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Reviews
Tripadvisor Traveller RatingBased on 4818 Reviews
Traveller ReviewsRanked #123 of 252 hotels in San Francisco
Traveller Rating
Excellent
1378
Very Good
1643
Average
1073
Poor
453
Terrible
271
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Worlds_of_Wonder said...
Go elsewhere-this hotel is not worth it's cost
Travelled on 04/2024
Like many, I agree that this hotel is on the decline. It's not just the horrors of the Tenderloin or the increasing vacancies in Union Square (which are bad), but the prices in this hotel are insane--for the $50+ buffet breakfast in Poached, for parking, and for the bar. Staff is in abundance (vs. the last time), but the service is erratic and not friendly or attentive, though Poached was an exception. The $18 cre...
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Kadir A said...
Worst ever wifi
Travelled on 04/2024
Worst ever wifi I have ever used at any hotel in any city in this century! It keeps disconnecting. You need to click forget this network every ten minutes re-login. If it does login again, you can enjoy the wifi for another ten minutes. Just terrible....
J745BKjj said...
sliding downhill
Travelled on 04/2024
I've been coming here for about 15 years for business meetings and this place has gone seriously downhill over the years, I had planned my two days tightly for my meetings and built in room service meals so that I wouldn't have to waste time to go hunting for food and wait in lines. I needed to work. But there's no room service even though they say they offer it. Also clock was at the wrong time and for some reason t...
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ByronR170 said...
Good convention hotel with a very nice staff.
Travelled on 03/2024
We were greeted very pleasantly on arrival. We booked a one bedroom suite and it was spacious and comfortable . Our views were very nice from 16 floor. The hotel in not a small boutique but caters more to conferences. The location is close to union square. The area is suffering with stores closing and homeless. Pity....
david w said...
Drastic Changes Needed
Travelled on 03/2024
We stayed here for 4 nights and as Loyal Hilton Honors member, this would be worst Hilton by far. Management needs a serious shake up.
1. Offered an upgrade for a larger room for an additional $90 per night which we accepted. What reception didnt tell us it was right next to the lift foyer. In addition there were two more lifts that backed up to our room which were loud due to the constant rumbling (lifts are old ...
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