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Reviews
Tripadvisor Traveller RatingBased on 4958 Reviews
Traveller ReviewsRanked #112 of 261 hotels in San Francisco
Traveller Rating
Excellent
1446
Very Good
1664
Average
1092
Poor
470
Terrible
286
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lauren K said...
Good service
Travelled on 04/2026
Tony was great. Prompt service when our heating and ac acted up. Everything resolved quickly....
seanmO2029EL said...
Jayshree was the best!
Travelled on 04/2026
Jayshree was so great; she was very responsive when I requested to be moved to a different room and was just a great reflection on the hotel. I come to SF ~10 times a year and Ill be back because of her!...
Katherine M said...
Friendly staff and great location!
Travelled on 04/2026
Larysa at the front desk was extremely knowledgeable and helpful. We needed to change rooms and she made the process very smooth. Her experience and professional was top notch. Kudos to Hilton for employing such friendly, respectful and kind employees. We would highly recommend this hotel as a great option in SF....
Flyer28177194833 said...
Very satisfying!
Travelled on 04/2026
This was our first time staying at the Hilton Union Square. We previously stayed at the Hilton in the financial district and honestly feel like its gone downhill over the years. So we wanted to try something new. First of all we came into the city from the north over the Golden Gate Bridge and it was a very stress free drive to find the hotel and very convenient parking garage! We went straight to our room to drop o...
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NorthStar15192125920 said...
Stay somewhere else
Travelled on 04/2026
Weird tablet instead of alarm.
Ice maker doesnt work
Wireless buggy...