Hideaway at Royalton Riviera Cancun

Loved the resort everything is beautiful and well maintained for the most part. Bartenders and workers took amazing care of us. Gardeners work good to keep things looking nice. Bracelets for room keys for great instead of having to keep up with a card. Room: Room was amazing we had a swim up in building one. Shower was amazing, bathtub was great, pool was nice. I don’t believe they wash their sheets well enough due to sheets and pillowcases smelling sour on multiple occasions. They also should clean the ledge and patio of the swim up pool daily. Lots of bird poop. Room selector was down when I tried to use it so I had to reserve via email. Took about 2 weeks to get this done due to whoever is running the email address was extremely slow returning my emails. FOOD: Zen teppanyaki was our favorite it was really good. Only complaint I have for them Is the salmon they served wasn’t cooked all the way through. Hunters steakhouse was also very good. Close 2nd to Zen. Gourmet marche was pretty good also. The staff in the outside seating took great care of us daily this is where we would go eat breakfast. The rest of the restaurants were extremely bland. Food looked nice but had no taste at all. We were on honeymoon, so we got complimentary dinner on beach. Our first course salmon cakes took 50min to come out which is a long time. The main course filet mignon with potatoes and veggies were amazing. Everything else wasn’t the best. Drinks also extremely watered down. Drinks were good everywhere else on resort except here. Loved how they grill by the pool daily food was pretty good especially the seafood. Chicken and steak were pretty bland needs some type of seasoning. Anything they must come to your room for takes forever. Safe was locked upon arrival took over hour for someone to come unlock it for us. Room service for food took a hour and a half our first two nights. We complained then the next few nights they were able to get it to us in under a hour. Shouldn’t have to complain to get good service. The servers at the pool/ swim up pool were amazing. Made sure you always had a drink and the food was pretty good that they had to offer. All the bartenders were great. Our favorite was Juan he always went out his way to make sure we were well taken care of. Got us reservations at Zen teppanyaki. Got our bed setup nice for us. Always made sure we had the top shelf liquor. He was amazing. My biggest complaint is the sharp tiles in the pool. I’ve seen other people in reviews say they’ve been cut so I would assume resort is aware and it had been fixed but it hasn’t. Getting out the infinity pool my toe was sliced and was bleeding profusely. Squirted blood the whole way back to the room. Medics had to come and clean the wound and change bandages twice due to the amount of blood. I had to change it twice on my own. It bled all over bed thru the gauze while I was sleep. Ended up having to get stitches when I made it back home. Glad it happened on my last night and not my first night. But it really did mess up the last night of my honeymoon. We couldn’t go out and enjoy resort because my toe was bleeding so badly when I walked blood would pool in and bleed through my shoe. Couldn’t get back in water. The next day I saw a guy swimming through pool chipping off sharp pieces, but they need to retile before someone gets hurt worse than I did or a child gets hurt. The manager of the hideaway Ximena was very helpful she assisted us with getting our excursion canceled so we wouldn’t have to pay for something we couldn’t do. She also offered us hydrotherapy for free but due to the cut the doc said I couldn’t do it. Appreciate the thought though. Excursions: booked our excursions through nexus tours on the beach. Worked with Edmundo to setup swimming with dolphins and catamaran with snorkeling tour. Edmundo was amazing he really took care of us. Snorkeling was fun. Windy day so I got seasick, but we still had a good time. Couldn’t do swimming with dolphins due to my cut from the pool. Doctor on site told me not to get into any water. Daily activities were good. Enjoyed water aerobics, pool volleyball, ect. Nightly entertainment and nightclub were fun also. Overall a beautiful resort with great workers but wouldn’t want to stay with royaltons again due to cutting foot in pool and slow room service .

We just returned from a week at Hideaway and it was a very nice week. Unfortunately the beach was not really useable bc of a huge seaweed infestation so we chose to spend our time at the quieter of the two Hideaway pools, where Ramiro our waiter made sure our drinks were always full! He worked his butt off to keep everyone happy, and was always smiling and cheerful despite how hot it must've been for him running around in his uniform! He was really great! All the restaurants were good, and another shout out to Ignacio in the Taj restaurant, who helped us navigate the menu to make great choices. All in all, this was nice a week away.

Wonderful hotel staff amazing especially attentive round the pool.spec cleaning and head massages with cold flannels was a lovely touch.beach poor and smelt at times .rooms good although housekeeping hit and miss and only had turn down twice in 11 nights.nice idea with room braclet. Food was average had better .lack of choice and limited puddings.went to most restaurants best was oceanview and grazier.hunter food was cold so left tai was also bad so could not finish. Dorado was good for breakfast although the evening was slow and food not that good. Do not order room service as food poor and cold everyone was complaining. Entertainment okay and light show,queen tribute,and rock band only at hideaway was the best. Hotel remote and cant swim in sea as beach bad with seaweed. Went to isle migiere by taxi and ferry great and had beach massage for 15 dollars.easy to do trip self taxi 40 dlloars each way and ferry peuto jarez 300 peso return .runs every 30 mins and takes 20 mins and right by north beach. Do not go for room 1318 as although get sea view also construction site and smelly mangrove so you cannot sit on balcony.does not get much sun either. Worried as ones said money went missing but we were fine kept some in safe and rest in locked suitcase lining and had no problem. Corridors dime be careful as my husband fell due to floor not being dry and sign being put out and hurt his back and when he complained to orlando in hideaway guest ervices he called him a liar and said he only wanted compensation which was not the case.however we will be reporting him for his attitude and lack of duty of care to management and head office as this is unacceptable behaviour. However if you do like beach holidays you may be best to go elsewhere until mexico goverment do something to help hotels sort the seaweed problem out.