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    Generations Riviera Maya by Karisma

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4237 reviews

    ABOUT THE HOTEL

    • Official Rating

    The stylish design of this beachfront hotel puts its luxury suites, first-rate kids’ club and gourmet restaurant scene all under one roof.

    This hotel's bagged a prime spot along a secluded stretch of white sand on Mexico's Caribbean coast. Some of its highlights include a huge pool with a swim-up bar, a handful of gourmet restaurants, and 24-hour room service.

    Every room here comes with sea views as standard, but for real 'wow' factor, you can upgrade to a luxurious infinty pool suite*. The balcony cascades into a pool that runs the full length of the building.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 144
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Infinity pool suites available
    • Gourmet restaurants
    • Excellent kids’ facilities

    Location

    • 25km to Playa del Carmen
    • 17km to Mayakoba championship golf course
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour room service. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Náay Spa*

      This luxurious retreat, one of Karisma’s signature Naay spas, includes a sauna and steam room. The menu includes a full beauty salon service and an indulgent list of treatments – from couples’ massages and chocolate therapies, to classics like body wraps, facials and pedicures.

    • Sling cocktail bar and lounge

      This cocktail bar and lounge has sea views, smart décor and flatscreen TVs showing music videos.

    • Swell swim-up bar and lounge

      This swim-up bar is stocked with premium-label beers and spirits, but also serves virgin cocktails and infused waters. And the team manning it know a thing or two about cocktail making – tell them the flavours you like and they’ll make you a drink to match. Swell has in-water tables and chairs, plus in-water bar stools, as well as poolside waiters serving drinks directly to loungers.

    Rooms

    View all rooms
    Short Stay 9/2 - 9/7 2020
    16 Sep , 2020 Greg K, 56260
    First off, COVID precautions were thought out and practical throughout the Cancun Airport and Resort. We had a great stay. We were surprised when we arrived and Alexis from Lomas (who had assisted us the prior month) had noted for his co-worker our arrival. Alexis said he would take care of us and he made sure our transport went without a hitch. It was a nice touch to have someone navigate through the new travel requirements. The resort was clean, the beach had light seaweed and was pickup up each day. We had great service from our Butlers and Member Services. With Occupancy being down, and COVID concerns, children's activities were limited, but still took place outside. The grandkids had a great time. The restaurants were limited due to COVID. Food selection got kind of old, but we asked and they made pretty much anything we requested. Jade seemed to have a step down in the quality of food, but everything else was very good as usual. Our Butlers took great care of us. We look forward to returning again next year and have already booked our rooms.
    Amazing visit
    15 Sep , 2020 Spritzy359, 28956
    We had an amazing time! The staff was so accommodating and Helpful! Especially Esther and Jesus! They went above and beyond at every turn. We will be back! We were there for the Mexican Independence Day fiesta!! The food was out of this world :)
    Love this family resort!
    15 Sep , 2020 skrall75
    Great family resort. Our kids lived every minute of it! We had awesome swim up suites on first floor. Everything during the Pandemic was handled better than expected! Everyone at resort is so nice and helpful. We will be coming back for sure!
    As usual, great el Dorado week
    11 Sep , 2020 endre_pe, 55138
    Part of three Eldorado hotels connected, each with its own beauty. This place is great just for kids as well as adults. Kids are entertained so adults aren't bothered much. Gigantic pool under rooms. Beach is a few steps from pools. Palapas with curtains on beach are a bit hot, not much shade due to lack of trees above them. Sun sets behind building so beach Palapas get shade from building late afternoon. There are 2-3 Palapas next to pool under trees get more shade during day. They get sunny from around 1 pm Employees go out their way to please you, in restaurants, in bars or just about anywhere.. Many restaurants next to center of property and many more in the properties connected (walk or golf carts) Please tip bartenders,I did $1-2 per drink, restaurant waiter, I did $5 per meal for two, golf car drivers, I do $3 per ride. Housekeeper I do $5 a day per room. You don't pay for food or drinks. Please show youe appreciation. These people work their heart out soooo happily. It comes from their heart not because they expect anything for return. Now they wear mask and plastic shield over their face and they still smile and talk with excitement. They great you with Hola 100 yards ahead. I travel around the world, I never see people with this positive attitude anywhere.
    Amazing vacation
    08 Sep , 2020 rowsellts, 154913
    My wife, 2 sons aged 6 and 9, and I spent 9 days here. This was our second visit and again exceeded our expectations. I can’t say enough about the fabulous staff, the incredible food and the level of service we received. A big shout out to our butlers Nick and April, our bartender Ivan, Jose for his insane beach workouts and Jimmy for entertaining everyone. It’s safe to travel so don’t delay. Viva Mexico.
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    View all  4237  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally