Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 4930 Reviews
Traveller ReviewsRanked #119 of 258 hotels in San Francisco
Traveller Rating
Excellent
1424
Very Good
1662
Average
1092
Poor
469
Terrible
285
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Michelle W said...
Great management
Travelled on 03/2026
Ceren Olgunman front desk manager addressed my concerns and acted promptly. Great sign of a good manager and on top of his job. A valuable person to the company....
Trek484913 said...
Older Hilton, excellent service
Travelled on 03/2026
This is an older Hilton, but service was excellent. There was an issue with the safe in my room, and Tony from Engineering came up to help me. He explained that he could not totally fix it but he explained a go-around that would allow me to use it. He was efficient, well-informed, and friendly. I had positive interactions with other staff....
Ferna A said...
Fast fixing and great chat
Travelled on 03/2026
Tony help us fixing the bathroom door, and offer a great conversation....
Stephanie R said...
Ask to sit sit in Maxs section!
Travelled on 03/2026
Thank you to our server Max for great service!...
Jessica J said...
Great visit, go to CityScape and say hi to Max
Travelled on 03/2026
We had the best experience at Hilton, such great customer service while we were here for a conference. Cityscape lounge is a beautiful experience; we went two nights in a row and had the best service by Max. Great trip!...