Bahia Principe Grand Jamaica

Get to the Resort-Bahia grand Principe First, I know a lot of people want to know the covid/mask rules around the resort, basically you wear a mask anywhere where you cannot keep 6 ft..so in the lobby, at the bars and buffets and in anysort of line up. If you are at your seat or table beach chair or lounge chair or walking up and down the paths with very few people around then you are safe to be without, plenty of time you will see either staff and guest pushing the boundaries a little bit, nothing really worried me too much about it the overall care was there by all to make me feel like things were safe like usually getting temperature checked before entering any buffet for breakfast or dinner Also I would like to state that in general I tip for service in USD. Not that it is required or even expected but i like to reward proper service generals. I give 1USD for something simple like a drink or two. At a meal it is usually 3-5$ depending on a good experience...if it's terrible i will go to Zero tip and if it's awesome I could go as high as 10$..just to put my treatment into perspective because I think it matters to the reader. Sat- Bell boy that met us at the bus to bring our bags to the front desk was awesome. He helped us get by the line with the baby and took great care of us and our bags, he went over and above. Temperature checks before entering the resort. Front desk people were awesome friendly and got us on our way quickly.b Room was clean and nice, and had the crib we requested.. 1 bottle of water, a couple red stripes, a coke and an orange drink in the fridge. Safe was in good working order and all was clean. The buffets and public areas seemed busy because while there are not many vacationers here ATM, that the locals come here for the weekend, or on day passes. Food was just ok as we came at the end of the lunch at this meal a handful of people “budded” in front of me and seemed to be served first out of line with the lunch cooks allowing it, and even encouraging it a bit IMO. Jerk chicken was tasty but not as tasty as I dreamed it would be .lol service staff was good here but again it was the last 20 min of lunch so I expected some drops. Dinner buffet was good, the food was good, service was good and the cooks were way more friendly than the lunch cooks. Good experience.we slept well, low noise levels and good air conditioning. Sunday Had to try and find some coffee, since there is none in the room...coffee in the lobby doesn't open till 8 am so you have to go into the buffet from 6am- coffee is very tasty here, then breakfast service which was a buffet. The daiquiri lobby bar is where you can get your espresso based drinks after 8am or as early as 730ish while they set up .With the increased volume from having a lot of people at the resort for the weekend this was a low point of our trip. I waited 25 min in line at the buffet for my eggs standing there, it was a horrible experience...cooks were nice when you finally got to the front, servers were very kind at the table the second trip up to get a couple pancakes took around 10-15 minutes, a lot of people were attempting to bud in front of you in line. Waiting in buffet lines for 30-40 min at breakfast is very bad in my opinion, but every other aspect was good. Hung out at the kids pool, very cool and interactive for the kids, the baby had a blast with the security guard here , and the lifeguards were very nice and made conversation with us.The closest bar was pretty far away though, it is the bar used for lunch. I went there to get some drinks and the bartender was pretty rude. Just said “no” to a virgin margarita for my wife, and I left with a red stripe and soda water. One of the least friendly guys that we ran into here during our stay. Had lunch after water fun...the cook who was in the jerk chicken station at this time was so friendly and loved his job, this is great for us since my wife has a dairy allergy and having a cook that is knowledgeable and that is willing to take the time to help her means the difference between her having a good meal and eating lettuce and tomatoes.good service too here.nice view of the ocean and a friendly cat meowed at us and we never gave him any chicken at all ;) Went to go eat dinner at the buffet at 6pm, it was closed went to front desk and it appeared that we were to eat at a ala carte restaurant (irt really feels like there was a last minute decision to close the buffet) al a carte restaurant server Darren was awesome, dealt with the allergies well and were very friendly with the baby. We even got a cart to drive us to the restaurant which is kinda far.great experience.bed time. Monday. Nice simple day. Breakfast dinner and lunch service were great, not much stands out except the bellman drove us all the way out to the end of the beach in a cart which was awesome. The bartender Coliin at the last bar down the beach was super friendly and nice, dinner was the same waiter as the night before, awesome with the baby and my wifes allergies. A Cook at lunch was a little bit less than friendly. But the waiter at lunch was awesome so it balanced out. A photographer took some pictures of the baby in water for us, was super friendly and not that pushy at all might buy it too..maybe..west jet told us they had our lost bag and were sending it tomorrow on an air canada flight and that it should arrive. Tuesday Latte in the morning was good from the lobby bar. Breakfast service is great! The staff are