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Reviews
Tripadvisor Traveller RatingBased on 1214 Reviews
Traveller ReviewsRanked #41 of 76 hotels in San Sebastian - Donostia
Traveller Rating
Excellent
239
Very Good
450
Average
302
Poor
119
Terrible
104
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
PCHOT said...
Cracking stay in San Sebastian
Travelled on 03/2024
The hotel looks unremarkable from the outside, however it is very well positioned overlooking Le Concha beach. The room we had, 407 had amazing views overlooking the bay. Very comfortable beds, great bed linen.
The front desk staff were all very friendly and helpful. We will return...
Flyer05528275840 said...
Very comfortable experience with impressive views to the beach
Travelled on 11/2023
Very friendly staff. Amazing breakfast buffet with plenty of high quality fresh local products. Views to La Concha.
The room was spacious, has big windows and if it was my case where I got views to the beach is amazing to wake up to that.
Nice little coffee machine in the room with Leche condensada to make a cafe bonbon ....
Meander25843794341 said...
Outdated inside and outside
Travelled on 10/2023
This is only a 2 stars hotel and only because of the views and the location. We stayed in a sea view premium room which cost more but it was still very small, just like the severely outdated bathroom. There was mold and chipped tiles. Also, the body wash is just a big refillable bottle, not individually packaged.
Not sanitary, not 4 stars. One door of the closet was broken so we only had access to half of the closet....
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Doug M said...
Not as advertised
Travelled on 10/2023
The hotel is not in great shape and our room was dated with mold on the bathroom ceiling. Location is good but the hotel is not a 4 star, maybe a 1 or 2 star. The pictures of the rooms and the hotel on this site do not match what you will get. Not recommended....
Sightseer631830 said...
Threatened by staff and scammed on pricing
Travelled on 09/2023
This is not a 4 star hotel. The original room we booked was comparable to a cheap hostel. The bathroom was severely mouldy and the room was dilapidated, certainly not worth £200+ a night.
We asked to move to a room that resembled the photos on our booking, and were offered a junior suite for 50 more in total.
This room was nicer but the bathroom also had black mould in the ceiling and a grubby bathtub which needs r...
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