Hideaway at Royalton Riviera Cancun

We have an amazing vacation, we loved the Food and the drinks of the pool bar, also the dorado restaurant, plus the daily activities were great,the only issue was the seaweed thing, but it is somethig out of our hands, and also mention, fitness classes whit uriel and Francisco, You guys rocks.

This was my second trip to Hideaway, and my mother’s first trip! I was hoping the great time I had last year wasn’t just a fluke, and our trip was even better this year! The resort is beautiful, the staff is amazing, and the food and drinks are never in short supply! Henry makes the best drinks at the swim up bar, and he goes above and beyond to give great service! We will return to Hideaway just to see Henry!! The culinary experience was amazing! All the little details and services this resort thinks of add up to an awesome experience!

We visited here for my friends special birthday and whilst the hotel was ok and staff were lovely our luxury holiday it certainly wasn’t!! We were given a room ‘overlooking’ the mangroves, unfortunately we were looking straight at them and stench was unbearable, this made our balcony unusable. Our room was missing all the little extras that made it into luxury, even down to no teaspoons. During our 7 night stay we had a turn down service just twice and sometimes our bed didn’t even get made. Whilst I know I can make our own bed, ask for a spoon I shouldn’t have had to and it’s these little things that make it luxury. The restaurants were ok but in the steak restaurant our food was cold and our mains arrived before we had finished our starters. The Japanese restaurant was great with lovely staff Breakfast in the Hideaway was good and the staff were always happy to help and serve you. The drinks in the hotel were not so good they were weak and seemed to be watered down. It’s not that I wanted to get paralytic but to even feel like I’d had a drink would have been good. Personally I didn’t think the Hideaway was worth the extra money. The advertised chill out adults only area was on occasions like an 18-30 holiday. You weren’t able to swim in the quieter pool as it was too shallow and the jacuzzi didn’t work for the duration of our stay. We were looking forward to going to the beautiful beach but unfortunately this was a other disappointment for us. There was so much sargassum seaweed, which is highly infectious, that if you could get into the sea and if you did there was seaweed for over 20 metres so you couldn’t swim in it. The stench was dreadful too. It was such a shame for staff who tried their best to make your holiday enjoyable, but even they apologised for the seaweed, mangroves and smell. If the staff hadn’t been so lovely our holiday would’ve been even worse. All in all if you’re looking for a luxury holiday relaxing on a Caribbean beach then sadly this isn’t the place for you.