Royal Albatros Moderna

I like everything in this hotel, hight quality personnel,tasty food and comfortably room's. A lot off action all day. For adults and for children. Also every evening show, was fantastic. Perfect😊😊😊

We stayed here for 4 weeks the same as last year and we absolutely rate this hotel this being our eleventh visit,on arrival you enter the immaculately presented and spotlessly clean reception which always has a pleasant and fresh smell.We were greeted and checked in by the efficient and friendly reception staff and allocated a room in the area of the hotel that we had requested (ground floor near the heated pool sunny side) Great.All the rooms have now been upgraded and are modern and roomy with good air con,fridge and tea and coffee making facilities.The bathrooms are great to being roomy with a spacious shower with multi head shower.The rooms are kept well serviced daily and bottled water left everyday.In the grounds the gardens are kept looking great with gardeners working all the time and the maintenance staff sorting anything required.One day we had a really big rain and hail storm in the morning and all the staff were hands on keeping the water at bay and the grounds safe.Due to the storm it brought down the roof in the German restaurant and the Irish bar so they were closed but the team did a great job and both were repaired and reopened after only a day and a half,it would have taken weeks in the U.K.W e did go down the 600 Mtr long jetty to go snorkeling three times in our stay and saw plenty of colourful fish and coral,the new steps at the end of the jetty make it easy to get into the deeper water,Quite often in this location it is windy so that makes the sea rough and not safe at the end for snorkeling and then it is closed but there are a some places in the shallows that are safe in these conditions and you will always see some fish though the best are off the end.Even though there are signs up telling guests not to feed the fish they are widely ignored by many guests who don"t realise the damage they are doing.We were told that Pickalbatros were opening a new hotel in Sharm called the Albatros Pallace,so we contacted guest relations to see if it was possible to go and have a look round it,after enquiring several times with the most helpful Elisa we found out they were having a big grand opening party and that a trip to the party had been arranged for a small group of repeat guests us included.The party at the Albatros pallace was a great trip out with an amazing buffet including lobster and loads of smoked salmon and scallops.There was also an amazing opening show with singers,dancers,acrobats,fire show with spectacular sound and light effects.It was a great honor to have been invited to the opening party and greeted by many of the staff and management who had moved from the Royal albatros moderna.During the day we spent most of our time round the main quiet pool area,these pools are not heated so are very cold at this time of year but it is a great place for relaxing and sunbathing and you are not bothered in this area by the representatives from the spa,water sports and dive center trying to sell anything.The large heated pool is very nice to get in and the kids love it and that is where the animatoin team is based but this makes the music and P.A. very loud but great for kids with families or people who want to be entertained.Every afternoon I used the gym to try to keep my fitness up,It is quite small and can get quite busy as the sun goes down but the rest of the day it is quiet.As I have said in previous reviews something needs sorting with the music in the gym it is atrocious and often so loud you can"t hear you own music on your headphones.The usual gym attendant Ahmed was not there for the first three weeks being on his holidays and on several days there were very young children playing in the gym which I reported to the spa manager,mainly as I did not want them to injure themselves playing with weights and on the machines,when Ahmed came back he was much more attentive than previous years keeping the gym equipment and area clean and well stocked with fresh towels.One of the bikes in the gym requires some attention as the bearings on the crank are very noisy as I reported this to guest relations later I was told it had been looked at by the maintenance men and there was nothing that could be done and the bike needed replacing but there was no money for this.It would be a shame if the bike was not replaced as one of the treadmills was removed the other year when it broke and this would leave the gym lacking in descent equipment.Now food,there is a great choice of places to eat in the evening six restaurants serve buffet plus the ala carte Thai restaurant.Breakfast is a great choice of fruit juices, fruit,cereals,breads,cakes,hot buffet and freshly cooked pancakes and live egg cooking station with toasters available and tea and coffee.Lunch if taken is also a large choice but I must say we preferred eating lunch in the Taginge as the large Mediterranean restaurant is very busy and quite dark,The Taginene being much quieter and brighter and the staff had time to chat and interact.The Club Mac near the beach is open lunch times and serves fast food ,chips,pizza pancakes and sandwiches and is handy if you are on the beach and don"t want to walk up to the main restaurants,a great new addition are the bird feeding tables outside the restaurants as this tends to keep the birds off the outside tables.Ice cream is available from the Veranda from 10.00 till 17.00 and is very good.Most evenings we ate in the new fish restaurant,again quieter than the scrum in the Med,and great service from the top waiter Ahmed (big hands}.You can walk round all the restaurants and pick and choose what you want to eat from where choosing from Italian,German,Asian,African and fish based themes.you can always find something to eat,but we did note this year that the quality of the meat was lower than on previous visits,the waiters in the restaurants are always keen to fetch you drinks usually remembering your normal order,the main downside is you can not get white wine that is cold usually warm or chilled at best.After dinner we tended to stay around the reception and the Colubus coffee bar,the guys in the coffee bar could not have been better or more friendly making coffee exactly how you asked for it even though it was not on their menu that way and again remembering you order,many evenings I could not reach the coffee bar before being told to take a seat my usual order was coming.As for the bars we used the main pool bar during the day and the barman and waiters round the pool really looked after us,not being allowed to wait or carry drinks.We used the lobby bar in the evening and the same standard of service was there also,always checking if you needed another drink before you ran out.The small nibbles in the lobby bar are also great to nibble with you drinks.I have read in other reviews that you can not get good service here unless you tip the staff,We find this to be totally untrue,yes we do tip at the start of the holiday and more at the end of the holiday but find if you interact with the staff and talk to them as humans you can have some real fun and they enjoy this too and they can not do enough for you. We did notice that the quality of the flower displays in the reception area were not as high as before and the table center flowers looked a bit tired some days.Just a few mentions for some staff members who go above and beyond and make you holiday,Sabry the bar manager who always stops to chat and check all is O.K. and sorting anything he can.Osama the assistant bar manager again checking and always saying anything you need,just ask me,no problem.The happy egg man at breakfast in the Med restaurant.Ahmed (big hands }in the fish restaurant always on the ball.Mahmoud Mustafa the smiley ice cream man.The top barmen at the main pool bar Maged and Elkanawi and waiters Ahmed Mohamed and Ahmed Kamal.Abdul and Mahmoud {baldy} at the heated pool bar,Waleed at the beach bar,Medhat and Ashraf my early morning coffee men,all the guys in the lobby bar and coffee shop including Yehia my brother making coffee my way,and waiters little Ali the cheeky chappy.Mina,Ahmed(glasses} Ali Kamal.And all the other staff too many to mention who will always greet and chat,Special mention to Elisa at guest relation who looked scared some days when she saw me coming but was a great help with anything.This hotel is very good but it is the staff that make it great and unforgettable.We feel really sorry for all our friends at this hotel because of the shut down due to the virus and hope the world is back to normal soon so we can go back to see them all again soon.