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Reviews
Tripadvisor Traveller RatingBased on 286 Reviews
Traveller ReviewsRanked #29 of 76 hotels in San Sebastian - Donostia
Traveller Rating
Excellent
180
Very Good
35
Average
21
Poor
19
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Storm377 said...
Disappointing
Travelled on 04/2024
We selected this location to celebrate my birthday and continue to explore other areas of Spain. The hotel was far from the main attractions. The room was weirdly shaped with a strange set up on what was suppose to be the headboard with a see through window into the bathroom. Although we has a balcony we were not allowed to smoke in the balcony and the bed was hard as a rock. My back hurt the entire time there. ...
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annr739 said...
Disappointing.
Travelled on 04/2024
We were both very disappointed with this hotel. The location was not great, a bit of a trek to the beach and old town. The room was quite oddly shaped, there was a lack of surfaces too. TV at an angle to the bed which made it difficult to see, just one chair. Impossible to sit up in bed to read as there was an "alcove" behind the pillows with plug sockets and switches. Good shower although the temperature did keep f...
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Thomas J said...
over-prized and basic
Travelled on 04/2024
A disappointment.
We stayed at the Axel hotel in San Sebastián over easter at a rate of 250 per night in a premium room. The initial room was on the 2nd floor, and was both dark and boring with a small balcony out on a street. After two nights we could change to a nicer room on the fifth floor with a terrace. AC could not be adjusted. The ironing board was useless and was a small portable board from IKEA. The hotel...
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linead99 said...
A great experience...
Travelled on 11/2023
A great experience. The receptionist was fantastic. She knew where I had come from...even knew the dialect I spoke. I was upgraded as out of season...and the room was top notch. It was one of those hotel experiences that you hear about....but it was me. Very good....
cjl1993 said...
A nice modern hotel, with good breakfast and location
Travelled on 11/2023
A great option for our stay for marathon weekend. Everywhere is very walkable from the hotel, rooms are spacious and modern, and spotlessly clean.
Breakfasts are very nice with a lot of variety and also some local specialities. The gym was pretty good.
They allowed a later check out so my partner could shower after the marathon, and they tried to be as helpful as possible regarding parking.
A good option if visiti...
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