El Dorado Casitas Royale by Karisma

this is real paradise , the rooms are beautiful, the food its amazing, my favortite restaurant was D ITALIA at dorado royale ! you must try. special thanks to my butler , they were beyond! yu have to request them, adriana and enrique, great team. cant wait to see you again!

We have just returned from 2 weeks holiday staying at the Cassistas, and had another terrific holiday. Special mentions to the wonderful Alejandro at breakfast service in Cocotal, and the staff at Lomas travel who were so very helpful during our stay. We had a great holiday and can't wait to return again, but we did have some issues in respect of the restaurants, which we hope can be looked into. The electronic restaurant guide is a great addition, but there were some confusion in the information provided in it. For instance it did not show La isla was closed at night, or show its lunchtime menu at all. If you clicked on La Isla's menu, it brought up a menu for another restaurant. Another anomaly on the system was the Kampia electronic menu only showed the lunchtime menu although it stated it was the dinner menu. We booked the restaurant, and on arrival were told there was an additional menu for the evening. The room service menu and hotel booklet also had some confusion in the information provided. The breakfast menu in the booklet was offering more options than the breakfast room service card, so it was not clear what we could or could not order. The booklet also stated there was a lunchtime restaurant at section 31 of casitas but there wasn’t one. Regarding the service in the restaurants, some were excellent, but others not so. We had excellent service in Santa Fe, Jo Jo's and Coctotal. However, the service was very slow in Kampai, and we had to wait 40 minutes for our first course and a further 45 minutes for our main course. The waiter warned us to be careful as our plates were hot, but they were lukewarm at best. We were surprised that when we asked for wine in some of the restaurants, we were only offered red or white wine as they had no rose.We did use the restaurants at Generations and found the service there a lot better. Also there was no mint available for Mohijito's for several days All in all we did have a great holiday, but hope the above can be addressed, as this would add to the enjoyment of this wonderful hotel.

My wife and I just returned from the El Dorado Casitas Royale and had another wonderful experience at this resort. We stayed in the Casitas section 31, room 3138 from April 13, 2019 to April 20, 2019. This was our fifth trip back in four years. As Exotic Travelers members, we have a bunch of resort options but continue to come back to the Casitas because we love it so much. Our suite was so comfortable and the staff is so accommodating. Our personal butlers, Claudio and Karen, are simply two of the finest people that we have had the experience of working with. When I needed distilled water for my CPAP machine, Claudio went to Playa del Carmen and picked it up for me since they did not have any on the property. My wife broke her glasses and needed some super glue to fix them so Karen went and bought her some off property and brought it back. They are helpful with every aspect of your stay and their can do attitude is what brings us back each year. They are both so personable and knowledgeable about the property. After five visits, we have gotten to know them well and coming back to the Casitas is like visiting old friends. The butler staff is the main reason that we love this property so much and as such, we haven't considered going elsewhere. The rest of the staff is also top notch. A special shout out to Piet Coenders the Head Sommelier at the El Dorado Resort. Piet came to our room to provide wine recommendations for our in room dinner and we were blown away with the wines that he recommended. He is also the master of ceremonies at Fuentes Dinner Theater and handles the wine pairings for the Fuentes events. We attended two dinners at Fuentes and the wine and food were amazing. I would also like to recognize Vicky Santiago, the chef from "32". Vicky was our chef selection for our in room dinner. This was the second time that Vicky cooked for us and once again she hit it out of the park. We also visited Vicky at the Cocina 32 lunch spot in the Casita section 32 for two amazing lunches of fresh seafood. Our concierge, Francisco Torres was very helpful with our pre-checkin, meal planning and other reservations. We also found out that he is a fellow Game of Thrones fan! The food that we had was excellent, especially D' Italia Casitas which is our favorite restaurant (next to Fuentes of course). The property is immaculately maintained and the huge grounds staff seem to work 24 hours a day to keep it in such great shape. All of the staff is extremely helpful and always greet you with an "Hola". The pristine grounds, great food, amazing staff and wonderful butlers are the things that make us want to continue to come here year after year!