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Reviews
Tripadvisor Traveller RatingBased on 4023 Reviews
Traveller ReviewsRanked #94 of 258 hotels in San Francisco
Traveller Rating
Excellent
1253
Very Good
1448
Average
826
Poor
314
Terrible
183
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Trip50305879629 said...
Carlton Killed It!
Travelled on 03/2026
Carlton was helpful and accommodating. Made the stay special....
Flyer19594867149 said...
Amazing hotel experience m
Travelled on 03/2026
I experienced a series of hardships during my travels but Alex, Carlton, and Charles provided me with the most seamless and pleasant checkin process Ive ever experienced. Alex initially assisted us in booking our reservation. He was attentive while listening patiently to our venting despite a busy lobby and provided us with last minute accommodations. Carlton was a breathe of fresh air on a rough day during the chec...
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Departure35467234954 said...
Awesome customer service!
Travelled on 03/2026
Special thanks to Sheryl D. Had a quick chit chat with her while checking in. She did great in finding me a fabulous spot. Loved her! ...
Stay587163 said...
Weekend trip with friends for Giants fan fest, and car show
Travelled on 03/2026
Mavis J. Made it a great visit from the minute we walked in. Friendly, helpful with tips, and suggestions...
Sara N said...
Great Bar Staff and Amenities
Travelled on 03/2026
I had a short stay with my coworkers and after a long day we had drinks at the hotel bar. I must say SYLVIA was a top tier bartender. She greeted us immediately and even though she was serving a million guests at once she still made sure we were taken care of! A+ experience thanks to her :)...