great with the baby, always fill your coffee and get you juice..again less line ups ment better speed and quality of food. Lunch was not our best experience. We had to wait til after we were almost done our food before he brought our drinks. The jerk chicken station cook tAheer was super nice and cool. Pool day today. No servers came up to us at the pool today, not sure if they were supposed to. We went and got a drink and they were ok, not friendly or unfriendly. Dinner at Dolce Vita A La carte- Seems that the air conditioning was broken or something in this building, it was HOT, almost left mid meal to go to the buffet. Darren (dif. Darren than last night) was generally a good server and the supervisor person was friendly,neither of which seemed to have the ability to make it cooler in there and I am sure they would have if they could. My wife had the snapper and said it was awesome, my carrpation app was OK no extra bread tho, and my lasagna was ok. Wed. Getting an elevator downstairs was a problem today at around 830am. 2 or 3 doors opened with a housekeeping cart before i realized that i might as well take the stairs since this is one of the times that i didn't have my stroller with us, the elevator thing is a problem here IMO.Got my usual latte at the lobby bar to start the day. It was nice that they know me and just make it when they see me and I start my day checking my emails and writing these reviews. Breakfast again was awesome. The staff are super friendly with the baby and always keep your coffee and drinks filled. Althea and kenyo are some names that stick out today. We spent the day at the beach again today, the bellman usually gives us a cart ride all the way out there because it's hard to push the stroller but today Ian told us he was not allowed to go there ( he apparently is not allowed to help us lift the stroller into the cart either like the other fellow did )Colin who serves us at the bar out there is one of our favorite guys here he is genuinely nice. After beach is lunch at the buffet, again NOT good service 2 days in a row now, again got my drinks after I was halfway done my meal and the place was empty ish. Almost seems like they are doing it on purpose or something IMO. I want our original server back. The cook lady was very friendly and the yellow jerk chicken sauce I tried today was great, the cooks mask was pulled down though. Before we went for dinner today we stopped for a lemonade and a red stripe at the lobby bar. Marcia was very nice and made my wife's lemonade better than the other lemonade makers. Dinner at he again themed Al a carte today which was held at the knife location was good. The waitress was nice but not as good as the original Darren. My wife had mahimahi and I had beef tenderloin both were covered in the exact same teriyaki sauce to match the Asian theme night And unused chopsticks on the table. The tenderloin was very well cooked and the whole team of staff in this venue stand out as good. Thursday Morning latte with the lobby bar was nice. Breakfast staff was awesome. Shawna k was back from her day off and the baby loved her very much...Chantel Alrie were very nice servers as well. Another beach day with the baby was nice, the bellman drove us all the way out to the beach this time but didn't help us put the stroller in the cart. It was the last time we would see Colin as tomorrow is his day off, there were always people around his bar and he is a good bartender. Lunch service improved today and was awesome with our usual jerk chicken and the yellow fiery hot jerk sauce. Dinner is at don pablo tonight which is at the knife with a different menu..we had Darren again started our meal outside but the bugs were a bit much so we went inside Friday Latte in the morning was nice as usual. Tanisha was always nice and remembered my drink every time.even made me a lime daiquiri in the afternoon earlier this. Week when I wanted something refreshing. The breakfast crew here Is awesome and has quickly turned into the baby's favorite meal of the day. Shekona was there as well and Chantel was very friendly. Lunch was awesome today with our last dose of jerk chicken. Kevin has been the best server at lunch by far, Ragland the cook is super nice in the jerk chicken station. Dinner was actually awesome and made me wish that i had eaten at the buffet more and skipped on a couple of a la carte nights. Danika at the chicken/steak station was so nice that I sent my wife to get some chicken. Tamaries was our server and did great and the chef Eddie Torres was walking about being super friendly. Check out This was super easy as the bellman who checked us in remembered us and that we were leaving today, saw us in the hallway and asked us what time we wanted him to meet us at our room. We checked out online, and were on our way. The ride to the airport was nice except that the driver stopped for us to “get souvenirs” we never got out of the van..we just wanted to go home. The west jet people at the airport were helpful and got us through check in quickly including Fiona who helped us get our bag back on the way into Jamaica. Good- -Some service at this resort is so great. Over the top excellent, with the friendliest people and staff I have ever met.