioned above!
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally