Hilton Dalaman Sarigerme Resort and Spa

The Hilton Dalaman is a beautiful resort with amazing facilities and outstanding service by highly professional staff. Staff will go out of their way to make your stay comfortable and courteous enough to come to you to talk. What I would like the hotel to improve on is to have more non alcholic cocktail options as I only liked one out of the ONLY two options on the menu, disabled hoists at all the pools like most 5 star hotels, disabled accessible rooms and for staff to improve their English as it was very difficult to communicate with most of the staff who only spoke a limited amount of English. Unfortunately standards dropped in our last week when the disruption/ uncertainty impacted the high professional standards we were getting in our first week! Some of the food was left overs from breakfast or lunch, salads didnt look fresh, staff in the buffets started putting food in small containers as if there was shortage of food. Even as every day more and more guests left and the hotel became quieter we expected the standard of food in the Sargrieme restaurant to be at its usual exceptional level but this was not always the case apart from deserts. There was a huge salt issue as i found some of the food very salty but this was improved after I spoke to guest services (not something I would expect in a 5 star hotel). Huge thanks to the chefs and waiting staff. It would have been nice for the other restaurants to have stayed open a few days more but it must have been a difficult decision to close them! We we told the Indian and Tapaniyaki were closed just two days before our anniversary day booking for the Tepaniyaki and guest services lady who told us was rather abrupt 'we can't help whats happening in the world' what she meant was not clear and we found her tone rather offensive but she did offer us a complimentary dinner at the Italian restaurant & she was courteous enough throughout our stay.

Excellent customer service and very welcome. We have enjoyed delicious quality meals. The chefs and service staffs are very friendly. The reception and guest relationship team always there for us. I highly recommend for families with children and all the group. I highly recommend Naime's massage for full body and mind relaxation.