(See Bad1) -The beach area is very comfortable and nice to hang out in. The water is shallow and nice. -Front Desk always helps you out very quickly with what you need. - The free wifi is actually very strong..reaches most places of the resort even the beach and good enough for a video call with the grandparents, no need to upgrade to the paid on in my opinion. You will get disconnected and have to "sign in* online again once and a while After reading some weird reviews on the way here i spent 13USD to get us Express VPN for all of our devices just to be careful. Bad- -Some of the people that work here are so unfriendly that I wonder how they are even employed in a position that deals with people on a regular basis. -1 of the 2 elevators here is broken, the staff elevator does not work so often you will not be able to get on an elevator for long periods of time sometimes. The covid rules say only one family at a time. We are ok with it and often co mingled with others wearing masks. But if you don't do that you may not get an elevator for 10-20 min especially on the weekend or in the mornings when the staff is starting the day. We were on the 6th floor with a stroller so this is more of a thing for us. Generally the resort is not very stroller/wheelchair friendly. There are ramps but they are few and far between. -No coffee machine in the room -Water is almost impossible to get here you “get” 1 large bottle a day per room. Considering you are not supposed to drink the water here that was hard for us since we had 2+ a baby. Our baby's formula needs water..we need to clean her bottles with that water as well. Using all methods including calling the front desk and “greasing” who we could we usually got 2 bottles a day and on lucky days 3. We used every drop. There are no bottles of water given out at any bar. -our key stopped working 4 times during our stay, kind of a pain in the butt. -Mosquitoes are a thing here, I'd you venture out in the morning or after dark bring some spray

My partner and I booked a weekend stay at this resort, we were celebrating his birthday and wanted to do something different for the weekend. WHAT A DISAPPOINTMENT! The inhospitable and poor customer service started from the moment we arrived, we brought a cake with us for the celebration and were made to feel as though it was the most ridiculous thing we could have done. Requests to have the cake held for us while we waited for our room....because of course the room was not ready...were met with nothing but negative responses. We finally made it to the room which was to say the least not on par to that of other resorts we have been to. Nonetheless we decided to make the best of the situation. Our next encounter with poor customer service came at lunch when we went to the buffet. We got the impression that being locals was enough for the staff to not treat us with the same level of urgency as they should, we were completely ignored while the server behind the counter who actually gave us the palm of the hand as if to say ‘quiet down’ and proceeded to attend to others before returning to us. For dinner, we tried setting reservations for my partners birthday night, the following night, as we were rudely informed that reservations were full for the evening of our arrival. Strange considering the hotel was for the most part quite empty. Of course when we showed up for dinner the next evening no reservation had been made. Luckily we were able to get in nevertheless. We called earlier to request a knife to cut the cake we had taken with us and were once again met with negative responses. We were told that it was impossible to have that done as they do not take plates or silverware to the room. WHAT????? A KNIFE???? Yet we could place orders for room service, what’s the sense? In addition to the poor service, our safety was also at risk as our room was filled with mosquitoes for the entirety of our stay and we did not even feel comfortable to ask for something to be done based on all the NOs we had been getting from everyone. Not to mention the piece of glass that I stepped on while taking a shower the first night we were there, the rusty jacuzzi tub and lack of consistent hot water to shower with. All in all we were quite disappointed in the service from this resort and strongly feel that if you are not able to provide Quality Service the right way due to the current pandemic situation, then perhaps you should not be open to guests at all. After all, some of your staff doesn’t seem to want to work At all...The only positive we take away from this place is that the food was actually pretty good but everything else was definitely sub par.

Beautiful and large resort . We enjoyed our stay and would recommend anyone to visit . I dont normally book large resort but the resort is basically empty as we know covid punishing us . The entertainment at the resort was very good and i would say it works great for both adults and kids . The staff was really friendly and nice and seem to be very interested in helping everyone . Things seem secure and everyone is following protocol . A few complaints would be not everything is opened up and some thing close too early . I was not able to book CLub mobay Vip because i waited too long and when i arrived at the airport it did take 2 hrs to get outside next time i will book it earlier . I did book private airport transfers so they were outside waiting for me despite the long wait I highly recommend Top choice Jamaica Tours they are incredible patient and offer world class service . I love great service . I wish i could also stayed longer but due to an emergency my trip was cut short and i had to leave . I will be back in November after the elections who knows what will happen next.