Iberotel Palace

Alas, this year is not best for travels and vacations abroad. Initially me and my wife were planning to visit Egypt in November, when the heat is not this hard. But with all this uncertainty about COVID-19 second wave, we've decided to spend vacations in Iberotel Palace while we still can. We were pleasantly surprised with how hotel organized health safety in a firm, but unobtrusive way. We understand that is not so easy for personnel and appreciate their efforts. I believe, this hotel posses one of the best beaches in Sharm El-Sheikh, hotel territory is small, but cozy and beautifully gardened, rooms are comfortable and clean. Food wasn't as great as our last stay, but still very decent. But what makes it different - it's service. You are welcomed as a dear guest, and all your stay surrounded with personnel attention, very delicate, but with all the help they can provide when you need it. What is great - we've met the same employees from the last time. It gives you feeling that you are visiting old friends. So we would like to thank again all the people that made this vacation great: - General Manager Ibrahim Halil, who found time to personally greet us on the arrival; - reception personnel and especially Abanoub, who helped us with all requests; - assistant recreation manager Ayman Salah - very cheerful gentleman with fluent English, always ready to help; - barmen Elsawy, Samih, Tamer. Coffe is still delicious! - Mivida SPA manager Viktoria, masseurs Zeinab and Mokhammed - cooks and waiters, room service, gardeners and other personnel. We definitely will look forward for the next vacations in this hotel.

My first visit: Let's start from the beginning which was on Sep-2019 my first visit there which was one of the best experience ever in Sharm which made me looking forward to repeating this nice vacation on Sep 2020. The reservation (Mr. Ahmed El Nagar): I started calling Iberotel this year since Jul 2020 , waited till opening his doors at Sep. I was lucky to reach one of the best professional friendly front office managers - Mr. Ahmed El Nagar - this man was the reason that made our vacation unforgettable facilitating the reservation process trying to do his best to make us satisfied even before we come there, not only that but also was welcoming us himself on our first day making a very warm family atmosphere for us. Rooms: Got two very clean sunny rooms with a welcoming fruits , plenty of water minerals , every thing you need is there. only got two issues with the safe box and the air conditioner however it was solved instantly as soon as I called the reception who were always very helpful in any request. The house keeping - Ahmed - was always smiling , made our rooms clean always with art decorations - specially on our marriage anniversary. Beach: A relaxing , very clean long beach with a very nice view with a very friendly lifeguards specially Youssef who was helping us everyday. The only comment was that there was many kelp in the sea which make you uncomfortable till you go deeper. Food and Beverage: This is the best food you would ever eat in Egypt. The best quality with a lot of variations on daily basis . Breakfast , lunch and dinner- all - are the best I every taste. Even the food on the sea bar was tasty . Really thanks for all the chefs there , you are the best. Safety: I can confirm that Iberotel is the safest hotel in Sharm , sanitizers every were , doctor available on need , All staff wearing masks , checking your temperature regularly. I felt safe for me and my children in this hotel. Caring: Top management is caring for your stay , you always met a manager asking if you are satisfied , smiling at you , looking forward to seeing you always happy. They asked us to fill a survey for every part in our stay taking it so seriously. At last when leaving , it was again Mr, Ahmed El Nagar wishing us a safe trip with his nice smile asking us to repeat again this visit which for sure we are looking forward to. Thanks Iberotel , the best hotel in Sharm. Regards, Peter